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I believe you can do 0 days before booking has arrived, which would be on the day of arrival.
Platform messaging for Airbnb has been working for awhile now - templates and triggers will be available…
(Posted Sep 9, 2020 4:58 PM)
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Sep 9, 2020 4:58 PM |
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Yes, this type of functionality is planned for the future, particularly involving the new tags.
(Posted Sep 9, 2020 4:56 PM)
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Sep 9, 2020 4:56 PM |
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Yes, you can:
https://www.ownerrez.com/support/articles/hosted-transitioning#redirecting-domains
(Posted Sep 4, 2020 11:45 AM)
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Sep 4, 2020 11:45 AM |
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Normally, it is not possible to get the travel insurance price refunded, though it never hurts to ask. The guest will need to reach out to the insurance company to ask for the refund.
While it is p…
(Posted Aug 27, 2020 6:12 PM)
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Aug 27, 2020 6:12 PM |
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Yes, this feature has been commonly requested, but is quite complex. We do intend to add it at some point in the future, but it is uncertain as to exactly when.
(Posted Aug 27, 2020 6:10 PM)
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Aug 27, 2020 6:10 PM |
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That depends.
- If you reply using the Airbnb message system, then those messages will show up both in OwnerRez and in Airbnb.
- Emails sent from OwnerRez do not show up in the channel inboxes, a…
(Posted Aug 24, 2020 8:51 AM)
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Aug 24, 2020 8:51 AM |
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Hi Boyd,
This is normal - OwnerRez does not currently have a connection to the VRBO messaging system, just Airbnb. You need to continue to use VRBO tools to deal with their internal messages.
(Posted Aug 24, 2020 8:13 AM)
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Aug 24, 2020 8:13 AM |
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Here's how to do that:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#newproperty
https://www.ownerrez.com/support/articles/channel-man…
(Posted Aug 22, 2020 12:35 PM)
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Aug 22, 2020 12:35 PM |
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You can use the Search button in the main Support Docs area - it searches the forums too.
If you look on your Houfy control panel in your list of properties, the listing number is shown prominently …
(Posted Aug 6, 2020 7:34 PM)
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Aug 6, 2020 7:34 PM |
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Can you write in to the Helpdesk with the ORB number of the booking, so we can take a look?
(Posted Aug 6, 2020 7:31 PM)
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Aug 6, 2020 7:31 PM |
General Help and Questions » Homeway API
Nope - we use a different system, so this won't affect OwnerRez users at all.
(Posted Aug 6, 2020 7:30 PM)
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Aug 6, 2020 7:30 PM |
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Unfortunately, Airbnb has turned off the automatic email addresses that they used to provide for reaching guests.
Fortunately, you can turn that feature back on again in your Airbnb control panel. Y…
(Posted Aug 6, 2020 1:29 PM)
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Aug 6, 2020 1:29 PM |
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Usually, this is because the graphic file you used has a blank white border surrounding the visible graphic part. Try and crop the image as close as possible to the graphic part, and then use that -…
(Posted Aug 5, 2020 11:28 AM)
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Aug 5, 2020 11:28 AM |
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Guests *can* write reviews on OwnerRez. Go to their Booking and look for the Reviews tab - there's a button to send them a request to fill out a review. Those will be stored in the OwnerRez databas…
(Posted Aug 5, 2020 11:24 AM)
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Aug 5, 2020 11:24 AM |
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Well, don't worry about Airbnb getting rid of the proxy email - you can turn that back on again in your Airbnb control panel. You can opt back in to getting the proxy email if you use a hidden settin…
(Posted Jul 27, 2020 12:01 PM)
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Jul 27, 2020 12:01 PM |
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Hi Scott,
That's not a web location, that's a property number. You'd want to use the domain name that you have set up for your Hosted Website, which is:
https://www.pinevillasofhayward.com/
(Posted Jul 27, 2020 9:25 AM)
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Jul 27, 2020 9:25 AM |
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That's right - with a VRBO API booking, the charges work just like a direct booking. You can go in and change them however you please, and then collect the money under the Transactions tab.
If you …
(Posted Jul 25, 2020 10:03 AM)
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Jul 25, 2020 10:03 AM |
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Sure - you can set up multiple connections to different Airbnb accounts from one OwnerRez account.
(Posted Jul 21, 2020 8:07 PM)
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Jul 21, 2020 8:07 PM |
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We are not lawyers!!! But, generally speaking, a business is usually considered to be within its rights to contact its existing and previous clients.
A vacation rental property is obviously a busin…
(Posted Jul 21, 2020 11:53 AM)
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Jul 21, 2020 11:53 AM |
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Yes, this is a known feature request. It's somewhat complicated to do though, so we don't have an ETA for it at this time.
(Posted Jul 21, 2020 11:50 AM)
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Jul 21, 2020 11:50 AM |
