General Help and Questions

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No. All the VHR emails I have had to date do not trigger auto-response. I suppose they have 'comments' in a sense that traveler writes something like "interested in staying with my two kids, wife and parents at your cabin". Is that a comment? I thought "comment" was a reply to a reply, i.e if the traveler responded to my quote email with a follow up question or comment. if this is what it is, then I do understand - I have to change auto-reponders to respond when there are even comments presen. Correct?

Hi!

Auto Responders work no matter where the inquiry originated - even if it's from an email from a listing site.

Is there something different about the inquiry you got from VHR that would make it so the Auto Responder wouldn't kick in?

Perhaps the inquiry had a comment on it and your Auto Responder settings don't kick in if there's a comment?

Do i understand correctly that auto responders work only when inquiry comes via inquiry widget? I notice that when I have received a "quotable" inquiry via a widget, it has been auto-repsoned to; however when I get an inquiry via email (such as from vacation Home rentals) I have to create quote myself and trigger quote email. Is my understanding correct or I have to change some setting somewhere? thanks

Hi,

There isn't a rate widget at the moment, but it's been requested a number of times. As we work on our Hosted Sites feature (with limited beta users ATM) we're noticing quite a few things like that that we want to add. A Rate widget is right up there, but a Reviews widget as well. Our goal is to have these be widgets and page types so that you can select them no matter what type of website you have.

-Michelle

Could not find one. Is there one in existence (not the same as Inquire and book widget ). I mean the one that just displays some sort of a table with rates that I can embed in my website. Thank you.

Sorry for the delay in responding. We had identified a browser issue where our pop-ups for things like changing links or editing raw html stopped working. We just released an update this morning that upgrades those editors to a newer version. You should now be able to edit links and html fine without getting those blank pop-ups. This should be the case throughout the system - for instance , when composing email too. ~Sam

I have defined several custom fields as "rich text". However, when I try to populate the field for given property and make it like this:

Please find HVAC operation Info <-- this is supposed to become clickable hyperlink when I define it in custom field value. When select the text and then I click on hyperlink icon in order to add hyper link, there is a blank popup and nothing else. I can X out of the popup but I cannot add the hyperlink

Hi Victoria,

You can do it, but you have edit the HTML of the message for which is a bit of a clumsy way of doing it. Check out this forum thread for more information:

https://www.ownerrez.com/forums/general-help/pictures-included-in-quotes

Can you send us the pictures or style you want to have? Any type of email or Word doc will do. If you do that, I can prepare the email template for you in your account.

Just send it in to the standard help desk at help@ownerreservations.com

-Michelle

PS. By the way, we are planning on updating our email editors shortly to have email upload/inserting and file uploading/inserting as well.

Hi Claudia,

Sorry for the delay in responding. I believe you mean changing the day the payment is due? You probably already know how to change the booking's arrival/departure dates (under the booking > Dates tab > Change).

To change the date the payment is due, you basically have to change the scheduled payment. If there is no scheduled payment (because no credit card) then the booking defaults to whatever the quote's billing settings were set to. Changing a quote isn't possible after the quote has been booked.

-Michelle

Any way to embed images into email templates. For example, in my typical "check in instructions" which are PDF on other sites, I do have picture of my lock with instructions explaining how to operate it. I searched and it does not appear that I can insert an image into an email template?

Also can the email template be customized with images like property logo?

Thanks,
Victoria

I thought there was a way to change the dates on a booking for an individual booking? I can't seem to find it.

Guest final payment is July 3. However, they asked me if I can push it to the 3 rd week instead. I am trying to see how I can do that one the system. This one happens to be via check. If it was automatic, via credit card, that would be a problem. Is there a way to change the dates?

Claudia

Great. Thanks!

yes they started to show as 'sent' now

Yes, we had a glitch with our email service provider today that caused emails to queue up instead of going out. It should be solved now. If you refresh, do you see the emails have been sent?

have emails shown as 'queued" since 1PM ET today. It is 4;24 PM now.

