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Temporary hold or quote warning? 13 replies

Chris Hynes
Jan 18, 2016 11:16 AM
OR Team Member Joined Oct, 2012 1403 posts

If you create a pending booking by hand, you'll have to set up the payments by hand as well (as in my second method description above).

For now, the easiest way to fix this is to cancel/delete the pending booking and let them finalize their quote.

In future, I'd recommend using my first method above -- setting payment verification for the quote. When you go through those steps, it'll allow them to accept the quote immediately, enter in their payment info etc., but it won't be charged. Instead a pending booking will be automatically created by the system and hooked to the payment info they entered in checkout. Then, when you're ready to confirm the booking, use the links in the booking to charge the card they entered.

Temporary hold or quote warning? 13 replies

Jacques L
Jan 17, 2016 3:44 PM
Joined Jun, 2014 50 posts

I used the pending flag to hold dates for someone, but now they can't finalize their quote. If I give them the payment link, the only option for payment is 100%, but they should only be paying the 50% deposit...

Temporary hold or quote warning? 13 replies

Jacques L
Jan 11, 2016 6:14 PM
Joined Jun, 2014 50 posts

Found the pending booking flag, and that'll work fine for my people. Thanks!

Temporary hold or quote warning? 13 replies

Chris Hynes
Jan 11, 2016 5:12 PM
OR Team Member Joined Oct, 2012 1403 posts

The easy way to do this is to convert the quote into a booking, and then set the pending booking flag. Pending bookings hold time in the calendar so other people can't book, but are automatically canceled as of the pending until date if payment isn't received. This should automatically happen for a check booking.

If you're doing a credit card booking, the easiest way is to turn on payment verification for the quote. To do this:
- Before you send the quote, go to the Billing tab of the quote and select "Confirmation required but credit card will be verified" under "Online Bookings".
- This will change the checkout flow so that the guest still enters the credit card, but it's not charged until you manually collect the payment in the back end.
- A pending booking will be automatically created that will hold time in the calendar but automatically expire if you don't enter a payment by the auto cancellation date.
- When you're ready to confirm the booking, use the charge links to charge the card they entered initially.

You can also manually create a booking and set it pending, if you don't want the automatic checkout.
---
To do this, create a booking, pick "Finalize an open quote" and pick the quote you want to block off.

Once you've got the booking created, go to the Info tab in the booking, hit Change Details, and set the pending until date at the bottom.

When the guest is ready to book, you'll need to send them the appropriate payment and legal links so they can make payment and sign the renters agreement. You'll also need to manually schedule a security deposit if you need that.

Temporary hold or quote warning? 13 replies

Jacques L
Jan 11, 2016 1:18 PM
Joined Jun, 2014 50 posts

Is there an easy way to hold dates for a specified amount of time?

For normal customers, my message says that I'll hold it for 12 hours, and I generally remember. But, I've been getting a bunch of check people, and "I need to check with my boss about vacation time" holds, which should be a few days.

If when generating a new quote, it gave a warning of an overlap, that would be sufficient for my needs, as well, I think.

Need to move a property for a booking back to its original 5 replies

Ella
Nov 18, 2015 3:10 PM
Joined May, 2014 139 posts

Great. Thank you so much for your quick response and help Michelle. :) Feel free to delete the topic if you want. Ella

Need to move a property for a booking back to its original 5 replies

Michelle J
Nov 18, 2015 3:07 PM
OR Team Member Joined Jan, 2011 582 posts

Yes, I saw that happen on this side as well. We know about that address reset issue. It happens sometimes when we do a manual override of our caching systems. It too has been flagged for fixing.

Need to move a property for a booking back to its original 5 replies

Ella
Nov 18, 2015 3:05 PM
Joined May, 2014 139 posts

It worked now. :-) when I did click on the booking under the address of the client I saw "Crash, bang, @#$@!*%! (An error just occured.)"... haha... but after moving it back everything seems in order. Hope this helps and thank you. :-)

Need to move a property for a booking back to its original 5 replies

Michelle J
Nov 18, 2015 3:00 PM
OR Team Member Joined Jan, 2011 582 posts

Hi Ella, can you try that Move Property again and let me know what you see? We have a bug on the to-do about this issue where our caching systems show an out of date drop down. I just reset it, so I'm wondering if that cleared it up for you?

