General Help and Questions

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Understand. Thank you Chris! :)

It can be 30 days prior to booking _or_ on the day of booking. For example, if it's 25 days before arrival, the guest can purchase travel insurance with their booking, or as long as they use the link that same 25th day before arrival, but not if they wait until the next day. That's a TravelGuard rule to make sure that it's actually purchased as insurance against an unknown future event, rather than purchased last minute because the guest knows they're going to be making a claim.

It's actually been that way forever -- you could still send the link, but TravelGuard would return an error when trying to make the purchase. A few months ago we clarified the guest and owner messaging around travel insurance, so when the guest gets a booking confirmation they see that they can only purchase same day, and same thing when you look at the travel insurance page on the booking.

Subscribing for updates

Hello,
When did travel insurance change? I've always had it in my templates that travel insurance can be purchased at any time but now ( and only because out of curiosity I clicked on it ) I see that it needs to be purchased at least 30 days prior to arrival. Did I make a mistake in one of my settings or did this change some time ago?
Ella

Email parser not recognizing dates. Inquiry ORI801240901

Best place to get the source is go to List view on the bookings tab and do and Export. That export gives way more info than the booking detail report, which is more of a numeric overview.

Good point, we should probably add it to the detail report too -- but we could also be adding 50 other columns there :-D.

maybe I m looking at wrong report, but what report I can download that includes bookings including their source? Thanks

Got it, thanks!

Look in your account section in the top right dropdown area and go to Affiliate Program there. The details are at the bottom.

(...we just added that there, as I realized they were only shown on signup but not thereafter...)

Could you direct me to the information on the affiliate program? I can't find it via a search. I joined it but can't recall what the benefits are for me (as well as as the person I refer). Thank you!

Thank you for your response, I didn't get notified and just checked back! Quick books is difficult for me and am hoping for some "help"...
Is it helpful when gathering info for your accountant at the beginning of the year for tax reporting?
Any other advice on how useful it is or not appreciated.
Thanks again,
Wendy

Here is what is in the email header I received from SMBYO. They are sending notifications to both email addresses I gave them.

------------------------------------------------------
Property Inquiry from SmokyMountainsByOwners.com

From sales@smokymountainsbyowners.com Jan 20 at 2:37 PM
To janicetabor1@att.net, orp5b54dfx@inquiryspot.com

You are right, for some reason they send inquiry to my other email (That I do not even remember giving them) not to the email I used to sign up. I will have to fix that once I am home and retry

We pushed out support for SMBYO over the weekend (of course it's ever so slightly different than ECBYO so it needed a new parser). Should be working, or at least you would get an unrecognized inquiry email if it was in a different format, but I don't see anything coming in yet.

Do you get notifications on another email so you can verify that they are in fact sending it?

Yep, those are great! We'll look into that next week.

Is there any way to create an email trigger to fire off on a day of the week when a client is present? i.e. Garbage pickup is on Friday mornings and I would love to have an email fire off Thursday nights to whomever is there to remember to take the garbage bins out to the road. for the pickup.

Not sure if this is possible

Occasionally emails can get hung up and then will shake loose. I've seen test inquiries on VRBO take 12 hours to arrive. Rare, but it can happen.

We've been monitoring since you mentioned this and haven't seen any more delays.

Excellent!

If you're signing up, get a couple of test inquiries into your account and let me know and we'll get the inquiry parser to add support. Hopefully very similar to the ecbyo.com format.

Update from SMBYO:
wanted to give an update on our listing site Smoky Mountains By Owners. www.smbyo.com

We have officially set a launch date and it is Wednesday January 17th at 12:00pm EST.

The concept is similar to our Gulf Coast site www.ecbyo.com and will cover the Tennessee Valley and surrounding areas.

This site was built with one intention in mind and that is marketing.

There are no service fees/booking fees. No fees charged to the owners other than the subscription cost to list.

You will be able to fully control the entire booking process and take payment however you may please. The guests are put in direct contact with you.

Our VIP special will run for a limited time for those who registered before launch. You can still register for the vip discount through the link below.

The launch email will be sent out to the VIP registrants along with the discount code.

The site has been a long time in the making and we are very excited for launch. Thank you for the encouragement.

Banzin - VRBO, Civilis - FlipKey. All autoresponders triggered yesterday afternoon , half a day from original inquiry

Do you know which names they are under?

Received the announcement that they go live on 17th. Presumably it will be same / similar to ECBYO.

I have auto responders set up . Noticed last few inquiries did not show up : one from VRBO, one from TripAdvisor . Something happened to parser?

HI Wendy, we use it, but it is not for the faint of heart. QB in general is not for the faint of heart. It takes work and an understanding of how QB works. OR basically creates "invoices" in QB for you, with matching payments, for each booking in OwnerRez. It is not a magic button that you press and then walk away from. You will still need to match up bank deposits to the payments OwnerRez creates for you. The rent and taxes you can track separately, but there is no way to track different kinds of rent or surcharges (rent versus dog fee versus cleaning). I have asked for that and they say it's coming.

I've been VERY unsuccessful in using my quickbooks desktop version. In the middle of getting info to my accountant for our taxes and know that if I used the QB it would be much easier, but I really don't understand QB!! My question:
Is it easy for a real QB "dummy" to use the OR feature that uploads the info to QB online? will it integrate everything my accountant will need for taxes?

Is there a service to set this up for me?
I have read the OR articles on this subject... OR does not upload refunds? will it eventually do this as this complicates things.
When I have to refund but keep the cancellation fee is that figured out in QB?
Does it keep track separately of for example: Boat motor fee, dog fee, housekeeping fee, taxes
Any other advice in this area appreciated, I really don't even know what questions to ask.
Thank you,
Wendy