Oh I see what you mean. The guest total count in parenthesis.

I don't know if you noticed this but when you hover the mouse over those booking strips (on the calendar) it shows you the adult/child/pet count. Did you notice that?

Take a look at this picture for what I mean:

http://i.imgur.com/svg5Z9W.png

That will show you the adult/child/pet count.

However, you're right that the booking strips should show custom information. That's something we've been meaning to add so that you can use field codes to show whatever information you want in those strips.

-Michelle

Hi Michelle,

When you click on the tab for Bookings the calendar comes up ( month by month ). On THAT page it gives you the name of the person that reserved and the total amount of people in (x). If it can show the breakdown, including pets. This way I don't have to click on each one to see the breakdown and if they have a pet.

Hope that explains it better.

Hi Claudia,

When you say "booking page overview" do you mean opening a single booking or looking at multiple bookings on the ribbon, calendar or list?

When opening a single booking, the overview page does show adults, children and pets. It's right there in the middle. If the booking doesn't show adults or children, it's because there are none listed on the booking.

I feel like maybe I'm not understanding your questions though? Please let me know,

-Michelle

Hi guys,

Is there a way to break down by adults, children and pet total on the booking page for the month? Presently it just give one total for adults and children. I would like to see 4/2/1 or something like that for 4 adults, 2 children, 1 pet. Can that be done easily?

This is under BOOKING tab, month by month, overview.

Thanks,
Claudia

Hi Glenn,

You're not missing anything. Our imports (whether iCal or Excel) have always been a one-time manual process, not an automatic thing that runs all the time.

HOWEVER, that is changing right now as we speak. Because so many users have had to turn on Book It Now with the listing sites, we understand the urgency of getting automatic iCal (importing) up and running and it is being worked on actively as I speak. We hope to have a first release out later this week.

We have been inundated about this over the past few weeks and months as users struggle to deal with the listing sites demanding Book It Now while at the same time keeping calendars balanced.

Check back in a few days on this.

-Michelle

Hi, is there *any* way to have an external ics calendar show up and block available dates? Most(all?) other sites allow you to add an external ics calendar to your calendar for a property to enable updates. I have a common google calendar that I manage for all my sites (vrbo, flipkey, airbnb) and I have it shown in all three sites to enable blocking. Hence when I get a new reservation on any of these sites, it will show up as a reservation on that particular site, but I also add it into my common calendar. Thus immediately all other sites have the dates blocked as well. I just can seem to figure out how to do this for ownerres without manually going in and updating its calendar for the property. I think I am missing something... there has to be a way....

Glenn

Found it. Thanks!

Hi Claudia,

You can edit the Booking Confirmation Email now directly. It's a template.

When we made the transition to a template (from the old "email paragraphs" system) we made sure to move over old user's paragraphs using a custom field called email paragraphs. Do you see that in there? If so, you could find and edit that custom field under the Property > Custom Field.

Does that make sense?

-Michelle

Hi guys,

I am trying to figure out how to add a paragraph to my Booked Confirmation Email. I used to be able to go in there and add it. Now it is all summed up together.

Thanks,
Claudia

@Marinas Edge: Looks like we missed this one. Sorry! Disabling a property basically just hides it from site and prevents it from being offered or selected in future lists. The current booking/payment activity will still run unless you stop those on their own. ~Sam

Hello,

If I disable a property will it also disable all future scheduled items for that property or will they continue to operate (e.g. emails with triggers, payments, etc.)?

Yes, anything done in OwnerRez (create booking, accept quote, etc.) will update the calendar.

Above I was referencing a situation where you complete the booking in VRBO entirely -- at that point you do need to pull in the block via iCal sync (or manually create it).

If you import the VRBO inquiry into OwnerRez and make the reservation here, though, doesn't it update the calendar?

Great. I have sent you a friend request, and can invite you to the closed group once you accept. Looking forward to your participation! This is a very motivated group of folks.

Thanks so much for the detailed answer, Chris. It's also great to know that automatic sync is on the horizon :)