Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

General Help and Questions » Website in progress

Yep, the widgets are fully functional during the trial: https://www.ownerrez.com/support/articles/widgets Add those to your site and you're good to go!

(Posted Aug 21, 2018 8:10 AM)

General Help and Questions » AirBnB Cancellations not cancelling on OwnerRez

That's the standard setup (import Airbnb iCal into OwnerRez, import OwnerRez iCal into Airbnb). Airbnb doesn't pass through incoming calendars on their outgoing iCal so it won't create a loop. Can y…

(Posted Aug 20, 2018 6:03 PM)

Feature Requests » Tester Option could be better.

The best thing to do is to open multiple browser tabs. That way you can test in one and make changes in the other. You can also open rate tester in its own separate tab (instead of the modal) by mid…

(Posted Aug 18, 2018 7:13 PM)

General Help and Questions » Can I send multiple quotes to a customer?

Yep, create as many quotes as you want. If you want to let the guest experiment, use the booking widget on your site or give them a link to one: https://www.ownerrez.com/support/articles/widgets -- …

(Posted Aug 18, 2018 7:12 PM)

General Help and Questions » Booking.com calendar

Hmm, like a max days in advance setting on the channel level that overrides the one on the property?

(Posted Aug 15, 2018 8:12 PM)

General Help and Questions » AirBnB Cancellations not cancelling on OwnerRez

Hmm. That shouldn't be the case because Airbnb doesn't pass through incoming calendars on an outgoing. Can you send me an example booking # of where this happened?

(Posted Aug 15, 2018 8:11 PM)

General Help and Questions » Soft Bounce Undeliverable Email Notification

Looked into this further and it's actually a second level bounce -- looks like there is a forward to forwardfromatt@gmail.com and that is what's bouncing, not the initial send to your @att.net accoun…

(Posted Aug 1, 2018 3:51 PM)

General Help and Questions » Soft Bounce Undeliverable Email Notification

Are the emails still getting through to your att.net account fine, just showing a bounce and maybe a couple of minutes delayed?

(Posted Aug 1, 2018 12:55 PM)

General Help and Questions » Soft Bounce Undeliverable Email Notification

FYI, these are still bouncing to you, but if they're bouncing that means no emails are getting through from us, so you probably didn't get the notification on the forum post. If you check back, circ…

(Posted Jul 31, 2018 10:00 PM)

General Help and Questions » Soft Bounce Undeliverable Email Notification

A "soft bounce" means that the email was temporarily unable to reach the email address, but it will automatically try again several times over the next day or two. This can happen for many different …

(Posted Jul 29, 2018 10:43 PM)

General Help and Questions » Is there no search feature for the help forums?

Ahhh... We get this question a lot :-) The search box on the Support section also searches the forums and the blogs. We should probably put the same search box over there as well.

(Posted Jul 26, 2018 6:58 PM)

General Help and Questions » VRBO inquiries- - no auto responses?

I see an inquiry and response for Stacey O, is that the one?

(Posted Jul 25, 2018 10:05 AM)

General Help and Questions » VRBO inquiries- - no auto responses?

Our email server ran out of disk space yesterday. That's now fixed and inquiries will come in correctly again.

(Posted Jul 25, 2018 8:47 AM)

Feature Requests » RATES Widget

Sweet! Rates sync with booking.com right now, and there is an Airbnb push in beta. We're working on HomeAway.

(Posted Jul 20, 2018 5:48 PM)

General Help and Questions » Switching

That's buried in the dropdown arrow in the upper right -- if you hit the "Help" item in that menu it will take you over to the support section. We have plans to make that more clear, perhaps a top l…

(Posted Jul 20, 2018 6:38 AM)

Feature Requests » RATES Widget

Which season is out of date order?

(Posted Jul 17, 2018 4:09 PM)

General Help and Questions » Email trigger for paid in full still set to send even though security deposit not paid yet

There are a couple of things going on here: - The built-in security deposit is a hold on the card like a hotel would do. It's not an actual payment so it's not included in the payments criteria for …

(Posted Jul 17, 2018 12:00 PM)

Feature Requests » Quickbooks Desktop

We've considered QuickBooks Desktop integration, but it doesn't offer full sync support that would let us make updates to invoices and payments as incidentals are added and payments come in. We do h…

(Posted Jul 17, 2018 10:27 AM)

General Help and Questions » Who uses the Quick Books feature?

We've considered QuickBooks Desktop integration, but it doesn't offer full sync support that would let us make updates to invoices and payments as incidentals are added and payments come in. We do h…

(Posted Jul 17, 2018 10:26 AM)

General Help and Questions » Search the Forum

Yep, we could put a search field in forums as well.

(Posted Jul 17, 2018 10:22 AM)