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Yep, we need to do better on that. The fundamental problem with that is the support content itself, not the search. Our support docs are very limited and only cover a small part of the system. Man…
(Posted Jan 16, 2019 9:00 AM)
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Jan 16, 2019 9:00 AM |
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Thanks for the suggestion. That kind of list of ones to end to doesn't exist yet, as you already know, but something like that would be good. The problem here is that create triggers can be sent at…
(Posted Jan 16, 2019 8:59 AM)
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Jan 16, 2019 8:59 AM |
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Hi Richard,
We can do that for you on this side. Do you want us to do that now or wait until the 2-3 month period is over and the property is fully online? I assume you want it online now so that …
(Posted Jan 16, 2019 8:56 AM)
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Jan 16, 2019 8:56 AM |
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Sure can! Just create a trigger and mark it go be sent "as soon as" the booking "is created". Now that will only happen if the booking is created with an email address of course, so if it's a chann…
(Posted Jan 14, 2019 9:46 PM)
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Jan 14, 2019 9:46 PM |
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Hi Christina,
It's not impossible to do - you can always change your Airbnb profile email address to one of our @inquiryspot email addresses - but we don't recommend doing that as it doesn't provide…
(Posted Jan 14, 2019 9:45 PM)
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Jan 14, 2019 9:45 PM |
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Hi Rich,
We've got you covered on that. First, our booking/guest exports can target (and remove) records that have fake/proxy email addresses. We also have a special report and export for mailing …
(Posted Jan 14, 2019 9:43 PM)
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Jan 14, 2019 9:43 PM |
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Rich, the content looks fine. The point is to convey as much information as you can to the guest, not win literary awards. Don't worry about the formatting.
(Posted Jan 12, 2019 9:39 PM)
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Jan 12, 2019 9:39 PM |
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There's a link on each booking (and quotes) where you can find all email sent for that booking. It's a shortcut over to the email list that filters just to that booking or quote. You can find it in…
(Posted Jan 9, 2019 11:12 AM)
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Jan 9, 2019 11:12 AM |
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Hi Tim,
You can see that on the hover card. Here's a pic of it on the ribbon view:
[img https://cdn.orez.io/w/images/9d110067204d4653a0524ff514c92e4d.png]
And on the calendar view:
[img https://cd…
(Posted Jan 9, 2019 8:47 AM)
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Jan 9, 2019 8:47 AM |
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Hi Tim,
To be clear, you still want the line items split apart internally, but you want the guest to SEE it as the same thing. If that's the case, we don't have out yet. That's the "condensed view…
(Posted Jan 8, 2019 5:35 PM)
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Jan 8, 2019 5:35 PM |
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We've discussed internally and we may end up moving those damage protection settings to the channel only. It makes more sense to have that there then on the iCal. You either want it on a channel's …
(Posted Jan 8, 2019 5:34 PM)
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Jan 8, 2019 5:34 PM |
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Hi Rich,
You can create an email template and trigger to email the cleaner with a nicely formatted message but only for one booking (using the booking field codes). There isn't a way to do a single…
(Posted Jan 8, 2019 5:32 PM)
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Jan 8, 2019 5:32 PM |
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New Years is a great time to look back on the year and plan for the next year. While reviewing our blog, I realized that we've added so much new functionality to OwnerRez, but hadn't always announc…
(Posted Jan 8, 2019 2:16 PM)
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Jan 8, 2019 2:16 PM |
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Yes, although there are users who have whined and fussed enough and gotten VRBO to put them in PM mode even with 2 or 3 properties. That's rare though, so don't count on it. For users with less tha…
(Posted Dec 27, 2018 11:41 AM)
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Dec 27, 2018 11:41 AM |
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It does not matter how you rent or the number of rentals you have. The only thing that matters is how the property is zoned. The VR company in question had 20-some properties as rentals, many of wh…
(Posted Dec 27, 2018 11:38 AM)
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Dec 27, 2018 11:38 AM |
General Help and Questions » ADA, WCAG 2.0
Someone else asked about this and I posted a message about this:
https://www.ownerrez.com/forums/general-help/new-website-scam
Summary: ADA, 508 and WCAG don't apply. Don't waste calories on it. …
(Posted Dec 27, 2018 11:15 AM)
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Dec 27, 2018 11:15 AM |
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Only if we have an API/partner integration with the channel - and we do for several. Our API integration for VRBO is coming out soon. We have a pilot group of users in place that we're starting testi…
(Posted Dec 27, 2018 11:09 AM)
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Dec 27, 2018 11:09 AM |
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We saw that story here as well. The correct answer here - ignore it. The author of that article says the exact opposite, but he's wrong. Wringing your hands and paying attorneys is an utter waste …
(Posted Dec 27, 2018 11:06 AM)
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Dec 27, 2018 11:06 AM |
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Hi everyone, 👋
In a large update, just pushed out this morning, we added the ability to do more widget things. You can now:
- make property links open in new tabs
- target the legend for CSS (eg.…
(Posted Dec 19, 2018 11:37 AM)
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Dec 19, 2018 11:37 AM |
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Sure, you would send the second tenant the same Renter Agreement link (booking > Legal > Request > send that URL) and tell them to fill in their own POC info and then sign. That would generate anoth…
(Posted Dec 19, 2018 11:31 AM)
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Dec 19, 2018 11:31 AM |
