General Help and Questions

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Yep, it's the later of 30 days before arrival or the final payment. In other words, if they book more than 30 days out, they can take the insurance later up to 30 days before arrival. If they book inside the 30 days they can purchase insurance at check out or the same day they book, but not later than that.

The other exclusion on last minute is that the insurance won't cover storms in progress at the time of purchase. If the guest purchases the insurance before the storm is named, that's fine. But after the storm is named it's an excluded item.

I think it must be at last a month prior to arrival.

booking means booking for actual people, on the day of check in. ex: booking May 27 - May 30, booking has arrived would be May 27. Blocked off time is just that - calendar block (like you block for maintenance, there is no actual booking), and blocked off time starts . if you blocked off may 27 - may 30, the blocked off time started will be May 27.

I would like to include the link to purchase travel insurance however I can't figure out how close to check-in they are able to buy it. Does it have to be done AT CHECKOUT or can they do it AFTER they pay for their rental?

Thanks
Monica

Just wondering if there is updated info on cancelled bookings. Thank you!

Hi all.

I'm trying to install facebook widgets following the instructions but when I try to install static html: iframe tabs I get an error message that my page does not have permission to install.

Can anyone help?

Thanks,
Beth

To set min nights and max guests, go to the Rules section of each property and look near the bottom of that area.

Good afternoon.

I wonder how I can set the minimum nights to 7 and max guests to 8.

How can I do it?

thank you!

Sophia

I'm starting to set up my first automated emails. Check in instructions, thank you for staying, etc.

My first question is:

What is the difference between "Booking has arrived" and "Blocked Off time has started"?

Is there a good forum thread or blog post that discusses setting up these emails?

Thanks!

being able to send the link to the guest where they can upload the copy of their ID and that gets automatically added to the booking under "files".

As far as listing goes, Houfy can import your HA or AIRBNb listing

You can import rates into Houfy with the spreadsheet

I know it's just starting, but have you looked into any integration with HOUFY as far as pushing pics, descriptions, etc..? It looks promising.

Following...

Preferably also does not have monthly fee. I use stripe., i like that it does not have monthly fee but it does not offer echeck.

I do not see checkbox in payment methods? or is it future? then yes.

I think the checkbox could work. Subscribing for updates.

probably whether trip insurance has to be figured including cleaning fee amount. Most think that sec dep and clean fee should not be included when figuring trip insurance amount. While I can see cleaning fee going either way, sec dep should not be included in the amount to which trip insurance %age is applied.

The refundable secdeps or the cleaning fees? The refundables aren't in yet, but I'm not sure what's being asked about the cleaning fees.

Has this feature been added yet?

Hi Duane, there is no bulk/batch way to do that in the interface, but if you send an email to help@ownerreservations.com, we might be able to take care of that for you on the back side.

I am done testing my account and I want to go live with real data and start with a clean slate...how do I delete all inquiries so I can delete the guests to start fresh?

Thanks!

I think I’ve set my account similar to this but I’m not getting what I expected. We allow checks 42 days before with 20% down. If booking is less than that time they should pay 100%. But the test booking I did created a pending email that they must pay at least 20% (they should be required to pay 100%). Is this a rule setting I’m confused about or an email thing?

How about on the payment method add a checkbox as a surcharge flag with an entry field for the percent and allow a processing fee per transaction? That way if they make a payment with check it would never hit the flag and charge the additional fee. If they made a payment with paypal or other credit card method it would add the fee?

almost like we need to show 2 quotes: if paid by check it will be $x; if by credit card, it will be $Y. And let them select which one to proceed with.

Yep, and that's the thing -- to get the right balance you really have to add the discount or surcharge on each payment and not overall. If you do that, then it could be confusing to the guest to initially see one number and then see the numbers bounce around as they change payment type.

I suppose we could do a combination -- show the guest "if you pay by check you get a 3% discount" or "if you pay by card it's a 3% surcharge", but don't add the actual surcharge until each payment is made.

But then what about refunds, do they get the surcharge amount back? Partial refunds?

It gets confusing fast :-/

I have set up a select-able pay by check discount when booking is more than 35 days out. What I found is some people select the discount, pay deposit by check , and then pay balance by CC when time comes. I had to go and edit charges because they were trying to use discount and then go around the conditions set forth by the discount description. if you do not watch it they will do it. I am debating removing the select-able discount altogether as it is not worth the hassle to me as people are not being honest and there is no system check to prevent them going around it.

Why would the renter have to pay tax if they didn't actually show up for the rental? You wouldn't be getting that money anyway as it would go to the state etc??

Yep, you can't auto discount on payment method either. The basic problem is, what if they change payment methods throughout the booking? Like, start with a check then do a credit card but they've still got the discount. Or start with a credit card, but then want to finish via check and get the discount.

I suppose we could just add the surcharge/discount to the booking based on the method of the first payment and then leave it up to the owner to make any modifications necessary.

How did this work out for you?