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Both agreements technically match Airbnb -- an "All Listing Sites" and an "Only Airbnb". Since the priority for the All agreement (20) is higher than the Airbnb agreement (10), the All agreement is chosen. Either set the Air agreement with higher priority so it's chosen, or remove priority entirely in which case the more specific criteria (specific listing sites) will be chosen.

If you go to the booking Legal tab, you can see which one will be applied on the link by looking for the [default] label in the request dropdown:

I set up a version of RA for AIrBNB bookings, but I notice that regular rental agreement link was sent to (and e signed) by AirBNB guest. Is there anything I need to do to make it default to AirBNB version for AirBNB bookings? ORB1129712 Thanks

That will be a huge help!! Thank you, Chris!!

Not yet, but we're working on an importer for their reservation export that will be out in a few weeks.

Is there a work around to have all a guest's info (email, phone, address, etc.) import into OR from a VRBO booking?
I hope I'm not wasting my own time, because I've been adding the info manually - not fun :(

I set the Independence day week rate to: "Use this rate for bookings with the same or more number of nights " and rate for the night $379 or with blank.
it is still prorating.


Rent 2 nights (6/28, 6/29) during High Season adjusted for Week rate at $268.43 per night 536.86 $536.86 Rate: Week for $1,879.00
Season: High Season (May 29 - Jun 29, 18)
Rent 5 nights (6/30 - 7/4) during Independence Day adjusted for Week rate at $371.29 per night 1,856.43 $1,856.43 Rate: Week for $2,599.00
Season: Independence Day (Jun 30 - Jul 7, 18)
Surcharge Cleaning Fee based on $150.00 per stay 150.00 $150.00 Surcharge: Cleaning Fee $150.00 per stay
Season: High Season (May 29 - Jun 29, 18)
Tax TN Sales / Sevier County Lodging Tax 12.75% $324.27 Tax: TN Sales / Sevier County Lodging Tax
Season: High Season (May 29 - Jun 29, 18)
Surcharge REFUNDABLE Damage Deposit based on $300.00 per stay 300.00 $300.00 Surcharge: REFUNDABLE Damage Deposit $300.00 per stay
Season: High Season (May 29 - Jun 29, 18)
Total $3,167.56

Go to the rate and select "same or more number of nights" under proration. More here: https://www.ownerrez.com/support/articles/rate-engine#proration

I see you have some at All and some at Extra right now. Let me know if changing them to Extra fixes it. If not, it's probably prorating across both seasons, i.e. for a week long booking that spans 2 seasons, it sees the week and prorates even if the rates in each season have less than a week. To control that, we'd need to add a setting so prorate only works inside a season.

Not sure I understand this instruction? how do I set to prorate up?

Just saw this one, sorry for the delay!

What if you set the week rate for the holiday period to prorate up only and put a night rate in? Does that get what you want?

I never asked, but since I never received ANY response to it, so I assumed they never get it whereas when i send to their own email, I do get a response. I will try to follow up with next AirBNb bookings to see if it works.

I double checked @BlueMtnCabins setup and it looks correct, with a trigger and template going out to the @guest.airbnb.com email address. When you get in contact with the guest through other means do they deny getting the email at all or admit that they received it but just ignored it?

The one thing I'd suggest is editing the link text to be more friendly. Edit the template, click on the {BULEASE} link, click the edit link button, and change the "Text to display" to something more explanatory than just the raw URL.

Works for us at a pretty high rate. The email address that OR originally imports from Airbnb is a @guest.airbnb.com email address. It's a special email address that sends email back and forth directly with the guest. It does not add messages to the Airbnb message thread (what you can see online). The message thread email address ends with @reply.airbnb.com. The @guest one only works while the booking is active. Once the guest has departed, that email addresses ceases to work and you'll start getting bounce messages (which is why it's important to get the guest's REAL email address). If no one ever responds to the trigger thing, you should check with OR team to see if it's set up correctly. 'Cause it works for us at a pretty high rate. A good 75% of the time if not more the guest will respond right off.

I have tried to do what article " Airbnb request for contact info (real email address) and signed renter agreement" suggests - request contact email AND send link to RA in same email sent to Airbnb type of email. It appears that it does never go through because I have not seen one guests reply (take action) on it. Would I also not see it in Airbnb dash? I never have. I end up asking guest for their regular email( gmail, yahoo) etc , updating it in booking info, and only then sending them, link to RA. Since I cannot test this (by creating a fake Airbnb reservation), has anyone encountered the same?

