I have my minimum night stay set up at 3 nights, but someone was able to book a last minute booking for two nights on Air bnb. I assume somehow the minimum night stay changes as it gets closer to the dates so that it has a better chance of not being vacant. Is this correct? I don't remember setting this up, but if someone knows if and what I did I would love some assistance. Thanks.
Hey, James!
No, the system would not interfere with your minimum night requirements like that. There could be a number of things that contributed to that booking being allowed. The most common would be Spot Rates.
Rates and minimum night requirements follow a hierarchical system. The rates and rules that take precedence over everything else are your Spot Rates. Changes made directly to the Rate Calendar, listing rate imports, or dynamic pricing syncs (if your dynamic pricing is configured to send minimum night requirements along with rates), populate your Spot Rates.
If no Spot Rates exist, then the system defaults to Seasonal rules.
If no Seasonal rules exist, then the system defaults to the Property level rules.
What may have happened here is that you have Spot Rates in place that are allowing for a two night minimum. If you're using dynamic pricing, such as PriceLabs, you'll want to check there to see if you have two night minimums syncing over to OwnerRez. If your dynamic pricing is not configured to send over minimum night requirements, you may have imported rates from the channels with a two night requirement, or you may have made changes directly on the Rate Calendar, and those changes have not been overwritten since.
More info on Spot Rates / Rate Calendar can be found here:
https://www.ownerrez.com/support/articles/rates-calendar
If this does not answer your question, do write in to the helpdesk at help@ownerrez.com!