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Automated emails are just that--*emails.*
Emails sent to Airbnb guests from OwnerRez (either via the automated triggers or via the Email tab in a booking) will show up in the guests' email accounts,…
(Posted Aug 30, 2020 1:32 AM)
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Aug 30, 2020 1:32 AM |
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Since it seems this post got bumped recently, I might as well also post an updated list of potential vendors for ID verification:
https://safely.ai/guest-screening/
https://www.autohost.ai/guest-scr…
(Posted Aug 30, 2020 1:28 AM)
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Aug 30, 2020 1:28 AM |
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Little bitty feature request: one of my owners wants to see not just arrival/departure but also *nights.* I was really hoping this update would address her request. I know it's possible to calculate …
(Posted Aug 30, 2020 1:26 AM)
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Aug 30, 2020 1:26 AM |
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There is no way to increase the rate itself, but you can add a surcharge that applies only to bookings made through the [None] channel (e.g. direct bookings). I have a 9% "Booking Service Fee" (10% w…
(Posted Aug 30, 2020 1:15 AM)
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Aug 30, 2020 1:15 AM |
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I personally have not had a chargeback, but I've seen references in the Unofficial OR Support Group on Facebook (https://www.facebook.com/groups/702265430182289/) from other owners who have had charg…
(Posted Aug 21, 2020 12:50 PM)
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Aug 21, 2020 12:50 PM |
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I'm also a satisfied customer of Lynnbrook, although I've not had any situations that would really require anything special beyond set-up (no chargebacks--yet, anyway).
That said, I've heard good th…
(Posted Aug 21, 2020 12:48 PM)
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Aug 21, 2020 12:48 PM |
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I've recently read about third-party solutions that do this, but it would sure be nice to have in OR itself. Does the AB API support this, or are these other solutions using screen-scrapers?
Ideally…
(Posted Aug 21, 2020 12:45 PM)
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Aug 21, 2020 12:45 PM |
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I’m sure you already know I want to be in the early round of SMS testing, but just in case... ;)
(Posted Jul 23, 2020 12:27 PM)
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Jul 23, 2020 12:27 PM |
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No, I think it was just a coincidence that I got two bounces from Airbnb (for two separate guests) in a row. Other emails seem to have been going through and getting opened, so false alarm.
(Posted Jul 13, 2020 3:03 PM)
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Jul 13, 2020 3:03 PM |
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I add a 9% "Booking Service Fee." It's usually less than the ~12ish% that the OTAs charge. I would have made it 10%, but then it would have looked too obvious to the guest. ;) You add it as an automa…
(Posted Jul 13, 2020 3:38 AM)
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Jul 13, 2020 3:38 AM |
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I have it turned on but starting yesterday, it seems emails are now failing (I'm getting bounces, and my guests are telling me they haven't received the door code email). I need to do some testing to…
(Posted Jul 11, 2020 3:41 PM)
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Jul 11, 2020 3:41 PM |
General Help and Questions » OwnerRez App
With Airbnb channel messaging integration (and hopefully HomeAway--sorry, Vrbo--and others coming soon), I think the need for an app has increased greatly as I can foresee using OR in place of the na…
(Posted Jul 4, 2020 4:59 PM)
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Jul 4, 2020 4:59 PM |
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Yep—I’d love to see triggers for Airbnb messages. A lot of the stuff I email to the proxy now (checkout reminders and instructions, etc.) is better suited to the Airbnb message stream. Hope that’s co…
(Posted Jul 3, 2020 12:49 PM)
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Jul 3, 2020 12:49 PM |
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What’s the current status of integrating OR with Airbnb’s messaging system? Is this change accelerating those plans?
(Posted Jul 3, 2020 12:36 PM)
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Jul 3, 2020 12:36 PM |
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AFAIK, YouTube TV has the best interface. At least back when I was looking into things (year-and-a-half-ish ago), DirecTV Now (now rebranded AT&T TV NOW) had a better channel selection (and slightly …
(Posted Jun 10, 2020 5:01 PM)
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Jun 10, 2020 5:01 PM |
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Yes, that's true, but these are guests logging into their own Netflix accounts on my Smart TVs (and sometimes leaving them logged in when they leave, which I'm sure the following guests appreciate, L…
(Posted Jun 10, 2020 3:23 PM)
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Jun 10, 2020 3:23 PM |
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Ah, too bad the OR forum software doesn't support attachments--I took a screenshot. Hopefully this link works, though: https://imgur.com/a/X8IJi9o
Even if it is channel-managed, you should still be …
(Posted Jun 10, 2020 3:18 PM)
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Jun 10, 2020 3:18 PM |
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After integrating, the guest's contact info disappeared from the Vrbo dashboard, but it always shows up in the OR booking "Overview" and "Info" tabs.
I'm not 100% sure whether this is transmitted by…
(Posted Jun 10, 2020 3:11 PM)
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Jun 10, 2020 3:11 PM |
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I really don't see the value in those channel managers. I briefly looked into them when they had a vendor booth at a past HomeAway Partner Summit, because they talked about being able to list me on B…
(Posted Jun 10, 2020 3:03 PM)
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Jun 10, 2020 3:03 PM |
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I suspect my market is similar to @BlueMtnCabins'. Our market is pretty much 40% retirees, 40% families, and 20% other (some younger couples or younger/middle-aged groups of friends). So most of our …
(Posted Jun 10, 2020 1:54 PM)
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Jun 10, 2020 1:54 PM |
