General Help and Questions » Google Pay?
Ahh, good info to have. We may look into it at some point -- it'd be sweet to let folks with Android phones be able to do a one-button reservation process instead of entering each piece of info.
How…
(Posted Jul 10, 2018 11:53 AM)
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Jul 10, 2018 11:53 AM |
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We don't have an hourly rate, but maybe we should :-)
Send an email to help@ownerreservations.com and lets set up a call.
(Posted Jun 29, 2018 9:57 AM)
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Jun 29, 2018 9:57 AM |
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Shoot an email over to help@ownerreservations... let set up a call and get everything sorted.
(Posted Jun 29, 2018 9:56 AM)
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Jun 29, 2018 9:56 AM |
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Can you send the file you're using over to help@ownerreservations.com? We'll take a look.
(Posted Jun 28, 2018 11:02 PM)
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Jun 28, 2018 11:02 PM |
General Help and Questions » Google Pay?
I don't believe we have a way to integrate with Google Pay right now. Can you send a link to the info in Braintree about Google Pay?
(Posted Jun 28, 2018 8:12 PM)
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Jun 28, 2018 8:12 PM |
General Help and Questions » Booking.com
Yep, OwnerRez is directly integrated with booking.com! Once you've got it configured, we'll automatically push rates and availability to booking.com and pull back bookings (with credit cards/payments…
(Posted Jun 28, 2018 8:10 PM)
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Jun 28, 2018 8:10 PM |
General Help and Questions » Erentallock
We've got a $50 discount code on LockState locks (ResortLock and RemoteLock) -- you can find the code in the Settings > Door Locks section of your OwnerRez account.
We don't currently have a discoun…
(Posted Jun 28, 2018 8:04 PM)
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Jun 28, 2018 8:04 PM |
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I saw that! At least they're trying to make the reports better... but if anything it looks like that report has way less info than the existing payout summary report they had.
Have you had a chance …
(Posted Jun 28, 2018 8:03 PM)
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Jun 28, 2018 8:03 PM |
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Ahh. Yes, our Airbnb import only imports bookings, not blocked off time. That's because Airbnb includes *everything* on their calendar as blocks -- from holidays to days in advance rules to days betw…
(Posted Jun 28, 2018 12:58 PM)
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Jun 28, 2018 12:58 PM |
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Right, BUT it only happens to work in OwnerRez because you're logged into gmail and have permission to see that image. Log out of gmail or view it in an incognito tab and it will show broken. I pulle…
(Posted Jun 28, 2018 12:52 PM)
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Jun 28, 2018 12:52 PM |
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1) That's because my screenshot is from your Evolve calendar (the HomeAway iCal in that list). You had mentioned Evolve specifically: "The calendar here is still not pulling new owner bookings from E…
(Posted Jun 28, 2018 12:41 PM)
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Jun 28, 2018 12:41 PM |
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Make sure you actually have a file that you're uploading as an image. If you drag/drop an image from your gmail, it will insert a link to the file on gmail. It'll look fine to you because you're logg…
(Posted Jun 28, 2018 12:32 PM)
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Jun 28, 2018 12:32 PM |
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We don't show them in the booking list currently, but if you go to the Reports section and pull a Date Range Stay Report, you can see them there.
(Posted Jun 28, 2018 12:29 PM)
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Jun 28, 2018 12:29 PM |
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Some more answers:
1) To find the sync history, click on Properties up top, click on your property, then go to the Calendar Import section. Click on the calendar you want to drill into and it will s…
(Posted Jun 28, 2018 9:13 AM)
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Jun 28, 2018 9:13 AM |
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Looks like a different issue this time. :-)
Right now that calendar import is set to only send a warning on cancellations instead of actually cancelling the bookings. That means that when you get th…
(Posted Jun 28, 2018 8:31 AM)
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Jun 28, 2018 8:31 AM |
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Yep, you can use OwnerRez directly on your Android or iOS device!
Thanks for the reminder -- we didn't actually have an article on how to do this, so I just wrote one: https://www.ownerrez.com/suppo…
(Posted Jun 25, 2018 11:36 AM)
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Jun 25, 2018 11:36 AM |
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We just pushed out an update that shows the listing site on the popover.
The rolling calendar view is a great idea and something we want to do, but that's a bigger rearchitecture -- the calendar rig…
(Posted Jun 22, 2018 1:44 AM)
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Jun 22, 2018 1:44 AM |
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This can be caused by a security plugin like WordFence that is blocking the widget script. If you have WordFence, check out this article: https://www.ownerrez.com/support/articles/403-error-whitelist…
(Posted Jun 12, 2018 9:12 PM)
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Jun 12, 2018 9:12 PM |
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It should work on both, but it is possible there is a glitch somewhere between OR and eRL and the data we're putting out is not what they expect. If you look on the eRL side you can see all of the co…
(Posted Jun 8, 2018 11:35 AM)
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Jun 8, 2018 11:35 AM |
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If you look on the eRentalLock site, what do the times say? That's the best place to check.
They only go by an hour granularity, so check out at 10am actually allows until 10:59, but I had assumed o…
(Posted Jun 8, 2018 11:22 AM)
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Jun 8, 2018 11:22 AM |
