|
1) To get back to the default, go to Settings > Legal Agreements, create a new one, and use the Prefill from button to fill it from the default.
2) Like @BlueMtnCabins said, Airbnb specifically allo…
(Posted Jul 18, 2019 7:57 PM)
|
Jul 18, 2019 7:57 PM |
|
The suggestions and rules seem to depend on which Airbnb rep you talk to -- different ones have different solutions.
Their API team says they are working on taxes and resolutions and hopefully will …
(Posted Jul 18, 2019 7:11 PM)
|
Jul 18, 2019 7:11 PM |
|
There isn't currently a way to export content to VRBO except for the API integration, but that requires 5 properties.
(Posted Jul 18, 2019 7:10 PM)
|
Jul 18, 2019 7:10 PM |
|
One thing I have noticed is that if you set rates out farther than your booking window, Airbnb will automatically reset the booking window. Could that be the case?
(Posted Jul 18, 2019 7:10 PM)
|
Jul 18, 2019 7:10 PM |
|
To do this, edit the surcharge settings and set the expense to PM gets 150. Then under commission, set it to calculate on entire amount.
That'll include a $150 expense to the owner and then also ded…
(Posted Jul 18, 2019 7:09 PM)
|
Jul 18, 2019 7:09 PM |
|
To put a value in there always, go to the Rules section of the property and set the default check-in and check-out times.
Those merge fields look at the times set on booking, and if a time isn't set…
(Posted Jul 13, 2019 5:45 PM)
|
Jul 13, 2019 5:45 PM |
|
BDC has a complex multi step process for activating properties where you request, we approve, and then you confirm. If we start pushing rates before you confirm it causes all sorts of errors.
Becaus…
(Posted Jul 12, 2019 9:02 AM)
|
Jul 12, 2019 9:02 AM |
|
For the Airbnb calendars, use our calendar sync to keep everything updated automatically: https://www.ownerrez.com/support/articles/calendar-sync
Once you have some bookings, you'd run channel bridg…
(Posted Jul 12, 2019 9:01 AM)
|
Jul 12, 2019 9:01 AM |
|
Discounts combine with any spot rates you set. PriceLabs (and other pricing tools which we do not yet support) operate by setting spot rates in OwnerRez. Spot rates are nightly rates that override se…
(Posted Jul 12, 2019 8:55 AM)
|
Jul 12, 2019 8:55 AM |
|
You can communicate several ways:
1) Set up third party alerts or custom triggered emails to the cleaners letting them know when a booking is created or changed dates etc.
2) Set up a custom iCal fe…
(Posted Jul 10, 2019 8:24 PM)
|
Jul 10, 2019 8:24 PM |
|
For automatic replies, what are you trying to do exactly?
For inquiries, you can set up an autoresponder in OwnerRez but that's limited because VRBO doesn't allow you to send quotes or links through…
(Posted Jul 9, 2019 8:42 PM)
|
Jul 9, 2019 8:42 PM |
|
@Scott, we've considered channel bridge in Firefox and done some investigation on the workability of support. It is possible, as they have a similar extension structure, but we'd have to rewrite a go…
(Posted Jul 9, 2019 8:38 PM)
|
Jul 9, 2019 8:38 PM |
|
Currently we don't have the option to tag a guest with a language, or vary up email templates based on guest language.
We do have several multilingual accounts and what they do is to include both En…
(Posted Jul 9, 2019 7:29 AM)
|
Jul 9, 2019 7:29 AM |
|
Sometimes when you paste things in to the email editor, a bunch of junk formatting comes along. We could restrict this by limiting down to only a couple of formatting options, but right now it's a pr…
(Posted Jul 8, 2019 12:15 PM)
|
Jul 8, 2019 12:15 PM |
|
Yes, OwnerRez will factor in the tax as you import bookings via channel bridge. First of all, configure any taxes remitted by a listing site as "everything but" on the listing site criteria. So for t…
(Posted Jul 8, 2019 12:08 PM)
|
Jul 8, 2019 12:08 PM |
General Help and Questions » Pictures 4:3?
The design actually uses a 3:2 aspect ratio and will automatically crop the images so you don't have to worry about cropping them all unless you want to control the exact crop rectangle.
Now, this i…
(Posted Jul 8, 2019 12:02 PM)
|
Jul 8, 2019 12:02 PM |
|
Yep, if you're changing the renter agreement you can do that at any time.
I think @JTVRs is referring to uploaded documents with links embedded in the email. For those, the files are heavily cached …
(Posted Jul 7, 2019 10:37 AM)
|
Jul 7, 2019 10:37 AM |
|
Yep! Go to the Transactions tab of the booking and hit the Request button to get a dropdown of financial things you can request from the guest.
Send him the Request New Credit Card form and he'll be…
(Posted Jul 7, 2019 10:35 AM)
|
Jul 7, 2019 10:35 AM |
|
Yep, that'll be an option when we do support pushing content for BDC down the road. BDC and Airbnb both will have toggles where you can choose to push rates & availability only or everything. TA and …
(Posted Jul 5, 2019 7:02 PM)
|
Jul 5, 2019 7:02 PM |
|
Yep, a guest app is a good idea for sure. We do have plans for that, but they're fairly far out based on some other priorities like channel integration that we're working on right now.
There are thi…
(Posted Jul 5, 2019 6:05 PM)
|
Jul 5, 2019 6:05 PM |
