General Help and Questions

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That is correct.

i.e.

- Min stay is 3 nights at 200/night.
- 7 night (week) rental is 1000.
- Any length of stay between 3 and 7 nights (4,5 or 6 nights), the nightly rate is pro-rated and graduates to a lessor total nightly rate.
- Lastly, if someone stays longer than 7 nights, the price per night will be $115 or $130 depending on season.

Here is an image of my pricing schema (making heads or tails of it may not make sense unless you also look at seasons .. feel free to login and have a look):

https://drive.google.com/open?id=0BzcSKYYRi4JbSXhNcDN3cy1uWms

If its a min 3 nights rule, you can do it this way::
- Go into the property Rules section and set Total Nights Between 3 and <blank> under "Length Restrictions". That rule will apply the min nights validation you want. Rate settings don't make a requirement on the booking, instead they are used to determine which rate is applicable.
- Create rates per night vs. per 3 nights. Since the min nights is handled by the rule above, you don't need to do that in the rate, and per night rates are easier to deal with.

Will that work?

Or are you saying its a minimum of 3 nights and also a minimum booking total of $600, even if the nightly rate is less than $200?

We don't have examples on the pricing yet, because the engine is so configurable, but that is something we're working on. Definitely keep asking questions and we'll get you through to set-up.

Hi,

I am struggling with setting prices.

The minimum stay year round is 3 days at $600.

When doing some price testing via the "Rate Tester," I entered dates (3 nights total) with Arrival Oct 30 and Departure on Nov 2. Because the arrival and departure dates span two different months (seasons), the 3 day/$600 rule isn't being applied.

I have "If Multiple Overlapping, Use" to "Most Expensive"

Here is a link to image: https://drive.google.com/open?id=0BzcSKYYRi4JbNEZWNV9uTXpuRGM

If someone wants to login to my account and have a look, I'm up for that!

Thanks for the help.

P.S. Are there examples pricing methods somewhere?

Chris,
I'd like to know the reasoning behind having the seasons sorted alphabetically. I have somewhat complicated year-round rates and it would be helpful if I could sort the seasons by the calendar dates. Maybe I'm missing something that would make it easier to enter my 2017 rates?
Thanks!

Think I have figured a method...scratch that.

::closed::

Hi,

I am hoping to create discount rule(s) based on duration of stay.

i.e.

1. customer stays 4 nights, a discount of 10% per stay is given
2. customer stays 5 nights, a discount of 12% per stay is given
3. etcetera

What I am seeing happen is that if a customer stays, in this example 5 nights, both discounts are being applied equaling 22% discount.

Is there a way to eliminate more than one discount being applied per booking? Or, is there something obvious that I am missing?

Thanks,

Thanks much. :)

Perfect...thanks.

You can change that in the Seasons and Rates sections under Settings. The setup interview populates those sections with an initial set based on that "how rates will be applied" question, but you can change that by changing the rates and seasons.

Seasons define sets of dates (specific takes start/end date or seasonal which repeats every year). Once you set up some seasons, you can then go over to rates and enter rates which are applicable to certain seasons and properties.

When quoting, the rate engine will search all applicable rates by property and season and pick the correct rate(s) based on criteria and priority.

The rate tester (available under the tools menu) is useful here to see what rates and resulting quote you will get.

Rules allows you to define rules for the property that we validate on inquiry/quote/booking, like max number of adults, whether pets are allowed, min number of nights etc. It is also where you set payment rules like how much to charge for the first payment, when the second payment is, and how much the security deposit will be.

The description, amenities, and photos tabs are currently for two things:
- reference for larger groups with enough properties that they may have to look up whether a given property has a certain amenity or size
- our new hosted sites feature (currently in beta), where we will be able to host your site directly

The rules tab is important to configure, the description, amenities, photos not so much unless you're interested in hosted sites.

Hi,

When I initially setup a rental property, the system gave 3 options asking on how rates would be applied:

1. same year over year
2. vary depending on dates but will REMAIN constant year over year, or
3. vary depending on dates but will CHANGE year over year.

I would like to experiment between the 3 but from what I am seeing, there is no option to change that initial selection.

Is there a way to change that selection? If there is, please provide link or information...thanks!

Hey all,

New to OwnerRez and just getting things configured.

I am a bit confused with entering a properties Description, Amenities, Photos, Rules etcetera under the Properties Info page.

Is this information being published somewhere? I thought that OwnerRez was a software tool only?

Thanks for the clarification!

Susan, do you have one property or multiple? We've had a beta program running for awhile for one-property sites. We're working on the themes and settings for multi-property sites still. If you have one property, send a support ticket in, and we'll put you in the beta immediately so that you can start using it.

Hosted Sites--The feature that would let us host a website right from our Owner rez account... Do you have a deployment date? Thanks!

We don't yet support importing inquiries from AirBNB. You'll currently need to answer them on the AirBNB side. That's on the to-do list, but even if we notify you of inquiries you'd still have to answer in the AirBNB site because they don't give out guest email info that would allow us to send email to the guest directly.

