Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

General Help and Questions » SMBYO.com - Smoky Mountains by owners

Great to hear! Let me know once it's released and we'll add inquiry parsing for it and put it on our Regional Site List here: https://www.ownerrez.com/support/articles/regional-listing-sites

(Posted Jul 14, 2017 12:33 PM)

General Help and Questions » Can no longer use custom fields in emails

We just rolled out an update that lets you pick a booking in the template preview for both emails and legal agreements. Hopefully that should make this less confusing!

(Posted Jul 12, 2017 6:43 PM)

Blog » Gallimaufry of June enhancements

Yep, clicks on the property name, photo, or details button are all supposed to link in. That uses the Property URL you've set on the property. Fixed one link that was only showing at a certain size, …

(Posted Jul 11, 2017 11:26 PM)

General Help and Questions » 4th of July Holiday mid-week

What are you looking to do exactly, add a surcharge for every day in that week? Or trigger the holiday surcharge even if somebody stays on Tuesday? Right now we've got holiday observation rules arou…

(Posted Jul 11, 2017 6:40 PM)

General Help and Questions » Delete imported iCal bookings

OK, done! Yep, I figured. Just wanted to doublecheck before doing a major delete. :-D

(Posted Jul 11, 2017 3:25 PM)

Blog » Gallimaufry of June enhancements

Grace period is over in the door lock section in settings, but it sounds like you already found that! Availability search has been requested for so long! I'm glad we got this in, and we'll continue …

(Posted Jul 11, 2017 3:21 PM)

General Help and Questions » Delete imported iCal bookings

We don't have a batch delete yet, but I can do that for you in the backend. Should I remove all bookings or just the ones imported today?

(Posted Jul 11, 2017 3:15 PM)

Blog » Gallimaufry of June enhancements

We've been hard at work since our last post, running through a lot of small enhancements. We haven't added any major features, but all the little things add up. "Gallimaufry" is one of my fun fav…

(Posted Jul 10, 2017 5:59 PM)

General Help and Questions » Can no longer use custom fields in emails

Oh, and yes, we have plans to make manual lock code and the cleaning date fields on the booking ;-)

(Posted Jul 9, 2017 7:56 PM)

General Help and Questions » Can no longer use custom fields in emails

Yep, no problem! We do need to clarify that on the preview -- it's a bit of a stumbling block right now.

(Posted Jul 9, 2017 2:36 PM)

General Help and Questions » Can no longer use custom fields in emails

Are you seeing this issue in the preview or in actual emails going out? The preview doesn't populate example values for custom booking field codes because there's no booking to reference in that cont…

(Posted Jul 9, 2017 2:01 PM)

General Help and Questions » Multiple Properties - Calendar

That's something we've wanted to do for awhile -- the property search. A few sites people are doing it with custom coded API calls, but we want to make a drop-in widget to make it easier. The search…

(Posted Jul 7, 2017 6:47 PM)

Blog » Using multiple payment methods

It looks like you've got booking confirmation enabled in the property Rules section. That turns on a mode where the credit card is stored when the guest checks out, but not processed until you approv…

(Posted Jul 7, 2017 6:41 PM)

General Help and Questions » Import bookings as excel

Yes, the payment and secdep reminders were always skipped before on import. While we were making the triggers skippable, I figured we should make the payment and secdep reminders un-skippable -- som…

(Posted Jul 3, 2017 7:54 PM)

General Help and Questions » Import bookings as excel

We just added this in a hotfix to control the triggers on import: [img https://cdn.orez.io/w/images/1ceb481b5f57405b8292c3602f4d5ec2.png] Can't take back the emails, but this will keep the problem …

(Posted Jul 3, 2017 6:51 PM)

General Help and Questions » Import bookings as excel

Oh no! Arrival/departure triggers don't go out on imported bookings, but it looks like you had a days after created booking, and so that one triggered. I apologize -- I should have checked for that a…

(Posted Jul 3, 2017 11:11 AM)

General Help and Questions » Import bookings as excel

help@ownerreservations.com

(Posted Jul 2, 2017 1:38 PM)

General Help and Questions » Import bookings as excel

Can you send over the file you're using in a ticket? I'll have a look.

(Posted Jul 2, 2017 1:21 PM)

General Help and Questions » VRBO walled garden is up

The update has been released for the Airbnb feed filtering.

(Posted Jul 1, 2017 11:06 PM)

General Help and Questions » VRBO walled garden is up

No, that's a conflict we recently noticed where Air is including the item in the iCal before its a confirmed booking with a real email address. We've got a fix for this scheduled to go out this week…

(Posted Jul 1, 2017 1:17 PM)