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We've deactivated the connection on the OR side. It'll show as Pending Activation - and it can just sit there forever, it won't hurt anything and it isn't doing anything. Sorry you had those proble…
(Posted Nov 6, 2019 3:16 PM)
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Nov 6, 2019 3:16 PM |
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If you are using Channel Bridge to push rates, it's all or nothing. There isn't a way to selectively push rates. Given that, your suggested approach is the best one - import spots, update your min …
(Posted Nov 4, 2019 1:40 PM)
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Nov 4, 2019 1:40 PM |
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It looks to me like you've already done it... I'm looking at your Settings > Payment Methods display, and it shows two Stripe entries, each of which is attached to a different property. You do that …
(Posted Nov 1, 2019 6:37 PM)
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Nov 1, 2019 6:37 PM |
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If you're talking about a website template - the website has already applied it. It just doesn't look that great because you're missing a few things yet.
- Finish adding the data for your properti…
(Posted Nov 1, 2019 6:35 PM)
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Nov 1, 2019 6:35 PM |
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You have to make a new Payment Processor entry for each separate Stripe account. Then you can apply each one to a different property. There's no limit on the number of different payment processor a…
(Posted Nov 1, 2019 11:18 AM)
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Nov 1, 2019 11:18 AM |
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If you're good with HTML and CSS, you could probably rig something up along those lines. You'd go to Settings > Theming > pick your theme > Change the Header of your Emails > click the Edit HTML Sou…
(Posted Oct 31, 2019 3:13 PM)
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Oct 31, 2019 3:13 PM |
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We liked how our current ARDI product worked too. We're trying hard to replace it with something as similar as possible to what we've all come to appreciate. It looks like there will be some differ…
(Posted Oct 30, 2019 6:20 PM)
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Oct 30, 2019 6:20 PM |
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We hear ya, really we do... We're trying to ramp up our support, and we'd like to make it possible for you to pay for personal training and setup assistance beyond what our Concierge service offers. …
(Posted Oct 30, 2019 6:18 PM)
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Oct 30, 2019 6:18 PM |
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Great news!
For anyone else reading this who is having problems with your emails going into SPAM folders - look into Verified Email:
https://www.ownerrez.com/support/articles/email-from-reply-to-ve…
(Posted Oct 28, 2019 9:50 AM)
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Oct 28, 2019 9:50 AM |
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We're opening a ticket for you about this issue.
(Posted Oct 28, 2019 9:42 AM)
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Oct 28, 2019 9:42 AM |
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Let's keep an eye on it for a couple of days. If you don't have any more problems, I think it'll be safe to conclude that the problem was that your emails were going into SPAM bins, and the Verified…
(Posted Oct 25, 2019 11:55 AM)
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Oct 25, 2019 11:55 AM |
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This is a bit of stretch, but I notice you aren't using our Verified Sender program. That can make it less likely your messages would be tagged as spam. It would explain why some of your message ar…
(Posted Oct 25, 2019 7:56 AM)
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Oct 25, 2019 7:56 AM |
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Not sure what you're looking for here. Are you referring to the invoices we issue for your OwnerRez subscription? If so, we have an Export button at the upper right of the Invoices list table that …
(Posted Oct 23, 2019 2:29 PM)
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Oct 23, 2019 2:29 PM |
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Here's our Support Doc for TripAdvisor API connections that should walk you through the process:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-tripadvisor-setup-conne…
(Posted Oct 23, 2019 10:58 AM)
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Oct 23, 2019 10:58 AM |
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Do you mean, to cancel a booking?
https://www.ownerrez.com/support/articles/cancelling-a-booking
(Posted Oct 22, 2019 12:09 PM)
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Oct 22, 2019 12:09 PM |
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You can have more than one discount code. Remember that guests can only use one, and discounts of different types don't stack.
(Posted Oct 22, 2019 12:07 PM)
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Oct 22, 2019 12:07 PM |
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Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Oct 22, 2019 11:54 AM)
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Oct 22, 2019 11:54 AM |
General Help and Questions » Code Discount
Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Oct 22, 2019 11:54 AM)
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Oct 22, 2019 11:54 AM |
General Help and Questions » Discount codes
Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
(Posted Oct 22, 2019 11:54 AM)
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Oct 22, 2019 11:54 AM |
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Well it shouldn't have crashed, for sure. I'm sending this over to the engineers for investigation. Thanks!
(Posted Oct 22, 2019 8:44 AM)
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Oct 22, 2019 8:44 AM |
