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Sure! The easiest thing is go to the Dates tab of the booking and change them. If you haven't changed the charges from the default charges, you can recalculate them at that point. Or if you have chan…
(Posted Feb 11, 2018 11:13 AM)
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Feb 11, 2018 11:13 AM |
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We just pushed out an update that should handle all of those date formats for HomeEscape.
Can you send through another test inquiry and see how it looks on your end?
(Posted Feb 11, 2018 12:35 AM)
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Feb 11, 2018 12:35 AM |
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You can either manually enter via copy paste or download the reservation export from VRBO and import it into OwnerRez using the import in the Tools menu.
Either way, you're correct -- you don't get …
(Posted Feb 10, 2018 10:44 PM)
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Feb 10, 2018 10:44 PM |
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Yes, that should work as long as it was actually booked that day. You can preview the link yourself to make sure.
(Posted Feb 10, 2018 10:43 PM)
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Feb 10, 2018 10:43 PM |
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We have a todo list item to allow you to exclude bookings from a listing site from a calendar export. Once that's in place you'll be able to create a custom calendar export, exclude the VRBO bookings…
(Posted Feb 10, 2018 10:40 PM)
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Feb 10, 2018 10:40 PM |
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We don't currently have an SMS system in OwnerRez, although that's something we have plans to do.
One thing you could do would be to use Zapier and Twilio to transform OR triggered emails into SMS's…
(Posted Feb 10, 2018 10:39 PM)
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Feb 10, 2018 10:39 PM |
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Yep, we actually do support that now on signing links. Any field on the contact page of the quote checkout is also required when e-signing a document, including booking custom fields flagged for chec…
(Posted Feb 8, 2018 9:51 PM)
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Feb 8, 2018 9:51 PM |
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Welcome, and glad to have you on board! Hope you're finding your way around the system well so far.
Any questions I can help with?
(Posted Feb 2, 2018 11:04 PM)
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Feb 2, 2018 11:04 PM |
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Looks like they changed that date format again and removed more info :-/
Can you run through two test inquiries so we can suss out the exact criteria? One where the arrival and departure are in diff…
(Posted Feb 1, 2018 9:22 PM)
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Feb 1, 2018 9:22 PM |
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It can be 30 days prior to booking _or_ on the day of booking. For example, if it's 25 days before arrival, the guest can purchase travel insurance with their booking, or as long as they use the link…
(Posted Feb 1, 2018 8:18 PM)
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Feb 1, 2018 8:18 PM |
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Best place to get the source is go to List view on the bookings tab and do and Export. That export gives way more info than the booking detail report, which is more of a numeric overview.
Good point…
(Posted Jan 29, 2018 1:00 PM)
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Jan 29, 2018 1:00 PM |
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Look in your account section in the top right dropdown area and go to Affiliate Program there. The details are at the bottom.
(...we just added that there, as I realized they were only shown on sign…
(Posted Jan 25, 2018 3:10 PM)
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Jan 25, 2018 3:10 PM |
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We pushed out support for SMBYO over the weekend (of course it's ever so slightly different than ECBYO so it needed a new parser). Should be working, or at least you would get an unrecognized inquiry…
(Posted Jan 23, 2018 10:24 AM)
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Jan 23, 2018 10:24 AM |
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Yep, those are great! We'll look into that next week.
(Posted Jan 20, 2018 10:43 PM)
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Jan 20, 2018 10:43 PM |
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Yep, that's a good idea and we're in the middle of reworking some of those areas. Right now only bookings and inquiries have listing site, not quotes. If you want a listing site on a quote, you could…
(Posted Jan 20, 2018 10:43 PM)
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Jan 20, 2018 10:43 PM |
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Yep! Use the preview link you get from the request e-Signature button on the Legal tab of the booking and you can see what it looks like.
Everything that would be required on a quote checkout on the…
(Posted Jan 20, 2018 10:02 PM)
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Jan 20, 2018 10:02 PM |
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Occasionally emails can get hung up and then will shake loose. I've seen test inquiries on VRBO take 12 hours to arrive. Rare, but it can happen.
We've been monitoring since you mentioned this and h…
(Posted Jan 15, 2018 6:22 PM)
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Jan 15, 2018 6:22 PM |
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Excellent!
If you're signing up, get a couple of test inquiries into your account and let me know and we'll get the inquiry parser to add support. Hopefully very similar to the ecbyo.com format.
(Posted Jan 15, 2018 6:21 PM)
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Jan 15, 2018 6:21 PM |
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Do you know which names they are under?
(Posted Jan 15, 2018 8:06 AM)
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Jan 15, 2018 8:06 AM |
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I just put up a setup checklist article here to help out: https://www.ownerrez.com/support/articles/setup-checklist
Hopefully that'll give you some ideas of where to go.
The best way it to get to t…
(Posted Jan 9, 2018 5:55 PM)
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Jan 9, 2018 5:55 PM |
