Pet surcharges getting fed into a property that doesnt allow pets - error

Kunal M
Dec 28, 2024 9:47 AM
Joined Apr, 2024 1 post

Hello, I am trying to add a new property where pets wont be allowed. But my other property has pets allowed. 

Now I am getting an error: Your pet fee surcharge is being applied to a Property where pets are forbidden. Either increase the property Max Pet value, or set the listing criteria to exclude Airbnb

I cannot find where to go and fix this. Surcharges section under pricing doesnt give an option to select which properties this surchage is applicable to. Can you help. 

 

Thanks.

Bri
Dec 30, 2024 11:06 AM
OR Team Member Joined Mar, 2022 131 posts

Hi Kunal,

Every Surcharge has property specific conditions that can be applied. You'd need to tell that Pet Fee Surcharge not to apply to a specific property in order to clear that error.

It looks like you've already gotten it sorted, but if you have further questions, please don't hesitate to reach out to us at help@ownerrez.com!