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Well, you can assign different cancellation policies to different properties, so, I suppose you could set up the property twice in OwnerRez with different cancellation policies for each; the summer b…
(Posted Feb 7, 2023 3:14 PM)
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Feb 7, 2023 3:14 PM |
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Yes, in fact I saw traffic between our devs and Google's earlier today. So this is actively in development, as promised.
(Posted Feb 7, 2023 1:50 PM)
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Feb 7, 2023 1:50 PM |
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This is controllable overall in your Culture area:
https://app.ownerrez.com/settings/culture
And, can be overridden in the Settings for each individual Widget.
(Posted Feb 7, 2023 1:47 PM)
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Feb 7, 2023 1:47 PM |
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At present, Autoresponders simply don't work with Airbnb internal messaging, at all.
They do work with email, and since the Airbnb proxy email is in fact an email address, you can indeed use Auto…
(Posted Feb 7, 2023 12:25 PM)
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Feb 7, 2023 12:25 PM |
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Owner Net = Owner Amount - Taxes (if paid by owner) - Damage Protection (if paid by owner)
Owner Revenue = Owner Amount + Commission - Non-Owner Charges (harges where the entire amount is kept by the…
(Posted Feb 7, 2023 11:40 AM)
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Feb 7, 2023 11:40 AM |
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In fact, yes it will mark the statement as sent - you're still triggering it from the Owner Statement area using the template for that Owner.
(Posted Feb 7, 2023 10:51 AM)
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Feb 7, 2023 10:51 AM |
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This is a complicated bit of interaction, so what's actually happening is that OwnerRez is releasing more sophisticated functionality in this area. If you are not using any dynamic pricing systems, …
(Posted Feb 6, 2023 12:50 PM)
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Feb 6, 2023 12:50 PM |
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Not sure what you mean? I took a look at your website and the indicated properties are (not) appearing correctly.
(Posted Feb 3, 2023 10:21 PM)
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Feb 3, 2023 10:21 PM |
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No, I was referring to the other question... at present, no, there is still no specific way to resend emails.
(Posted Feb 3, 2023 1:53 PM)
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Feb 3, 2023 1:53 PM |
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Please write in to the Helpdesk with specific screenshots and URLs showing the difference, so we can investigate.
(Posted Feb 3, 2023 11:23 AM)
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Feb 3, 2023 11:23 AM |
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No, Vrbo doesn't have a partial option like Airbnb does - it's all or nothing.
The error message you are seeing is normal - it indicates that Vrbo hasn't set up their end of the API yet. This sh…
(Posted Feb 2, 2023 10:35 AM)
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Feb 2, 2023 10:35 AM |
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At present, the best solution would be to reply in Vrbo's own messaging system using their own tools. Once integration with Vrbo's internal messaging system is available, there will be more options,…
(Posted Feb 1, 2023 12:36 PM)
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Feb 1, 2023 12:36 PM |
General Help and Questions » VRBO
That depends on how exactly the booking was originally handled, but, full instructions are here:
https://www.ownerrez.com/support/articles/move-booking
(Posted Jan 30, 2023 9:17 PM)
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Jan 30, 2023 9:17 PM |
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Looks like you got that taken care of!
(Posted Jan 30, 2023 8:41 PM)
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Jan 30, 2023 8:41 PM |
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That's discussed at length in this support doc:
https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book
(Posted Jan 27, 2023 10:21 AM)
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Jan 27, 2023 10:21 AM |
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Please write in to the Helpdesk with the ORB booking number and your description of the problem, so we can investigate.
(Posted Jan 26, 2023 11:27 AM)
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Jan 26, 2023 11:27 AM |
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Unfortunately, as you correctly pointed out, this would be absolutely dependent on the Vrbo API to support - and they've told us they don't have any plans to add it. :-(
(Posted Jan 25, 2023 4:29 PM)
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Jan 25, 2023 4:29 PM |
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Yes, there's not a direct link to it from there. But this preview rates modal, is the same as Tools > Rate Checker in the main menu. And you can select any channel at the top.
The link under the …
(Posted Jan 24, 2023 11:00 AM)
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Jan 24, 2023 11:00 AM |
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This is not needed, because the booking cancellation field codes pull in whatever the appropriate cancellation policy is for the particular booking, whether that be from Airbnb, OwnerRez, Vrbo, Booki…
(Posted Jan 23, 2023 6:51 PM)
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Jan 23, 2023 6:51 PM |
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Yes, you do indeed need to have your property details in OwnerRez. While you can certainly set them up manually there, it's much faster and more efficient to import them using our tool for that purp…
(Posted Jan 23, 2023 3:57 PM)
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Jan 23, 2023 3:57 PM |
