|
Hi, Becky! You may also want to post in the Facebook group "Unofficial OwnerRez Support Group". You might get other owners to answer on FB who don't visit this Forum as frequently. To answer your …
(Posted Nov 24, 2019 8:18 PM)
|
Nov 24, 2019 8:18 PM |
|
1) With the new AirBnB API integration I have a "Channel Rules" question. Currently I do not allow an ABB guest to instant book. On the new OR page to "Edit Airbnb Channel" the 2nd field has to d…
(Posted Nov 24, 2019 3:51 PM)
|
Nov 24, 2019 3:51 PM |
|
Would be cool if we could use a photo or graphic as the background for our emails. Something that would be "behind" the text. Would be a bit more branding for each property/company. Or maybe the a…
(Posted Oct 31, 2019 2:52 PM)
|
Oct 31, 2019 2:52 PM |
|
Rich - this is not coverage for the renter. It covers the owner - which is good because you don't want to have to get a renter to admit they screwed up. How do you cover VRBO bookings now? The "Pr…
(Posted Oct 30, 2019 12:10 PM)
|
Oct 30, 2019 12:10 PM |
|
Hang in there! The learning curve is SO FRUSTRATING, but the long term results are great. I only have 1 property. I am on AirBnB and VRBO and have an OwnerRez website. Take it one step at a time.…
(Posted Oct 30, 2019 11:54 AM)
|
Oct 30, 2019 11:54 AM |
|
Found it! If you again look at "Settings", "branding and legal", then "form messages." I have disabled step #3 where they would sign the agreement. Beyond that, you can edit the header for each p…
(Posted Oct 28, 2019 6:26 PM)
|
Oct 28, 2019 6:26 PM |
|
Have you looked at "Settings" then "System Messages" then "Send Renter Agreement Form to Guest"? Not sure if this is what you're looking for, but you can turn that off so the automated message does …
(Posted Oct 28, 2019 6:10 PM)
|
Oct 28, 2019 6:10 PM |
|
Hahaaa! I'm OK with insane! But, it would be nice to have at least one field or criteria that was totally controlled by owners so we can do things like this.
(Posted Oct 21, 2019 3:05 PM)
|
Oct 21, 2019 3:05 PM |
|
There's probably a better way, but I have a similar situation and did a work-around as follows:
I write my email template for the special group of guests.
I do not permit pets, so my bookings will a…
(Posted Oct 21, 2019 2:35 PM)
|
Oct 21, 2019 2:35 PM |
|
Is that what other rental properties in your area are doing?
(Posted Oct 15, 2019 9:24 PM)
|
Oct 15, 2019 9:24 PM |
|
Totally understand - guests don't seem to get it. Either that or they don't have much wiggle room on their credit card. Ha!
I have switched to a security deposit "hold" to see how that works. I'v…
(Posted Oct 14, 2019 3:33 PM)
|
Oct 14, 2019 3:33 PM |
|
Perfect! I'm never quite sure where to look for stuff. Thank you.
(Posted Oct 10, 2019 5:08 PM)
|
Oct 10, 2019 5:08 PM |
|
I have 4 payment methods set up: credit card, paypal, venmo and check. I have a direct book guest who made their first payment by check. When I was reviewing the trigger emails that will go to her…
(Posted Oct 10, 2019 5:04 PM)
|
Oct 10, 2019 5:04 PM |
|
Trying to make it so my cleaning folks don't have to work day before, day of and sometimes day after a holiday. So that would include check-in and check-out.
Still learning the terms: When you say…
(Posted Oct 9, 2019 12:39 PM)
|
Oct 9, 2019 12:39 PM |
|
that last sentence should have been:
...what happens if guest on VRBO or ABB requests a booking beginning on April 14? Will the 5 night minimum kick in since their stay gets into April 15-17? (The…
(Posted Oct 9, 2019 11:28 AM)
|
Oct 9, 2019 11:28 AM |
|
Hi, Rich! Sorry to bother you. Do you know: When you push rates to VRBO and ABB what actually gets pushed? The rates, obviously, but what about minimum nights and allowable check-in and check-out…
(Posted Oct 8, 2019 11:22 PM)
|
Oct 8, 2019 11:22 PM |
|
Guess I should have added:
If you want the same info to go out automatically to all of (or a certain subset of) your guests, go to your triggers and set it up for that email template to be sent.
(Posted Oct 7, 2019 8:31 PM)
|
Oct 7, 2019 8:31 PM |
|
Hi, Tracy! I love sending files to guests. Write your info and save it as a pdf on your computer. Then go into OR and compose your template. When you get to the point in the email template which …
(Posted Oct 7, 2019 8:26 PM)
|
Oct 7, 2019 8:26 PM |
|
I was setting up a Season which requires bookings around the 4th of July to do a couple things - have a 4 night minimum and not check in or out on July 3rd, 4th or 5th. Looks like I can't set it and…
(Posted Oct 7, 2019 1:52 PM)
|
Oct 7, 2019 1:52 PM |
|
Honestly, these triggers that send out template emails are one of THE most helpful things. I probably have 6 or 7 different emails that go to guests with confirmed reservations. Plus I've been able…
(Posted Oct 7, 2019 1:32 PM)
|
Oct 7, 2019 1:32 PM |