I have a quote that spans part of 4th of July period and part of regular summer rate. I want only prorate at week rate if they take entire week during holiday period(defined as Jun 30 - Jul 7). But They are taking only part of holiday week. What I see is this:

Rent 5 nights (7/3 - 7/7) during Independence Day adjusted for Week rate at $371.29 per night 1,856.43 $1,856.43 Rate: Week for $2,599.00
Season: Independence Day (Jun 30 - Jul 7, 18)
Rent 2 nights (7/8, 7/9) during Summer Peak adjusted for Week rate at $268.43 per night 536.86 $536.86 Rate: Week for $1,879.00
Season: Summer Peak (Jul 8 - Aug 18, 18)
Surcharge Cleaning Fee based on $150.00 per stay 150.00 $150.00 Surcharge: Cleaning Fee $150.00 per stay
Season: Independence Day (Jun 30 - Jul 7, 18)
Tax TN Sales / Sevier County Lodging Tax 12.75% $324.27 Tax: TN Sales / Sevier County Lodging Tax
Season: Independence Day (Jun 30 - Jul 7, 18)
Surcharge REFUNDABLE Damage Deposit based on $300.00 per stay 300.00 $300.00 Surcharge: REFUNDABLE Damage Deposit $300.00 per stay
Season: Independence Day (Jun 30 - Jul 7, 18)
Total $3,167.56
is there a way to avoid prorating if less than 7 nights are holiday nights? is my setting wrong someplace?

thanks

I updated the booking so the $300 factored in, so that is correct now.

We're looking into the issue to make sure it doesn't happen again.

I have a guest who just checked out and wanted to book again for next year. he wants me to keep his deposit from this year towards next year. I created the quote, he accepted, and I went on to "record" a payment of $300 (his carry over deposit) as 'credit card collected elsewhere". But it appears although the system sent him receipt for payment of $300, it did not subtract the $300 that i have "recorded' from the outstanding balance which still shows a full total. is there a step I am missing? Booking ORB1109741

Yep, that makes sense. We've got plans to add a feature for refundable secdeps so they are treated like the auths and don't factor into the total. Once that's in place, the travel insurance would automatically take that into account.

Cleaning fees are a little more case by case, as some may not refund those on cancellations, or depending on timing, but at least it would be good to get the secdep factored out.

I do not use credit card hold as sec dep - instead I have a sec dep surcharge and I later refund ( i just feel safer having money in hand rather than a cc auth). But with that, when trip insurance is calculated, it is applied to the amount of sec dep as well.

Ideally I would think that trip insurance should not be applied to sec dep or the cleaning fee amount, as if guest does not show up, there is nothing to clean. I had a couple of cancellations with insurance on VRBO in the past, and how it works is you refund sec dep and cleaning fee, and the insurance takes care of the rest ( rent plus tax balance).
The reason I am asking is the amount due of trip insurance is overstated when sec dep and cleaning fee is figured in.

tried every which way - still comes out wrong.
I have 2 scenarios:

1. person inquires, I send "special offer" add-on for tax, in that case tax is included in the amount when they pay
2. person instant-books, in that case I have to send "alteration" to add the tax, and then there are 2 transactions - one for instant book, one for additional amount for tax.

When importing I have received several messages about rows skipped... maybe that is the issue. Sending the CSV and print screen.. See reservation for Saleh as a good example of 2 transcations. no matter what options I use to import it still seems to come out wrong

Looks like you did taxes included in Airbnb fee, which subtracts the tax % you have set up from the total payout to get the rent. That's for folks who quote inclusive rates and then back out the taxes.

Try using the taxes added to Airbnb fee mode, which takes the Airbnb amount and tacks tax on top -- which calculates the tax added in the additional resolution request.

The host fee isn't factored into the charges/rent/tax calcs at all, but tracked separately as a listing site fee.

Is the host fee subtracted from rent?

Ex:

$401.67 x 3 nights $1205.00
Airbnb Service Fee ($60.25)
Total Payout $1144.75

I see in OR:
Rent Airbnb rent 1,015.75 $1,015.75
Tax TN Sales / Sevier County Lodging Tax 12.75% $129.00
Total: $1,144.75

Listing site fee: $60.25

Is that expected? Tx

We just pushed out an update that should handle the multiple reservation rows and non USD currency and date formats.

Give it a whirl and let me know how it works now.

Thank you, it took multiple people flagging and reporting to CL to get it gone

Don't you hate that.

BTW - the listing is gone

Got my photos and description lifted from VRBO and posted on CL by " Butler Stanley" posing as property manager.
Please help flag listing as fraud : https://knoxville.craigslist.org/vac/6310275564.html

Yes mine is super strict 60 so I get paid at 60 days before arrival mark (or as soon as they pay, if check in is in less than 60 days) , not after check in.

Yep, I got it. Still putting that together with Glenn's to get all the different variations researched.

Seems like Airbnb exports one thing if you have the 30 days before arrival payment and a different format if it is day after arrival payment.

Did you ever receive my excel?

Is it possible to receive a text notification from OwnerRez when someone inquires about my property? Right now I'm only receiving an email.

Just sent