Leaving Hostaway because of their booking fee?

Incidental Charges

Jhem B
Aug 6, 2024 3:49 PM
Joined Sep, 2023 3 posts

I am not sure if this has been discussed or answered before. 

Does OR have like an incidental charges? Or Is it just the security deposit. We want to know what other hosts do if the amount of damage and extra cleaning exceeds the security deposit hold. Do you charge the guest on their card on file or do you wait for them to process the payment? I am afraid they will just ignore the message and won't pay for the remaining balance after the SD has been deducted. 

Caleb M
Aug 8, 2024 12:55 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Jhem,

You could ensure that your Rental Agreement has a section that discusses costs beyond what would be covered by the security deposit. For instance if the RA says you hold them responsible for all of those charges then as long as it was signed, you could charge the card for the excess.

 

OwnerRez itself generally doesn't feature anything akin to incidentals, we have security deposits and damage protection, and then a custom surcharge system to create charges as you need