Need to move a property for a booking back to its original 5 replies

Ella
Nov 18, 2015 2:54 PM
Joined May, 2014 139 posts

Basically the options to move the property that are available to me are only the existing one plus the others but not the original one. Not sure why...

Need to move a property for a booking back to its original 5 replies

Ella
Nov 18, 2015 2:53 PM
Joined May, 2014 139 posts

This is for booking ORB380461 which I moved to a different property a couple of days ago and I am unable to move it back to the bungalow. I appreciate your help. Thank you. Ella

TRAVEL INSURACE 6 replies

Michelle J
Oct 22, 2015 8:11 PM
OR Team Member Joined Jan, 2011 582 posts

Hi everyone,

Here's some information about travel insurance...

What is Travel Insurance?

Travel insurance protects guests against trip cancellations, interruptions and medical problems. This service is provided by Travel Guard, the leading travel insurance provider in the industry. Please click the following links for more information:

Overview of travel insurance coverage:

https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20Overview.pdf

Frequently Asked Questions (FAQ) about travel insurance:

https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20FAQs.pdf

Travel insurance policy documents:

https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20Policy.pdf

What does it cost?

The cost of travel insurance is 7% of the booking total which is about $70 for a $1,000 booking.

How do guests buy it?

We have this service deeply integrated into OwnerRez. If travel insurance is turned on for your properties, the guest will be asked if they want to buy it during the quote acceptance process. They can do so very easily and the billing and policy process is done under the covers directly between OwnerRez and Travel Guard.

You can see if the guest purchased travel insurance by opening their booking and clicking on the Insurance tab. You can also, from that same spot, purchase it on their behalf or send them a link where they can add it to their booking.

TRAVEL INSURACE 6 replies

J. Marker
Oct 22, 2015 6:50 PM
Joined Sep, 2012 19 posts

Where is the information telling about what it is exactly?

TRAVEL INSURACE 6 replies

Devin
Oct 22, 2015 5:19 PM
Joined Dec, 2012 6 posts

We offer travel insurance through Travel Guard which you can enable in your account.

Go to your account settings-travel insurance-change and you can enable or disable for each property.

TRAVEL INSURACE 6 replies

J. Marker
Oct 22, 2015 1:39 PM
Joined Sep, 2012 19 posts

WHAT IS TRAVEL GUARD? HOW IS IT USED?

Not showing confirmed 2 replies

cp9293
Sep 25, 2015 4:46 PM
Joined Apr, 2012 395 posts

I am seeing if he has enough in his account. They tend to forget the security deposit also.

Not showing confirmed 2 replies

Michelle J
Sep 25, 2015 4:10 PM
OR Team Member Joined Jan, 2011 582 posts

This is most likely happening because the guest is misinterpreting the quote as a booking. That often happens. When the guest gets a quote, they often believe that you are telling them that the dates are reserved. Make sure he knows that he has to finalize all the way through including renter agreement, selecting payment and confirming on the final page.

Not showing confirmed 2 replies

cp9293
Sep 25, 2015 3:48 PM
Joined Apr, 2012 395 posts

Please check, ASAP, on a booking that Hasan says he made. It does not reflect this.

holiday surcharge? 2 replies

Jacques L
Sep 18, 2015 12:28 PM
Joined Jun, 2014 50 posts

Got it working, thanks much!

holiday surcharge? 2 replies

Michelle J
Sep 18, 2015 12:10 PM
OR Team Member Joined Jan, 2011 582 posts

Great question. You do that with the applies to and multiplier fields

For instance, say you want to charge a holiday fee of $50 per holiday for each stay. Do the following:

- Put in "Holiday fee" or some name
- Set the amount to $50
- Set applies to Per Multiplier
- Set multiplier to Holiday per 1 after the first 0

-Michelle

holiday surcharge? 2 replies

Jacques L
Sep 18, 2015 12:03 PM
Joined Jun, 2014 50 posts

I can't seem to add a holiday surcharge. I have it on 3 of my 4 properties, so it must be there somewhere...

https://app.ownerrez.com/surcharges/add

is how to add a surcharge, but I just don't see box about holidays in there...

