Security Deposit Reauthorization Failed

Hi, for one of my reservations it is showing a security deposit reauthorization fail for a guest. I can't figure out how to get this situation resolved and notify them of this issue. Can you help me with this?

Hi Jessica,

Generally, if a renewal fails OwnerRez will attempt the next day, we have a small blurb on this here: https://www.ownerrez.com/support/articles/security-deposit-holds#hold-lengths

However if you'd like to discuss this more in-depth, then I'd recommend reaching out to our helpdesk via help@ownerrez.com so we can look at the situation more closely. If you do decide to reach out would you be able to provide the Booking ORB of the booking in question in your email?

~Caleb