By Cindy S., Homeowner, 2 properties – written on Capterra
Once I got on the connect team and connected with one of their members by the name of Layla, who was absolutely amazing she was patient she was kind she was understanding she listened. She outlined our calls, followed up on things went over things if I had questions concerns. She is an amazing person and I truly enjoyed our one on one’s and learned SO MUCH! I appreciate OwnerRez and the way that they go with their web meetings. I belong to numerous Facebook groups that support OwnerRez. I find that they have numerous resources that are invaluable to me as I go through the process of learning more and more about the software that manages my business. I feel confident now because of Layla’s help and everyone there at OwnerRez helping go over the things that need to be set correctly in the software. I feel like I am set up for success. I look forward to many bookings on my website!
Reasons for Choosing OwnerRez: American owned American ran I love their software and felt like that they had a lot to offer for my needs I’m bringing a calendars together on the different channels to offering me a website. They covered all my bases and they hire amazing people. Layla is amazing.
I chose OwnerRez my number one reason was that it was an American based company and I was speaking to Americans everything after that was gravy
So far, I don’t have a least that I like about OwnerRez. I have nothing but good things to say at this point in time I truly believe this is a amazing company that would help many people that are trying to do short term rentals especially if you have several.
By Lisa T., Property Manager, 22 properties – written on Capterra
Five star! We love OwnerRez - fairly intuitive and responsive support.
Reasons for Switching to OwnerRez: LiveRez was the worst experience ever. Their specialty modules like trust accounting and integration with housekeeping/maintenance billing would never work - their tech people just gave up trying.
Once you get a feel and understanding for how OwnerRez is set up (the different pieces) I find it very intuitive and easy to use. Easy to make adjustments and customize surcharges/discounts for each home. Integrates well with other critical software systems.
Owner statement formats and accounting - not very robust. Plenty of work arounds available.
By Aliona M., Homeowner, 1 property – written on Capterra
Amazing, would highly recommended.10+ star if possible
OwnerRez is the best option I could choose to manage my vacation rental! I love all the videos and resources they provide. Kudos to the OwnerRez staff for their professionalism and knowledge during the 1 h complimentary call, and for all the resources and explanations they sent to me afterward.
Nothing to think of right now. Everything is great so far
I had low expectations when I first started the free trial of this company service for my 3 year old Airbnb rental business. Everything felt a bit intimidating to start with. But boy once I got assigned by the onboarding team I was blown away by their reps' efficiency in email responses and especially the complimentary training by Adrielle. She is so sharp, competent and knows the products in and out. I attended their free webinars, watched and read so many training tutorials Adrielle sent me. Everything was so well documented and it completely boosted my confidence that I can do this thing. The one thing drew me to try this product is the direct booking website, since I am really struggling with my Airbnb bookings and I am trying to cut cost and be more competitive in pricing by eliminating the Airbnb platform fees. Adrielle walked me through on how to set up the website and she even sent me a customized tutorial video after I sent them an email with more questions. I tell you this company works like a well oiled machine. What surprised me and also impressed me is that they have some very experienced property managers on the team who are not your typical young tech guys but older ladies who know a lot about the hospitality industry and are so tech savvy. I can't tell you how pleased I am with everything they do. I even looked up if they are publicly traded company, as I am prepared to buy their stocks if they are. That's how impressed I am by this company and its employees. I highly recommend them to anyone who has a rental business. They will help you to succeed. No doubt!
Exceptional Customer Service, Outstanding Onboarding Training, Competent and Very Professional Employees very pleasant to Work with, the best company I've dealt with in a LONG TIME. I am beyond happy with their product and service.
I have not noticed any cons so far. To me the monthly cost is well worth it if I can get even just one booking out of the service.
By Kathy M., 1 property – written on Capterra
So glad I chose OwnerRez, I cannot imagine there being a better soft ware and support staff and pricing is very reasonable.
The customer support is awesome, my questions are always answered quickly and with very knowledgeable support staff.
Some of the language is a bit technical.