Sarah H

Joined July 2019
109 posts
Topic

General Help and Questions » Modify a quote and discount close to arrival in VRBO after integration

I received an inquiry in VRBO but I don't see it in OwnerRez. If you have integration, how do you see initial contacts? I am trying to figure out how I can modify the quote and have the customer boo…

(Posted Nov 25, 2019 9:46 PM)

General Help and Questions » Email Marketing Processes

Are you using a 3rd party process to stay in touch with your customers via email? What is recommended? Will take tips and pointers here. I am not interested in emailing frequently, so I am not sure …

(Posted Oct 29, 2019 6:35 AM)

General Help and Questions » Create Holiday Rates

I see the holiday list. I see the settings for how to apply the holiday rate to each day on a weekend (If Friday - apply all weekend, if Monday apply all weekend). Where can I adjust the holiday rat…

(Posted Oct 22, 2019 7:13 AM)

General Help and Questions » Where is the best place to see rate/night

Is there a specific report to show just the rent? Other items are mainly pass through for us (not much margin in cleaning for example, and no margin for taxes). I want to see just the actual charged…

(Posted Oct 11, 2019 5:57 PM)

General Help and Questions » Remote lock subscription

OK - I am purchasing the WiFi locks... not sure if that is the same. I will update the experience. So far, getting in touch with help took a minute, but they were very helpful once on the line.

(Posted Oct 11, 2019 5:55 PM)

General Help and Questions » Trip Advisor Booking

Hoping to be up this next week with the Merchant account (using the OwnerRez recommendation). Is it possible to be shown as the merchant of record? Is it beneficial to be shown as the merchant of re…

(Posted Oct 11, 2019 5:53 PM)

General Help and Questions » Trip Advisor Booking

We have the 5 properties... I am assuming I need a merchant account to do the API Integration?

(Posted Oct 11, 2019 5:14 PM)

General Help and Questions » Trip Advisor Booking

Have you had success with Trip Advisor bookings? Can the details be imported into OwnerRez? I don't see an option to download bookings in the Channel Bridge, but I do have bookings.

(Posted Oct 10, 2019 9:37 PM)

General Help and Questions » Remote lock subscription

Well heck, I just order these Remote Locks. What was the issue you had? I bought one, tested it at home for a while (not the API, just the regular functionality of assigning and deleting codes manua…

(Posted Oct 10, 2019 9:35 PM)

General Help and Questions » How does the pricing between Stripe and Lynbrook compare?

Wanted to follow up on this one, any update?

(Posted Oct 10, 2019 9:25 PM)

General Help and Questions » Evolve and my OR calendar stopped syncing - anyone else? Or just me?

Can I ask what Evolve does for your if you are on Owner Rez? Do you like Evolve (minus the calendar issue)?

(Posted Oct 10, 2019 9:13 PM)

General Help and Questions » Payments by Booking.com transaction fees...zero?

Have you had your first guests arrive/depart yet? Interested as well. How hard was it to set up on Booking.com?

(Posted Oct 10, 2019 9:04 PM)

General Help and Questions » Remote lock subscription

Is there a need for the remote lock subscription? What value does that offer if we just want the functionality of changing door code? https://www.remotelock.com/edgestate-pricing Any experience wit…

(Posted Aug 12, 2019 11:01 PM)

General Help and Questions » OwnerRez - Resort Cleaning App Interface Details

I have the app and I am need to get back to working on it. We added a few properties over the summer, and the initial thought was to get those up and going. Right now I am dealing with having two ove…

(Posted Aug 11, 2019 11:52 PM)

General Help and Questions » Why you should use PriceLabs (Wheelhouse, etc) and not ABB Smart Pricing

Have you set up the "rule sets" to indicate your high vs low season? I have just tried this today, eager to see what comes of it.

(Posted Aug 11, 2019 11:40 PM)

General Help and Questions » Booking.com, TripAdvisor, AirBnB, VRBO

Do I need to have my merchant account set up before doing integration with HA? This thread is AWESOME.

(Posted Aug 11, 2019 10:36 PM)

Feature Requests » Ribbon view at a specific date

I also like to see on my phone where I can see the end of a month and the beginning of the next - just a week or two at a time.

(Posted Jul 30, 2019 7:48 PM)

General Help and Questions » Commission on cleaning fees

Can I get commission to generate on both the rent and the cleaning fee? If a cleaning fee Collected is $175, I am looking to apply commission to that entire figure. $22.75 in this case is the co…

(Posted Jul 18, 2019 7:19 AM)

General Help and Questions » Airbnb sync issues

I didn't realize airbnb didn't provide an email. The triggers are sent to the '@airbnb' email then right? Is it recommended to request a real email address? Is that possible?

(Posted Jul 13, 2019 2:52 PM)

General Help and Questions » Is Schlage encode automation enabled

Wanted because it is available at home depot, but I will probably use ResorLock due to the integration.

(Posted Jul 13, 2019 1:06 PM)