We do support calendar import from AirBNB so once a booking is made it will automatically update the calendar in OwnerRez: https://www.ownerrez.com/blog/two-way-calendar-ical-sync-and-convert-block-to-booking

Hi,

I've managed to setup the ical for Airbnb, but how do I connect it to Ownerreservations, so the emails come in etc?

In the Airbnb setup, this is what I see:

"We have not received any inquiries from your AirBnb account. Follow the instructions below or contact us if you need help.

Note: If you've manually connected this listing site using the instructions below, it will show "Not Connected" until we receive the first inquiry from the listing site."

The only way I can possibly see is for me to somehow auto-forward Airbnb emails to my ownerreservations email account. Is this what I should do, or is there something else to do to get connected?


Many Thanks

I figured my question out.

The guest will get the option to choose payment method on checkout, but only if it matches the rules. Credit card is always available, but check is based on the Days In Future setting under Pending & Offline Payments in the property rules.

By default, that's 15 days in future, but it looks like you've upped that to 45. Is the quote you're testing with at least 45 days from now? If not, try a farther future quote and you should see a set of radio buttons on the "How would you like to pay?" screen on the quote that lets you select "pay now by credit card" vs "send a check by mail"

Good catch. A separate sort order field for custom fields is on our to-do list, I'll see if I can get with Chris and get it increased in priority.

In the meantime, you can order them with a prefix that will sort alphabetically, a la: 1) 2) or a) b)

Ahh, that's a good idea. Right now we only require a phone on the billing info page if you're checking out via credit card, but it'd be good to have the option to require it on the guest info page as well.

I will talk to the development team and get it added to our list.

We are set up to take credit cards through OwnerRez but also offer the option of paying by check. I notice that the Credit Card information is required when filling out the Guest "Accept and Finalize" screen. That's fine because we use the CC for an Authorization on the damage deposit. But is there a way for the guest to select,"I'll mail a check"? that sort of thing. If they pay by CC, we'll add a 4% Surcharge but if they pay by check, no Surcharge. I can always send a revised quote deleting the 4% Surcharge if the guest changes their mind on payment method but it would be nice to have them commit to a payment method.

Thanks

Chris Powers

As I've entered the custom field definitions they all appear under "Other Information" which is great. However, they appear in alphabetical order by default. I can work with that, but is there any way to reorder them manually? Have them appear in the order of my choosing?

Thanks,

Chris Powers

When I look at the Quote Form for a guest that appears and click the "Looks Good! Request Reservation" link on the lower right it takes me to the page for the guest to fill in guest info. How do I make the phone number fields, or a least one of them, be a required field?

I spoke to Chris yesterday and am going to add some custom fields to gather additional information from my guests, but wanted to understand this "Default" page too.

Thanks so much

Chris Powers

Leave it to VRBO to make things difficult for everyone. Thanks so much for your quick response, Chris!

Yep, that's exactly what the issue was -- tentative reservations were being mixed in with real ones. The iCal format has a Confirmed vs. Tentative flag for that (which we honor), but of course VRBO doesn't use that flag. Instead they put the word "Tentative" or "Reserved" somewhere in the iCal summary.

I've updated our calendar synchronizer to look at the event description and ignore events with the word "Tentative" in them. This should solve the issue regardless of which link you use.

Chris,
Here is my VRBO iCal link:
http://admin.vrbo.com/icalendar/59531bf7123645279c323ae52a9458a6.ics

When I opened the tab to get the ical export link for you, I noticed a setting that I do not remember seeing before. There is a big green check mark next to these words... "Include Tentative Reservations in the calendar export"

I could have missed this setting before, but it's hard to keep up with VRBO's changes which are sneaked in from time to time.

So I unchecked the box and now the export link is:
http://admin.vrbo.com/icalendar/59531bf7123645279c323ae52a9458a6.ics?nonTentative

I suppose I will now need to enter the non-tentative link into my OwnerRez settings.

Let me know if you think this was the problem, or if it's something else.

Thanks!

Yep, looks like they are not following the tentative flag in the spec.

This was for 9/12-9/15 for Martina N., correct?

If so, I've made a hotfix to the calendar sync to work around this issue and flag tentative using other values in the iCal.

I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.

VRBO Guest requested a booking (I have BIN), but I did not accept the booking since she complained about the VRBO fee in the booking request itself.

So, I manually entered an inquiry and sent her a quote through OwnerRez. When the guest tried to proceed with booking from her quote email, she received a message that the quote was no longer any good. I'm thinking this is because the OwnerRez calendar sync pulled in her tentative reservation from VRBO and blocked them on OwnerRez.

I have since removed the ical blocked dates on my calendar in hopes that when she tries again tomorrow her booking request will go through.

If anyone knows what I should do or not do now, please help! Thanks!!

If you have travel insurance enabled, the guest can choose it during checkout.

Then, regardless of whether they chose travel insurance, you'll see a Insurance tab on the booking. If they did choose the insurance, you'll see that there. If not, it gives you the capability to send them a link to buy the insurance separately (since they've already completed checkout).