I've just sent the following to Support but I wondered if anyone else had come across it. If anyone has any ideas or experience of this I'd be grateful for the info.
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This morning, I thought I had a no show from Booking.com but when I looked in the booking.com extranet the booking wasn’t there anymore. It is still showing in Ownerrez.
Upon digging deeper, I have found that a date change request on booking.com was confirmed for this booking. The owner doesn’t believe it was him and checking the policies in booking.com automatic changes are turned off.
The new dates clash with an existing booking so now I must organize a cancellation.
I have looked in the support lists for Booking.com known issues and this date change issue doesn’t seem to be in there.
The issue as I see it currently (possibly not an OR issue)
1. Booking.com has allowed a date change to an already occupied date.
2. The original booking is still in the Ownerrez calendar.
3. The new booking date isn’t (possibly due to it already being booked).
I thought you should know for your support documents. Also if there is something I have missed can you let me know. Finally is there a way to track this to find out if it was an automatic change in Booking.com or did the owner agree to it?
