Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

Blog » Integration with PriceLabs

Sure thing! You can have pricelabs automatically update the rates into OwnerRez. Then in OwnerRez you can push the rates on to VRBO. Here's how to set up the PriceLabs integration into OwnerRez: htt…

(Posted Sep 6, 2019 12:29 PM)

General Help and Questions » Convert to HA/VRBO PM with API connection?

Once you get everything signed, the integration tends to go pretty quickly.

(Posted Sep 6, 2019 12:28 PM)

General Help and Questions » Lastpass login into android app never works

This seems to be a known issue in LastPass that they haven't fixed for a very long time: https://forums.lastpass.com/viewtopic.php?t=290695 -- as a LP user myself that's pretty frustrating. The only…

(Posted Sep 6, 2019 12:27 PM)

General Help and Questions » Photos Upgrade?

The photos are stored correctly, but some areas are still using the old crops instead of the new resizes. Will keep you posted when we update the other locations to show the resize versions.

(Posted Sep 6, 2019 12:25 PM)

General Help and Questions » Pet Agreement

The questions will display for every agreement right now -- there's not a way to do separate custom fields for different agreements.

(Posted Sep 6, 2019 12:24 PM)

General Help and Questions » trigger for canceled booking

We found a bit of overzealous safety checks on the triggers to keep triggers from going out on cancelled bookings -- that was also keeping the cancellation events from sending. Hotfix is released --…

(Posted Sep 6, 2019 12:23 PM)

General Help and Questions » Convert to HA/VRBO PM with API connection?

Yep, big week for them, heh. Answers: 1) No, no cost differences on the OR side -- the API integration is part of the channel management package. And there's no differences on the HA side either --…

(Posted Aug 31, 2019 11:36 AM)

General Help and Questions » HomeAway/VRBO channel bridge payment imports not coming in correctly

Yep, it looks like VRBO have changed their format slightly on the second payment + RDD. We just released a hotfix that should solve this issue. Run that channel bridge import for that booking again …

(Posted Aug 31, 2019 9:32 AM)

General Help and Questions » Pet Agreement

Yes, you can add custom fields that will be entered during quote or signature process: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance. However, right…

(Posted Aug 31, 2019 9:30 AM)

General Help and Questions » Convert to HA/VRBO PM with API connection?

The article is in draft right now, but here's the basic info on the API vs platform modes and what changes... === Right now you're on what's called the HomeAway/VRBO "platform" mode, where HomeAway…

(Posted Aug 31, 2019 9:26 AM)

General Help and Questions » trigger for canceled booking

What booking is it that you are running against? Currently there isn't a trigger for reactivation.

(Posted Aug 31, 2019 9:24 AM)

Feature Requests » Custom Field Request - This departure requires a back to back cleaning

Right. We don't currently have fields that reference other bookings, although that's an interesting idea, some sort of BNEXT or BPREV. In the meantime you could accomplish this with two templates/tr…

(Posted Aug 31, 2019 9:07 AM)

General Help and Questions » Set tax to only charge on 28 days or less

When you're creating/editing the tax, add a booking criteria to it for Number of Nights. See screenshot. That'll let you set the max number of nights for which the tax applies. [img https://cdn.ore…

(Posted Aug 25, 2019 7:06 AM)

General Help and Questions » Question 101 - instant booking on OR

This depends on how you have the site configured. By default it will accept instant book (we call it "book now"). Or you can change the widgets on the booking page and property page to inquiry only m…

(Posted Aug 24, 2019 7:32 PM)

Feature Requests » Custom Field Request - This departure requires a back to back cleaning

Yep @BlueMtnCabins! You can do this by making a trigger that occurs at a scheduled time, 1 day before booking has departed. And then use the criteria of adjacent available nights: no gap. Have you c…

(Posted Aug 24, 2019 7:31 PM)

General Help and Questions » Min nights questions

Are you working with the disallow gaps setting? OR the allow min nights in gaps setting?

(Posted Aug 23, 2019 8:34 PM)

General Help and Questions » Channel Bridge import from Airbnb incorrectly reporting zero payments

Yep, Airbnb recently tweaked their format slightly which was causing the issue. We just pushed out a fix. Run channel bridge again and it'll update the future payments.

(Posted Aug 22, 2019 7:55 PM)

General Help and Questions » Igloo Home locks

Right, they charge *us* $3/lock/month for all locks we would connect to the API. If they come up with a different model where they don't charge us, we're happy to integrate.

(Posted Aug 22, 2019 11:05 AM)

General Help and Questions » Igloo Home locks

We are open to an integration, but as far as I know, igloo charges integration partners for access to their API. They're the only lock provider that tried to charge us to be able to integrate. Our p…

(Posted Aug 21, 2019 10:55 PM)

General Help and Questions » PM - How to send owner statement to two owners?

There isn't currently a way to do this on the owner settings. What you could do to work round that would be to create a custom owner statement email template (in Settings > Email Templates) that has…

(Posted Aug 19, 2019 10:45 AM)