By Allyson A., Property Manager, 10 properties – written on Capterra
Amazing
Customer service, integration with OTAs, automation
Owner statements not detailed enough for me to send out
By Nick V., Homeowner, 5 properties – written on Capterra
Fabulous top to bottom
Automation, time savings, website, channel management
Lots of in/outs to set up so it takes some time to learn
By Carol G., Homeowner, 3 properties – written on Capterra
Excellent. The customer service is exceptional. Most of my emails are answered within a few hours and are very helpful. Unlike other platforms, I feel that the support team really knows how to help. I'm not being asked to repeat my question over and over or being redirected to another department.
Once I figured out how to use ownerrez, it is amazing. I love the ability to send rental agreements and collect security deposits as well as sign up for additional services like rental guardian
It's a steep learning curve. I think setting up templates and triggers can be quite difficult and not intuitive, especially having to set up ones for Airbnb and non-Airbnb.
By Jake I., Homeowner, 3 properties – written on Capterra
So far I am very pleased with the software and the support team!
Easy to set up integrations with AirBnB, VRBO, and other channels, as well as other software which focus on pricing and other aspects of the short term rental business. Automating communications with guests is very helpful and saves a lot of time.
Takes time to develop an efficient plan to take advantage of various capabilities. suggest start with your listing... can either connect to existing one or create one in OwnerRez and the push to AirBnB, VRBO, and others.
By Kelli K., Homeowner, 1 property – written on Capterra
We were using a rather expensive and more complicated property management software, so it has been great discovering this company. We have had a great experience with OwnerRez and are very impressed overall!
I especially love the support team! They were quick to respond to my emails, and always very helpful. I'm also very impressed with the integration features.
As for the initial setup, I'd like to be able to transfer some information manually, rather than always using a spreadsheet. But once I got the hang of Excel, it became easier.