Ella

Joined May 2014
139 posts
Topic

Blog » Guest reminder emails for payments and security deposits

It would be great if we could set up on our end WHEN the remainders are sent. For example, I don't want security deposit reminders sent 10, 5 and 1 day before it's due, to me that's too often. I woul…

(Posted May 29, 2016 5:17 AM)

General Help and Questions » I'm able to delete scheduled email from a booking emais page

Hi Michelle, good morning. Yes, it worked! Thank you, Ella

(Posted May 9, 2016 8:07 AM)

General Help and Questions » I'm able to delete scheduled email from a booking emais page

Hi Sam, could you please delete it on your end? Ella

(Posted May 8, 2016 11:23 AM)

General Help and Questions » I'm able to delete scheduled email from a booking emais page

Hi again, I have the same situation. I have a scheduled custom email with a reminder for security deposit payment. However, now that you offer such reminders in your system, it makes no sense for me …

(Posted May 5, 2016 8:05 PM)

General Help and Questions » Inquiries and the 'Big Three'

"We have a project for "hosted sites" that has been simmering on the back burner for awhile. When released, you'll be able to turn on and manage a personal website directly from inside OwnerRez." Ple…

(Posted May 5, 2016 12:43 PM)

General Help and Questions » Automatic emails/triggers additional settings

Hi there, I'm wondering if you are planning on implementing a bit more detailed settings for triggers. Emails are sent right before 4 a.m., after 3 a.m. eatern time with the current settings and don'…

(Posted Feb 20, 2016 9:52 AM)

General Help and Questions » Need to move a property for a booking back to its original

Great. Thank you so much for your quick response and help Michelle. :) Feel free to delete the topic if you want. Ella

(Posted Nov 18, 2015 3:10 PM)

General Help and Questions » Need to move a property for a booking back to its original

It worked now. :-) when I did click on the booking under the address of the client I saw "Crash, bang, @#$@!*%! (An error just occured.)"... haha... but after moving it back everything seems in orde…

(Posted Nov 18, 2015 3:05 PM)

General Help and Questions » Need to move a property for a booking back to its original

Basically the options to move the property that are available to me are only the existing one plus the others but not the original one. Not sure why...

(Posted Nov 18, 2015 2:54 PM)

General Help and Questions » Need to move a property for a booking back to its original

This is for booking ORB380461 which I moved to a different property a couple of days ago and I am unable to move it back to the bungalow. I appreciate your help. Thank you. Ella

(Posted Nov 18, 2015 2:53 PM)

General Help and Questions » Email notification when security deposit reauthorization fails

Thank you!

(Posted Jul 20, 2015 9:41 AM)

General Help and Questions » Email notification when security deposit reauthorization fails

Wonderful. Thank you!! :)

(Posted Jul 16, 2015 3:37 PM)

General Help and Questions » Email notification when security deposit reauthorization fails

Hi Michelle, I understand, I also feel that it's very important to receive such email notification and should be implemented ASAP. When can we expect this to be implemented? Ella

(Posted Jul 16, 2015 9:06 AM)

General Help and Questions » Email notification when security deposit reauthorization fails

FYI the error message while trying to release the security deposit was: An error occured while trying to release - The release request failed. Reason: The bank did not approve this request. Details:…

(Posted Jul 15, 2015 10:42 AM)

General Help and Questions » Email notification when security deposit reauthorization fails

Hello, Recently I had a booking (ORB355910 ) were even though the security deposit was successfully authorized, the automatic re-authorization after a few days failed. However, I was never notified …

(Posted Jul 15, 2015 10:38 AM)

General Help and Questions » multiple emails fields for Custom booking email templates

Thank you for replying. I'm looking forward to possible updates on this. :-) Ella

(Posted Jun 2, 2015 7:57 PM)

General Help and Questions » multiple emails fields for Custom booking email templates

Hi there! It would be very cool if one could setup the emails to be sent to more than one person. At this time as I understand that if I wanted an email to be sent I am limited to only one recipient?…

(Posted Jun 1, 2015 4:29 PM)

General Help and Questions » I'm able to delete scheduled email from a booking emais page

Thank you Michelle :)

(Posted Apr 14, 2015 1:15 PM)

General Help and Questions » I'm able to delete scheduled email from a booking emais page

Edit: sorry it should say "*unable* to delete" in the title, that was a typo... :/ By mistake I added an email with a security payment reminder to be sent to a wrong guest (booking ORB334212) I can't…

(Posted Apr 14, 2015 11:37 AM)

General Help and Questions » Collecting a hold on security deposit only

Hi Michelle, By mistake I added an email to be sent to a wrong guest, even though for the same dates (booking ORB334212) I can't delete or modify it, it shows as "Server error"

(Posted Apr 13, 2015 8:42 PM)