I am trying to create a trigger that goes out to my same-day reservation guests, so that they are aware their pre-stay email will come to them shortly. It looks as follows:
Hi {CFIRST},
Thank you for booking {PDISPNAME} for this evening! You will receive a pre-stay message shortly with check-in information. If you are reserving after 4:00 pm, please call our Guest Services team at {MYPHONE} to receive immediate access information while you wait for further instruction.
We look forward to hosting you!
-{MYFIRST}
(and my company info, of course.)
Can anyone help me create a trigger so that this template only goes out to same-day bookings, immediately upon confirmation?
I see the condition "Arrival Days from now" and can try to input 0, but not sure if that is considered today's date (the date I am creating the trigger), or if that is 0 days from arrival (i.e. same-day.)
Any suggestions?
-Brooke
Hi Brooke- you're on the right track with setting the condition.
When configuring the trigger, you'll want to add the condition 'Arrival Days from Now' and set it equal to 0. This should make it so it's only sent to same-day bookings. More on triggers here: Triggers Setup & Configuration