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Custom Field, Template Format Issues

Status: Requested 2 Votes
Joseph B
Aug 15, 2024 7:58 PM
Joined Sep, 2023 11 posts

Hello, I am trying to provide a professional check-in guide for my guests but am constantly running into formatting issues in the Custom Fields and Templates section. Is there any plans to address this? I was recommended to use Custom Fields for Templates by the OwnerRez staff and I am beginning to regret following this advice.

I am constantly copying and pasting into a new Word document in hopes that it fixes this seemingly arbitrary formatting. For one listing it will double space the paragraphs, for another it is single space, for another it is single and a half, and then the issue is further exacerbated when combining the custom field with a template. For example on one listing the template begins using the custom field on the next line, another will be double spaced down, another will have it on the same line, and another won't register the space bar. I have spent hours trying to get the formatting to be consistent across all listings and I am beginning to think it is not possible. I was convinced using Custom Fields would allow me to automate all of my messages, but instead it is creating individual problems for each listing and I would have been better off with templates for each listing. It does not look professional despite our best efforts.

Why doesn't the format entered match the format shown to the guest??

Bri
Aug 16, 2024 9:15 AM
OR Team Member Joined Mar, 2022 110 posts

Hi Joseph,

Have you tried using the Clear Formatting button on the editing bar? Highlight all of your text and Clear Formatting. That may help.

Another trick I'd recommend is that when spacing between paragraphs, hit Shift + Enter instead of just Enter.

Keep in mind that we do have partner integrations who can do guidebooks for you. I'd suggest exploring some of our Guest Communications partners:

https://www.ownerrez.com/integrations#GuestCommunication

You could also build out that guidebook outside of OwnerRez, and then link to it in your OR messaging assuming it is a compatible file type.

If those tips don't resolve your issues, we'd like to take a closer look for you. Please send us an email at help@ownerrez.com, and include links to the content you're editing as well as screenshots so that we can investigate and better understand what you're trying to accomplish here.