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FYI...it continues blocking in single day increments..should I contact AirBnB

Chris,

I haven't blocked anything on AirBnb but we have had a flurry of activity from them over the past few days. The blocking of dates happened again today. I wonder if there is something that happens on their side when a guest requests a booking but we don't accept?

Not sure...I'll keep an eye out to try to figure this one out.

Damon

I checked the logs, and there was an event in the iCal from 11/23 to 11/24. It showed up the evening of the 23rd and was removed from the iCal the morning of the 24th. We didn't remove it on our end because the arrival date had already passed.

You can remove it manually and the sync won't re-add it because it's no longer in the iCal from Airbnb

Any idea what might have caused AirBNB to add the event to the iCal? Blocking off days for the holiday or some such, and then removing the block? I checked with several other customers that have Airbnb iCal syncs and they didn't encounter that issue, so it doesn't seem like a general Air sync issue.

wisteria, lavender, Lilacs on 23rd of November (yesterday).

Can you identify the units, time period, and booking numbers?

I'll have a look at the logs and see what's up.

Hello,

My calendar just synched with AirBnB and shows "Blocked Time" on 3 different units but I have no airbnb bookings for this time. Please advise.

Damon

Thanks, Sam, that worked. Yes, I checked the actual bookings, and the bookings themselves were always fine. Just the ribbon visual. Thank you for the quick turn around.

Susan

Ok, please refresh now. I think we got it. Sorry for the delay on this. Short staffed today and VERY hard to reproduce as it affected basically one specific timezone and only on the client (browser) side. Pretty sure we figured it out. Refresh and let us know. ~Sam

PS. This was a ribbon DISPLAY issue only, by the way. Not actual data was affected and no guests or bookings were actually changed to different days. It was just in how the browser was showing the days on the ribbon.

Just an update that we are continuing to work on this. It does not appear to affect anyone unless you are (a) logged in as a user and (b) in central or mountain time. Hard to diagnose since all our people are either pacific or eastern times. ~Sam

I'm in the central timezone. In Panama City Beach, FL.

Ok thanks for the feedback. What timezone are you in? We've noticed that a couple users asking about it are mid-west/central USA time zones strangely enough.

I just did a hard refresh, that didn't work. I then logged off, and logged back in, that didn't work either. I also logged in using IE instead of Edge, didn't work. I'm still seeing the wrong dates.

Hi Susan,

We've had reports of this today from all over, but we haven't been able to reproduce it on our side. We think it's happening because of a ribbon update we did yesterday. We believe that some users have an old or "stale" version of the ribbon showing up.

If I look at your ribbon, I see this: (click for a bigger view)
I have blurred the sensitive parts of the image, but you can see what I mean. The bookings are properly showing as departing/arriving on the correct days.

Can you do a hard refresh in your browser? Click the refresh button or hit the F5 key several times. See if that fixes it and let me know.

When I look at my calendar for today, 11/12, it shows someone checks out of one of my properties, and someone checks in today. This is not correct. My renter checks out tomorrow, 11/13, and the next renter checks in on 11/13.

When I look at the individual bookings the current shows the correct date, check out on 11/13, and the next booking also shows the correct date, 11/13.

Please look into this problem and let me know what you find. The current booking is ORB503602 and the next booking is ORB677144. The next renter checks out on 11/18, not 11/17.

Thank you, Susan

That's a very good point about not wanting to give them the idea of cancelling - definitely not a good idea. The variable idea is a really good. Thanks for the suggestion.

You can, but only if there are no associated items with it. If you go and delete related inquiries, quotes, bookings etc. you can then delete the property. We don't allow deletion in this case to ensure you don't accidentally delete historical information you didn't intend to.

If that doesn't work, let me know the property ID and I'll have a look.

Can I completely delete a property and not just disable?

Thank you,
I do 60 days out mentioned, unfortunately 60 days out does not correspond with 2nd payment due date (which is 30 days out).

I thought about triggered email at 70 days out, but since the guests already get so many emails, I don't want to create yet another one if possible - I wanted to keep that in "general info" email that I send one day post booking.
Another thing I did not want to give them "ideas" of canceling. One thing to inform, another thing - a separate email will almost sound like suggesting canceling, if you know what I mean.

Would be great to have some calculated variable such as "days before" or "days after" an {existing event variable}
similar to the triggers we have. maybe one day :)
Thanks

That's a great message to send.