Separate payments 1 reply

Michelle J
Sep 9, 2015 1:38 PM
OR Team Member Joined Jan, 2011 582 posts

Yes, there is! Open the booking and click on the Payments tab. You'll notice a payment form URL that you can send to the guest. That URL opens a secure web form that the guest can use to make a payment at any time using any credit card.

In the scenario you're talking about, you'd want to change the quote so that the original deposit is only the amount that the first person is paying. Then the second person could send their payment.

The payment URL page does take the ENTIRE balance due, so if they are only paying 1/2 of the deposit, you would need them to call you or email you and you manually enter that payment for them.

You can of course always enter a manual payment, using anyone's credit card info, at any time. You can also schedule as many 2nd payments as you want once the card info is on file.

Hope this helps,

-Michelle

Separate payments 1 reply

cp9293
Sep 9, 2015 11:54 AM
Joined Apr, 2012 395 posts

Is there a way to send a link for someone to make an extra payment under someone else's booking name?

For example, someone books, but is splitting the cost with another person. They want to pay half the deposit and have the other pay the second part of deposit. Continuing, the balance due would be half and half also. How can they do this?

Thanks!

Assembling email addresses for targeted marketing projects 1 reply

Michelle J
Sep 8, 2015 7:43 PM
OR Team Member Joined Jan, 2011 582 posts

Hi D. Flones,

There are a couple ways of getting that information.

In the reports area, open the Booking Detail report. That will give you everything you're looking for except the email address. You can group by property if you need to arrange the list that way.

The other way is to export from the bookings grid. Go to the Booking menu and click on the list view. After filtering the list to just the ones you want, click the Export button. That will give you an Excel or CSV version of all the data you're looking for.

Hope this helps,

-Michelle

Assembling email addresses for targeted marketing projects 1 reply

J. Marker
Sep 8, 2015 7:34 PM
Joined Sep, 2012 19 posts

I looked through Reports today, and couldn't find a way to download a list of past guests, booked by property, with date of stay and email address information. I know I've done it before. Have the report formats changed recently? It would be so nice if you could give us a way to create a custom report by selecting only the data fields we need. It could look something like the 'Repeat Guest' report, only capture all guests within a certain date range, sorted by property, and date of stay. We'd also want it to break out the first and last name (in preparation for mail merge), and would not need revenue totals.

text missing from email template 1 reply

Sam Westcott
Aug 31, 2015 5:42 PM
OR Team Member Joined Dec, 2009 240 posts

@Jacques: Thanks for the notice, we'll look into this. Off hand, you may have found a parsing error but I haven't tried to reproduce it yet. ~Sam

text missing from email template 1 reply

Jacques L
Aug 31, 2015 10:47 AM
Joined Jun, 2014 50 posts

I just noticed that some text was missing from my welcome email.

everything from:
(<1m further)
until the next left parenthesis was not there. I just got rid of the "<" and it's fine.

Email Failed to Send 2 replies

Marina's Edge Re
Aug 24, 2015 12:55 AM
Joined Oct, 2012 206 posts

Thanks. I haven't seen the issue since I posted.

rental agreement 2 replies

Michelle J
Aug 22, 2015 8:25 AM
OR Team Member Joined Jan, 2011 582 posts

Hi Diana,

Yes, that's correct. The agreement can be found under each property. In the near future, we will be moving that out to the global settings, but for now it's under each property.

-Michelle

rental agreement 2 replies

Diana at RFH
Aug 22, 2015 12:34 AM
Joined Aug, 2015 2 posts

I did find that the renter agreement can be changed under the property tab. If one clicks on the property than on the left side appear the different option to set up for your property. Under legal I was able to change the renter agreement. I kept looking at settings.