Anybody have any idea how I managed to get both a check-out and a check-in on Thanksgiving day in violation of my rule set? I'm in deep doodoo now
I'd check your spot rates. Do you use dynamic pricing? If so, PriceLabs has many customizations that can result in them syncing arrival/departure rules.
Settings> Rates> hover over the date and see what the pop up shows as a source. If it says "custom rule" then that is spot rates, usually dynamic pricing.
Ugh that is exactly what happened. There's a spot rate for those dates leading into Thanksgiving. That sucks. But thank you for the quick and accurate answer!
Spot rates are the ultimate arbiter of rates/arrival/departure/minimums. Any time you have a question, look there. The pop-up tells you the source.
I know, personally, very well how tricky it is with PriceLabs and customizations, ick!