By Michelle B., Homeowner, 13 properties – written on Capterra
As with any setup, it's quite a process but very worth it. If you have the time and the patience definitely use Ownerrez. If you like to be hands on and not under the control of a software company, this is it. My overall experience has been good.
This software really helped to streamline my rentals. Now the calendars synch quickly after a reservation has been made. It's nice to add additional photos or other listing changes and both Airbnb and VRBO are changed.
Not having phone support. Although [SENSITIVE CONTENT] usually responds quickly, it can be difficult conveying an issue.
By Leonardo D., Property Manager, 30 properties – written on Capterra
Best for the price
Price, easy to use, API, guest messages including email and sms, customer service, constant platform updates and improvements.
Poor owner portal and just major API channels connect
By Jon S., Property Manager, 12 properties – written on Capterra
The support is worth the product price alone. Any issues that I have experienced using this system have been few but the support staff is literally just an email away. No waiting on hold for hours to get somebody who doesn't care and works in a call center. These are real people who work with the software everyday.
It's pretty easy to set up and very intuitive. I didn't know anything about Property Management going into this but the OwnerRez Software makes everything so easy.
The reporting/statement system isn't very robust but it gets the job done.
By Trevor E., Homeowner, 1 property – written on Capterra
Great Management Software
Cross integration of channels to manage everything from one site has been a game changer for our rental.
Somewhat of a steep learning curve to start using. I paid for the proconnect service for a step by step help to set up my account. As some one who is tight on free time this was well worth the money.
By Richard C., Homeowner, 4 properties – written on Capterra
Although we are a very small business, we always receive prompt and courteous responses to our support questions. Setup and maintenance are easy to master. Integration with our credit card payments was very easy to implement.
All the information we need in one place and the ability to save time in most day to day vacation rental activities.
Doesn't integrate in to the same extent with all OTA's However, not really the fault of the software itself, more an issue with the API's of the OTA's