Airbnb Cancellation policy

Jennifer W
Dec 28, 2024 8:38 AM
Joined Oct, 2019 61 posts

So if we have a different cancellation policy for all other listing sites but Firm on Airbnb....
In our legal agreements if we choose BCANPOLICY the booking cancellation policy will it pick the Airbnb firm policy for airbnb bookings? 

Bri
Dec 30, 2024 4:55 PM
OR Team Member Joined Mar, 2022 128 posts

Hey Jennifer!

BCANPOL is a booking-specific field code. This means that it should only ever pull in the Cancellation Policy that applied to that particular booking.

This is to say, yes, if your Airbnb guests are booking under the Firm policy that is active at the time they make their reservation, that is the policy that will be displayed when that field code is used.

If you're noticing any inconsistency or have any bookings using this field code that you had questions about, please write to us at help@ownerrez.com so that we can take a closer look. We can often provide screenshots and links that provide more detail, but contain some account specific information that we don't share here in the public forums.

Jennifer W
Dec 31, 2024 6:58 AM
Joined Oct, 2019 61 posts

That's perfect, thank you