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@Rich, just wanted to let you know we've released an update to the rate calendar to make it more resilient. It'll now prepopulate with the existing values and only overwrite if you update them.
You …
(Posted Nov 16, 2019 1:01 PM)
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Nov 16, 2019 1:01 PM |
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@BlueMtn - Yep, that's one way.
@Valerie - You can also do a TO on the template itself with a semicolon between each email address if you want to add additional recipients not in a merge field.
(Posted Nov 13, 2019 7:06 AM)
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Nov 13, 2019 7:06 AM |
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There are two reports with this info:
#1 - Listing Site Fees report. That shows both host and guest fees, line by line.
#2 - Line Item Pivot report. That shows the host fees plus all other surcharg…
(Posted Nov 7, 2019 8:10 PM)
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Nov 7, 2019 8:10 PM |
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This is likely because you have bookmarked a URL that includes an October date in it. If you're using a bookmark or other saved link, make sure that it reads just:
https://app.ownerrez.com/bookings?…
(Posted Nov 6, 2019 7:40 AM)
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Nov 6, 2019 7:40 AM |
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This was caused by an update on VRBO's site and solved in Channel Bridge v 10.15.
(Posted Nov 2, 2019 6:06 PM)
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Nov 2, 2019 6:06 PM |
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Right now you've got a renter agreement template but the criteria is set to Listing Sites: None so it will never be applicable.
If you want to use that instead of the default, set it to Listing Site…
(Posted Nov 2, 2019 6:05 PM)
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Nov 2, 2019 6:05 PM |
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VRBO no longer supports month rates -- instead they do length of stay discounts. Here's how to set that up: https://www.ownerrez.com/support/articles/length-of-stay-discounts
When you're API connect…
(Posted Nov 2, 2019 6:03 PM)
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Nov 2, 2019 6:03 PM |
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Yep, @Tim K, it's just something written into your agreement right now. We know there are cases for initialling clauses, a cancellation policy that's automatically enforced, etc. but cancellation is …
(Posted Nov 2, 2019 5:38 PM)
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Nov 2, 2019 5:38 PM |
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Ouch, sorry to hear it!
BDC support should be able to set a closed flag on their side on the properties which may be the best as then it's their responsibility.
Or you could go into the Channel Man…
(Posted Nov 2, 2019 5:36 PM)
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Nov 2, 2019 5:36 PM |
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Yep, looks like VRBO recently changed their iCal to include only First Name instead of both First and Last Name and this threw off the logic.
We've released a hotfix, let me know how it looks on yo…
(Posted Nov 2, 2019 5:13 PM)
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Nov 2, 2019 5:13 PM |
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Very strange. I converted this one as well and it did go through.
I notice your iCal on here is now disconnected, maybe it was associated with a bad iCal? If you try converting another one does it g…
(Posted Oct 28, 2019 9:09 AM)
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Oct 28, 2019 9:09 AM |
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OK, so even though the New Booking template was sent right after booking and shows opened twice, he didn't actually get and open it?
If you send that template again using Email this Guest in OwnerRe…
(Posted Oct 25, 2019 8:47 AM)
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Oct 25, 2019 8:47 AM |
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Well, that's my question... did it eventually come through? The New Booking email shows sent to Airbnb successfully and also opened. Did it eventually come through or not? If you send that same templ…
(Posted Oct 25, 2019 8:07 AM)
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Oct 25, 2019 8:07 AM |
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Hmm. Is this the "New Booking" email? I'm seeing that sent out for that booking to Gabriel at 8:52PM EDT today, and then opened twice, once at 8:52 PM and again at 9:23 PM. It went to the passthrough…
(Posted Oct 24, 2019 11:34 PM)
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Oct 24, 2019 11:34 PM |
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Sure, send it over to help@ownerreservations.com
(Posted Oct 24, 2019 10:43 PM)
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Oct 24, 2019 10:43 PM |
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The booking list doesn't show the canceled ones by default. To show them, use the Filter button to filter for canceled or click the Show All link to show them all.
(Posted Oct 24, 2019 12:41 AM)
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Oct 24, 2019 12:41 AM |
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You can put in the specific link for payment on an email template!
To do that, use the Insert Fields button while editing an email template and find the payment link field which is {BUPAY}.
(Posted Oct 23, 2019 7:17 PM)
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Oct 23, 2019 7:17 PM |
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If you go to the Bookings List view and click the "Batch" button, you should be able to check off bookings and delete them there, as long as they aren't linked to a channel or active calendar sync.
…
(Posted Oct 23, 2019 7:16 PM)
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Oct 23, 2019 7:16 PM |
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OK, if you go to that booking I converted for you and set the name there, does it work or does it error?
(Posted Oct 23, 2019 7:14 PM)
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Oct 23, 2019 7:14 PM |
General Help and Questions » PM Commission
Do you have an example booking where it's not showing correctly?
I had a look at your settings on the owner and the cleaning fee and they look right. You've got the cleaning fee set as an expense wi…
(Posted Oct 23, 2019 7:14 PM)
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Oct 23, 2019 7:14 PM |
