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We collect all emails we get from VRBO/HomeAway and you should see them either as inquiries or as an "unrecognized inquiry" email if we can't automatically parse them. Have you been seeing that unrec…
(Posted Jun 2, 2015 1:50 PM)
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Jun 2, 2015 1:50 PM |
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We don't currently support multiple to emails, but we've bumped it up on the priority list.
There are a couple of ways to do this. You can create duplicate email templates as you suggested. Or, if y…
(Posted Jun 2, 2015 1:46 PM)
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Jun 2, 2015 1:46 PM |
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That isn't currently supported, but it's a great idea.
We're actually in the middle of overhauling the rates, rate periods, and seasons. I'll see if we can get it in. Are there any other related imp…
(Posted May 15, 2015 11:22 AM)
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May 15, 2015 11:22 AM |
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There was an issue where your VRBO account was incorrectly flagged as having invalid credentials. I just fixed that.
Even though there was a banner, that didn't affect anything else in the account.
…
(Posted Apr 13, 2015 8:56 PM)
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Apr 13, 2015 8:56 PM |
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Can you send me links and/or screenshots to what you're seeing in the system? If you can show me the ones that look correct compared to the ones that look wrong, and where you're seeing the report sh…
(Posted Mar 19, 2015 12:19 PM)
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Mar 19, 2015 12:19 PM |
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OK, I'll keep you posted.
We've had reports from people who were able to call VRBO and get the email proxying and obfuscation turned off. That's worth a try, all though it may take going through sev…
(Posted Mar 13, 2015 6:47 PM)
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Mar 13, 2015 6:47 PM |
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HomeAway sent out an email to that effect, but we're not seeing it implemented in practice, at least for most people. Are you actually seeing the email address blocked when you get the inquiry in Own…
(Posted Mar 13, 2015 10:12 AM)
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Mar 13, 2015 10:12 AM |
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Yep, that was exactly the problem. Thanks for the bug report!
I added a 1024 character limit with a friendly error message to the guest that they need to shorten up the comments.
That hotfix is now…
(Posted Mar 6, 2015 10:01 AM)
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Mar 6, 2015 10:01 AM |
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Let me start by introducing myself. I am Damon Stoddard. I co-own a vacation rental property on beautiful Lake Chelan in Washington State. My wife and I visited Lake Chelan in 2011 and by June of …
(Posted Feb 24, 2015 5:34 PM)
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Feb 24, 2015 5:34 PM |
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Automation in OwnerRez
===
We've added a bunch of things to OwnerRez over the past couple of months to greatly increase the level of automation you have available to you when responding to inquiries,…
(Posted Feb 23, 2015 8:35 PM)
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Feb 23, 2015 8:35 PM |
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I was able to work around the issues Sam mentioned and add a total to the Quote export. It basically sums up all of the charges on the quote as its going through the export. I just hotfixed that up t…
(Posted Feb 21, 2015 2:40 PM)
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Feb 21, 2015 2:40 PM |
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No, this is currently only for the scheduled emails. We're working on a bigger email overhaul that will add a bunch of other things and make the property selection apply to all template types, but th…
(Posted Oct 7, 2014 10:22 AM)
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Oct 7, 2014 10:22 AM |
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We don't have any official support for multi currency yet, but you could set up a separate merchant account that charges in Canadian dollars rather than USD and use it just for that property. The rep…
(Posted Sep 26, 2014 7:50 PM)
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Sep 26, 2014 7:50 PM |
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Can you send me a couple of the inquiry and booking numbers for the website bookings where you updated the listing site? I'll look into why they're not connecting properly.
Good point -- the report …
(Posted Sep 19, 2014 2:26 PM)
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Sep 19, 2014 2:26 PM |
General Help and Questions » AirBnB
We don't have full Airbnb support yet, but it's something we're investigating. We added that system listing site as a way to manually tag inquiries and bookings to Airbnb for conversion tracking. For…
(Posted Sep 19, 2014 2:19 PM)
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Sep 19, 2014 2:19 PM |
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Those are some great ideas! I'll look into adding them in our next release.
One question: what exactly do you mean by "pure repeat booking rate"? Is that something you would see next to each guest i…
(Posted Sep 17, 2014 11:33 PM)
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Sep 17, 2014 11:33 PM |
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We just released a new version that adds better tracking for what listing sites have sent you inquiries and bookings, as well as the ability to easily see when you're dealing with a repeat guest.
Li…
(Posted Sep 17, 2014 8:56 PM)
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Sep 17, 2014 8:56 PM |
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We don't have any plans to add that information to our HA/VRBO export right now.
If we do add that feature eventually, we'll have a control on our end that lets you choose how much information you w…
(Posted Sep 16, 2014 5:45 PM)
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Sep 16, 2014 5:45 PM |
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This looks to have been a momentary glitch on VRBO's side where they returned a bad credentials error.
I reset your account and ran a verify calendar sync and everything went through smoothly.
Does…
(Posted Sep 10, 2014 1:40 PM)
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Sep 10, 2014 1:40 PM |
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We've been hard at work for a long time on several large updates. It's taken a lot longer than we thought, so we've started to break out smaller updates that we can release independently.
Over the p…
(Posted Sep 6, 2014 7:56 PM)
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Sep 6, 2014 7:56 PM |
