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Currently, OwnerRez associates all reviews with a specific booking. Of course they are also associated with a property, since a booking is in a property, but there isn't any way to just write a revi…
(Posted Nov 18, 2020 12:44 PM)
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Nov 18, 2020 12:44 PM |
General Help and Questions » custom field
You might use this for recording data relevant to a property or booking that you got some other way - for instance, the door lock code of a manual lock on the property, so it can be included in email…
(Posted Nov 16, 2020 2:12 PM)
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Nov 16, 2020 2:12 PM |
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Currently, if a guest enters a discount code on your website, that discount is applied, but any other discounts the booking might also qualify for are ignored.
This may not always be what you want -…
(Posted Nov 12, 2020 11:50 AM)
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Nov 12, 2020 11:50 AM |
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[quote=fred s]All of these 3rd party vacation rental conglomerates...VRBO, AirBnb, etc. have nothing but a financial incentive for how they do business. Instead of charging properties / property man…
(Posted Nov 12, 2020 11:09 AM)
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Nov 12, 2020 11:09 AM |
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Yes, that makes sense. The trouble is that VRBO doesn't currently support that, so we can't "just do it" the way we could the other. We're talking with them about increased flexibility, so that mig…
(Posted Nov 11, 2020 6:44 PM)
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Nov 11, 2020 6:44 PM |
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Right now, our new Custom Cancellation Policy allows you to set up your own custom policy for when guests get refunds and how much. You can also choose to use your custom policy for VRBO guests, if …
(Posted Nov 11, 2020 4:38 PM)
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Nov 11, 2020 4:38 PM |
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Credit card payment processors always charge you a percentage of each transaction, but in most cases, OwnerRez doesn't know what that is. This can make reconciling your bank statements difficult - O…
(Posted Nov 11, 2020 12:44 PM)
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Nov 11, 2020 12:44 PM |
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Yes, PriceLabs will override whatever is in OwnerRez. So you should control both your rates and your min nights there.
(Posted Nov 6, 2020 9:45 AM)
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Nov 6, 2020 9:45 AM |
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The simplest way to come close to what you want, is by using our Rate Calendar and Spot Rates:
https://www.ownerrez.com/support/articles/rates-using-the-rate-calendar-video
https://www.ownerrez…
(Posted Nov 6, 2020 8:07 AM)
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Nov 6, 2020 8:07 AM |
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We're working on adding videos pretty aggressively. You can see the whole list of them here:
https://www.ownerrez.com/support/videos
What videos would you like to see?
(Posted Nov 4, 2020 12:24 PM)
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Nov 4, 2020 12:24 PM |
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This can be done using Add-On Services:
https://www.ownerrez.com/support/articles/add-on-services
(Posted Nov 3, 2020 11:59 AM)
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Nov 3, 2020 11:59 AM |
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That's doable using our Add-On Services:
https://www.ownerrez.com/support/articles/add-on-services
(Posted Nov 3, 2020 11:59 AM)
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Nov 3, 2020 11:59 AM |
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It doesn't make any difference - guests use the same OwnerRez system for signing agreements, regardless of how you get them.
(Posted Nov 3, 2020 9:24 AM)
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Nov 3, 2020 9:24 AM |
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There's a workaround that has been covered pretty extensively in the Facebook group "Unofficial Ownerrez Support Group." Basically, you have to go in and set up Custom Field Definitions. Those fields…
(Posted Nov 3, 2020 8:52 AM)
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Nov 3, 2020 8:52 AM |
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You'd probably want to do that with our new Tags feature - you'd create a tag that you manually add to a booking once the guest has done whatever it is that you want them to do, and then set having t…
(Posted Nov 2, 2020 1:04 PM)
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Nov 2, 2020 1:04 PM |
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Nope - we still plan to overhaul the rental agreements in the future, but don't have an ETA yet.
(Posted Nov 2, 2020 11:55 AM)
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Nov 2, 2020 11:55 AM |
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You mean a signed Rental Agreement? There's a criteria in the Trigger you can use, so a given email won't be sent out if they haven't.
(Posted Nov 2, 2020 8:28 AM)
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Nov 2, 2020 8:28 AM |
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This feature is available - triggers now allow you to set a specific time of day, not just the day itself.
(Posted Oct 31, 2020 3:19 PM)
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Oct 31, 2020 3:19 PM |
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There's no simple way, but it can be done by creating a special Season covering just Thanksgiving Day, and then using the checkin/checkout checkboxes in that Season to de-select Thursday to prevent c…
(Posted Oct 31, 2020 11:47 AM)
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Oct 31, 2020 11:47 AM |
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The different APIs work differently, so some of them can have sync timing controlled more directly than others. Airbnb will usually sync right away, but VRBO has to wait until their server polls us,…
(Posted Oct 30, 2020 12:54 PM)
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Oct 30, 2020 12:54 PM |
