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The pre-booking process is different on all of those sites, but you can funnel in the post-booking process to one standard process. Here's the lowdown:
VRBO will give you the real guest email addres…
(Posted Jun 15, 2019 5:04 PM)
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Jun 15, 2019 5:04 PM |
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Yep, HomeAway and VRBO are the same company and distribute back and forth to eachother. As for distribution to others like Expedia or CanadaStays, you'd have to ask them about the exact criteria for …
(Posted Jun 15, 2019 9:35 AM)
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Jun 15, 2019 9:35 AM |
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I don't have details on the PriceLabs algorithms and how they work -- I'd recommend contacting their support to see if they can fill you in and look at the differences between rooms. There are a lot …
(Posted Jun 14, 2019 1:56 PM)
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Jun 14, 2019 1:56 PM |
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VRBO and HomeAway are the same -- a listing on one will be distributed to the other (as well as other places like Expedia, CanadaStays, Abritel etc.). For the API integration we call it the "HomeAway…
(Posted Jun 14, 2019 1:50 PM)
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Jun 14, 2019 1:50 PM |
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Yep, it's a process. Let us know if you have further questions once you add those channels in OwnerRez and start working on the instructions procedure.
(Posted Jun 13, 2019 5:32 PM)
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Jun 13, 2019 5:32 PM |
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Yes, you can run the booking detail report and it'll show you the payment status for each one. You can also filter the booking List or Ribbon view by payment status.
(Posted Jun 13, 2019 5:32 PM)
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Jun 13, 2019 5:32 PM |
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Yes, the procedure is to open an account with each channel. For booking.com and Airbnb, you have to build out the listings on those channels and then you can connect to them in OwnerRez and push rate…
(Posted Jun 13, 2019 1:15 PM)
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Jun 13, 2019 1:15 PM |
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Is this for you or for owners? For you, the booking summary report gets close -- you can run one for Owner Amount on the summary field, but it doesn't subtract expenses because the expense charge dat…
(Posted Jun 13, 2019 1:12 PM)
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Jun 13, 2019 1:12 PM |
General Help and Questions » Lynnbrook?
FYI, ACH has a 60 day period where guests can do a chargeback (for ACH it's called "reversal" and there is no dispute process -- the money will simply be yanked from your account and you'll have to t…
(Posted Jun 12, 2019 4:11 PM)
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Jun 12, 2019 4:11 PM |
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Yep, we've added a lot more over the years. Here's the full list: https://www.ownerrez.com/support/articles/payment-methods
(Posted Jun 11, 2019 8:03 PM)
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Jun 11, 2019 8:03 PM |
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For direct bookings, the guest will sign the agreement during the reservation process. If you want to turn that off you can, and then not give them the rental agreement to sign until they have comple…
(Posted Jun 8, 2019 8:02 PM)
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Jun 8, 2019 8:02 PM |
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API for HomeAway/booking.com/TripAdvisor.
For Airbnb, iCal sync and channel bridge. You won't need channel bridge for HomeAway because it's API but you will still need it for Airbnb.
(Posted Jun 8, 2019 8:00 PM)
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Jun 8, 2019 8:00 PM |
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Yes, we can push new listings for VRBO and TripAdvisor automatically via API. That requires a minimum of 5 properties.
We don't currently have a full listing push for Airbnb, but we can push and pul…
(Posted Jun 8, 2019 7:59 PM)
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Jun 8, 2019 7:59 PM |
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I would recommend a standard cleaning fee -- anything you do with custom logic like that would be only applicable to OwnerRez because the OTA's only recognize standard flat amount cleaning fees.
In …
(Posted Jun 8, 2019 7:58 PM)
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Jun 8, 2019 7:58 PM |
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I forced the delete on that surcharge.
(Posted Jun 8, 2019 7:56 PM)
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Jun 8, 2019 7:56 PM |
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Holidays are blue.
(Posted Jun 8, 2019 7:54 PM)
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Jun 8, 2019 7:54 PM |
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If a scheduled secdep hold fails, OwnerRez'll send you an email notifying you that the deposit failed, and send the guest an email with a link to fix it. Usually people are good about fixing it thems…
(Posted Jun 8, 2019 7:53 PM)
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Jun 8, 2019 7:53 PM |
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If you have 5+ properties you can use HomeAway API, and we recommend it for that exact reason -- much more automated that way.
(Posted Jun 8, 2019 7:52 PM)
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Jun 8, 2019 7:52 PM |
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You can add a custom instructions payment method and include instructions there for how to pay via bitcoin, venmo, zelle, etc., then record the transaction on the booking.
(Posted Jun 8, 2019 7:51 PM)
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Jun 8, 2019 7:51 PM |
General Help and Questions » amenities
There's a difference between what people look for in a purchase vs. a vacation.
(Posted Jun 8, 2019 7:51 PM)
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Jun 8, 2019 7:51 PM |
