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Unfortunately, Airbnb only allows setting the check-in/out times to full hours. They do not support sending minutes for those check in/out times.
(Posted Jun 1, 2021 8:05 PM)
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Jun 1, 2021 8:05 PM |
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Yes, Airbnb has approved the offline security deposits -- it is allowed as long as it's specifically called out, which the secdep setting in OwnerRez automatically does -- but some of their reps are …
(Posted Jun 1, 2021 8:22 AM)
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Jun 1, 2021 8:22 AM |
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We've got an update from Postmark that the problem is now mostly fixed and Verizon domains are starting to deliver emails correctly again. There may still be a few bounces tonight, but hopefully ever…
(Posted May 31, 2021 6:40 PM)
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May 31, 2021 6:40 PM |
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Yep, looks like Verizon/Yahoo/AOL haven't fully fixed the issue yet where they're incorrectly bouncing emails in some cases.
Postmark, our email provider, is tracking the issue here: https://status.…
(Posted May 29, 2021 11:19 AM)
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May 29, 2021 11:19 AM |
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Hello, and welcome to OwnerRez!
The tiny homes sound very interesting, that's a super cool opportunity!
(Posted May 28, 2021 6:12 PM)
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May 28, 2021 6:12 PM |
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Yep, the review window feature will definitely be included once we get the automatic reviews developed!
(Posted May 28, 2021 5:53 PM)
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May 28, 2021 5:53 PM |
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You want to segment your mailing list so you can target newsletters to a specific audience. Content that applies to a specific audience will get better response than general content blasted to everyo…
(Posted May 24, 2021 4:02 PM)
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May 24, 2021 4:02 PM |
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An empty unit report is a great idea!
Right now the only way to do that is not a report, but you can come in to the ribbon calendar and filter under the property section for available dates. That …
(Posted May 24, 2021 9:08 AM)
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May 24, 2021 9:08 AM |
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Triggers use the same underlying logic, so once you're able to trigger for quotes, you'll be able to trigger any of the possible template types (email, SMS, etc).
(Posted May 11, 2021 1:08 PM)
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May 11, 2021 1:08 PM |
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That statement refers to alterations, which will still get payments or refunds automatically as appropriate if you're in automatic mode. For example, if the guest adds a day to a booking, the payment…
(Posted May 10, 2021 10:52 AM)
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May 10, 2021 10:52 AM |
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With a large logo that's square with smaller text below, there's just not a whole lot of room for it to spread. Because the graphical element is very large in relation to the text, you'd have to make…
(Posted May 9, 2021 10:01 AM)
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May 9, 2021 10:01 AM |
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There is not currently a way to make one trigger dependent on another. However, each user's triggers are batched and sent together at the same time. If you have an Email trigger and an SMS trigger wi…
(Posted May 7, 2021 6:46 PM)
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May 7, 2021 6:46 PM |
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Yep, still in the plan, but we haven't gotten to it yet. I moved this to the features forum so it can be tracked better and voted on :-)
(Posted May 7, 2021 6:41 PM)
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May 7, 2021 6:41 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/smsquote-how-to-trigger)]
(Posted May 7, 2021 6:41 PM)
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May 7, 2021 6:41 PM |
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To capture additional information, add custom field definitions and mark them for entry during reservation and renter agreement signing.
Here's an article that walks you through: https://www.owner…
(Posted Apr 27, 2021 7:46 PM)
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Apr 27, 2021 7:46 PM |
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Yep, the currencies should all match for sure. Looks like the guest fee could be affected by a display setting that's showing USD in some cases. We tracked down a native price field that's got the un…
(Posted Apr 27, 2021 7:24 AM)
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Apr 27, 2021 7:24 AM |
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Just wanted to let you know the update to allow .co.uk has been released.
(Posted Apr 17, 2021 5:57 PM)
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Apr 17, 2021 5:57 PM |
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Airbnb blocks links before booking, but after booking links should go through.
If the links still aren't going through after booking, send a help ticket with the specific conversation where you're h…
(Posted Apr 17, 2021 8:22 AM)
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Apr 17, 2021 8:22 AM |
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Not "necessary" but it makes things a lot easier once you get it set up. Change settings once in OwnerRez, they sync out to the channels automatically, bookings come into OwnerRez automatically with …
(Posted Apr 16, 2021 7:52 PM)
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Apr 16, 2021 7:52 PM |
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Yep, SquareSpace works with OwnerRez!
Follow this guide: https://www.ownerrez.com/support/articles/squarespace-widgets
(Posted Apr 16, 2021 5:16 PM)
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Apr 16, 2021 5:16 PM |
