Topic | Posted |
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General Help and Questions » Client/Prospect Marketing MaterialsYou can just give them the URL of your site: https://www.pinevillasofhayward.com/ (Posted Aug 13, 2020 10:28 AM) |
Aug 13, 2020 10:28 AM |
General Help and Questions » import past OTA bookingsYes, this is a limitation of the Airbnb API. To pull in previous reservations, use our Channel Bridge tool: https://www.ownerrez.com/support/articles/channel-bridge-what-is-is-how-it-works (Posted Aug 13, 2020 10:27 AM) |
Aug 13, 2020 10:27 AM |
General Help and Questions » Widget for dynamic pricingThe rate widget displays the pricing you already have. You can create some sorts of dynamic pricing within OwnerRez like last minute discounts: https://www.ownerrez.com/support/articles/last-minute-… (Posted Aug 13, 2020 10:27 AM) |
Aug 13, 2020 10:27 AM |
General Help and Questions » Why is OR importing an Airbnb booking that has not been 'accepted' yet?For edification for future questions, this is because Airbnb includes all reservations in their iCal whether they are accepted yet or not. The best way to solve this issue is to switch to the API in… (Posted Aug 13, 2020 10:25 AM) |
Aug 13, 2020 10:25 AM |
General Help and Questions » Editing my Airbnb listing through OwnerRez?? Can't find where to do it.When you're API connected, the settings in OwnerRez will update your Airbnb listing. The calendar in OwnerRez will be pushed to Airbnb, and the listing content on the Description, Amenities, Photos e… (Posted Aug 13, 2020 10:21 AM) |
Aug 13, 2020 10:21 AM |
General Help and Questions » Hosted SitesThanks for the feedback, we are looking into this. (Posted Jul 17, 2020 10:19 PM) |
Jul 17, 2020 10:19 PM |
General Help and Questions » Turn off Instant booking for only one property with integrationYep, you can restrict who can book now on Airbnb: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#book-now -- you can't fully turn off ins… (Posted Jul 13, 2020 12:47 PM) |
Jul 13, 2020 12:47 PM |
General Help and Questions » Text message alerting inquiryIt's finally past the planning stages and now in development! No ETA yet, probably a month or two for it to get through dev and testing and be released. (Posted Jul 13, 2020 12:43 PM) |
Jul 13, 2020 12:43 PM |
General Help and Questions » Will someone Zoom with me to set up emails?There are a bunch of videos in the support articles section now, like the Bird's Eye View that takes you through a high level overview of everything: https://www.ownerrez.com/support/articles/overvie… (Posted Jul 13, 2020 12:42 PM) |
Jul 13, 2020 12:42 PM |
Blog » Cancellation Policies, Channel Blackouts, Condensed Charges, Non-Refundable Airbnb Policy, RTB on PropertiesAha! I see it. So here, since it's a quote email, you need to use {QCANPOL} instead of {BCANPOL}. I tweaked that for you, how's it look now? (Posted Jul 13, 2020 12:36 PM) |
Jul 13, 2020 12:36 PM |
Blog » Cancellation Policies, Channel Blackouts, Condensed Charges, Non-Refundable Airbnb Policy, RTB on Properties@BlueMtnCabins - it should show up on a quote, if you've assigned the cancellation policy to the property before creating the quote. Does it show on the Rules tab of the quote? If you can, set it up … (Posted Jul 12, 2020 6:42 PM) |
Jul 12, 2020 6:42 PM |
General Help and Questions » Surcharge ErrorYep, Airbnb only supports a single guest fee, and it applies to all guests -- there is no way to do criteria like you can for direct bookings. You can read more about what's allowed on Airbnb rate s… (Posted Jul 10, 2020 8:03 AM) |
Jul 10, 2020 8:03 AM |
Blog » Cancellation Policies, Channel Blackouts, Condensed Charges, Non-Refundable Airbnb Policy, RTB on PropertiesThe always applied fee is flat. If you want to do a percentage, then just deduct it from the refund percent. There's no need for a separate percentage field. For example, if you refund 50% but wan… (Posted Jul 9, 2020 9:50 PM) |
Jul 9, 2020 9:50 PM |
General Help and Questions » Owner Statements showing full amountsIf you switch the view when generating the statement, you can run the Full Amounts view instead of Owner Amounts view. If you're planning to do that always, you can set the default view on the settin… (Posted Jun 12, 2020 6:30 PM) |
Jun 12, 2020 6:30 PM |
General Help and Questions » Trigger for Date Change AmendmentThere's a way to do this but you have to make up a little bit of code on top of the {BULEASE} field. We need to make a button for it but there's not one right now. Check out my reply over here: http… (Posted Jun 12, 2020 6:27 PM) |
Jun 12, 2020 6:27 PM |
General Help and Questions » Possible to use OR channel bridge chrome extension on an iPad?Unfortunately, iOS/Safari extensions don't support the features Channel Bridge needs to use to pull in the data. Channel Bridge is a very specialized tool that drives your channel account login to do… (Posted Jun 1, 2020 12:38 PM) |
Jun 1, 2020 12:38 PM |
General Help and Questions » Is there any way to do sec dep CC hold on direct bookings but do a refundable damage deposit on VRBO API only?Yes, to do that you'd uncheck the "schedule a security deposit using OwnerRez property rules" option on the HomeAway channel settings, so it doesn't follow the normal rules. Then create a surcharge … (Posted May 19, 2020 12:33 PM) |
May 19, 2020 12:33 PM |
General Help and Questions » Wix and Widgets -transparent backgroundYou can't post screenshots on the forums yet (we're working on it). It looks like the HTML is close but not quite.. Next to the style attribute it should be: 5574" style= i.e. the " needs to be n… (Posted May 13, 2020 6:29 PM) |
May 13, 2020 6:29 PM |
General Help and Questions » Wix and Widgets -transparent backgroundYes, the widgets are transparent by default when you embed them because usually you want them to blend into the site. If you've got a busy background, though, it can bleed through. To set a backgrou… (Posted May 13, 2020 3:40 PM) |
May 13, 2020 3:40 PM |
General Help and Questions » Mutiple automatic locks at a single propertyYes, this is fully supported -- just set it that way in the property mapping in the lock settings in OwnerRez and the system will generate the codes appropriately. You don't just have to map propert… (Posted May 7, 2020 12:17 PM) |
May 7, 2020 12:17 PM |