Does the date coincide with a prominent booking date? Or payment date? For instance, is 60 days out the same time you require the the final payment to be made? If so, you could use the field code for the second payment due date and that would work since it's the same.

Failing that, you could just leave the date off and say "60 days out" without the specific date.

Another idea... if you're using a trigger to send this email [x] days before arrival, you could do it like this... Set the trigger to be sent 70 days before arrival (which is 10 days before the cut-off date). In the email message, you could say "The cut off date is coming up in 10 days!" or something like that to show a sense of urgency.

We do have something called "Logic Fields" that we're working on which are custom field definitions but where the field definition has if/else type logic so that the value can change depending on the booking criteria. This might be an expansion of that.

I want to include something like this in one of my templated emails:

Cancellations: Just to remind you, that per rental agreement, our cancellation policy is to provide full refund if reservation canceled by you 60 days or more prior to check in. The cut off date for penalty-free cancellation is {calculated cutoff date}. If you are concerned about possible cancellation, we suggest obtaining trip/cancellation insurance {link to insurance form}

//where {calculated cutoff date } = {arrival date} - 60//
Is there a way to include calculated field?

Thanks

Yes, you should set up both import and export. No, it will not cause duplicates. If there are any conflicts our system will email you about the problem. Otherwise, the import/export will keep Airbnb and OR up to date when you get something on the other side.

I am configuring AirBNB for the first time. I noticed that I can export and import calendars with them. Should I set up both import and export? Will this cause duplicate bookings in both systems?

Thanks,

We just released a small patch to make this clearer. If it's a Blocked-Off Time and not a booking, and there are no custom templates created, it will now show a small message instead of just showing an empty box.

Yep!

Oh got it, must be that! yes I am seeing "blocked time" not an "imported booking". I did not realize I had diff. setting for Appalachian Escape vs other one. I will change setting, delete block and reimport it. Imported bookings are free correct? thanks

What's the booking number you're seeing this issue on? If it's a blocked off time, and not an actual booking, that could explain the issue. You can't use booking email templates for blocked off time because they have different sets of fields.

It looks like one of your calendar exports (VRBO for Appalachian Escape Cabin) is set to not create bookings (Create Booking If Possible: No), so it's creating a blocked off time instead.

Convert the block to a booking using the Convert To Booking button and then you'll be able to email.

It seems I can no longer send an email from imported booking; Just before this upgrade I could "import" booking from VRBO or AirBnB , it was imported as "pending" or some such, but it had person's name and phone and cryptic email addr. but I could manually trigger templated emails to that person (after updating person's email to a real one). Now I just imported a new VRBO booking yesterday, the only option it has is to send a "free form" email (no template ones are showing in the drop down, and drop down box itself (where you select which custom template to use) shows sort of misshapen and shows no selections in it.

Yep, and that makes perfect sense. The built-in payment reminder emails are only for the case where payment isn't scheduled -- for example when none or partial payment has been made by check, or paypal, or you've removed the auto scheduled payment on a credit card etc.

That notification in that case is that there is no payment scheduled so they need to manually pay. They aren't sent out if the payment is scheduled or if there is no amount due.

What you've got right now with the 37 days before trigger is the way to do it. Just keep in mind if you do have a case like this where a guest pays early for whatever reason to go into the booking and skip the email -- it's configured in the system as 37 days before on the trigger and will go out then if you don't skip it.

If you disabled the trigger entirely, I'd recommend not doing that -- just leave it in place and remember to skip the trigger email on the booking if the guest pays in full. They can't do that without your interaction, so you'll always have a decision point of "guest wants to pay in full... let me charge them and then go skip the reminder email".

We've got stuff in the works for making the skip auto -- eventually you'll be able to go into the trigger and do something like add criteria of "only send if amount due > 0" so that it is date and rules based, but we're not quite there yet.

The reason I had set up custom reminder because for scheduled payments it says " No additional automatic reminders will be sent to the guest because there is a scheduled payment waiting to be collected.". I wanted a reminder to the customer that their card on file will be charged UNLESS they want to use other card, pay by check etc and sending that 37 days out would give them 7 days before due to make up their mind to pay by check (for example) or let it charge to the credit card. The above message "No additional automatic reminders will be sent to the guest because there is a scheduled payment waiting to be collected." made me think that since we have CC on file. the reminder will not be sent at all and CC will simply be charged without any reminder.

Thank you for the explanation. I have disabled custom and hopefully now the standard will run.