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The preview shows the values for the specific booking you're previewing. Looks like some of your older bookings have a $200 cancellation fee, so those would show $200 in the preview if you pick them.…
(Posted Nov 21, 2020 7:22 PM)
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Nov 21, 2020 7:22 PM |
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If the guest accepts the TI, you'll see that on the Insurance tab of the booking.
If the guest doesn't accept the TI, it doesn't populate any info, so you know that by the absence of an insurance po…
(Posted Nov 21, 2020 6:41 PM)
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Nov 21, 2020 6:41 PM |
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We've released a new version with some better calibration for the listing numbers. Make sure you've got version 10.37: https://www.ownerrez.com/support/articles/channel-bridge-updating-to-latest-vers…
(Posted Nov 3, 2020 5:30 AM)
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Nov 3, 2020 5:30 AM |
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Right now there's not a way to do signatures on SMS. You've only got a couple hundred chars so it'd be easy to eat that up -- and you can't put in logos etc like normally go in footers.
If you wan…
(Posted Nov 2, 2020 12:54 PM)
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Nov 2, 2020 12:54 PM |
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We don't have the quote triggering in yet. Once we do, that'll apply for email as well as SMS -- it's a matter of adding another type of trigger that's not for Bookings, not just adding a type, as yo…
(Posted Nov 2, 2020 12:52 PM)
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Nov 2, 2020 12:52 PM |
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Yep, Vrbo is changing a lot of things under the covers as they continue to merge brands together.
One thing to try... what if you use the Vrbo mapping in OwnerRez, but put in the number without th…
(Posted Nov 2, 2020 8:27 AM)
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Nov 2, 2020 8:27 AM |
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Aha, I see it. Looks like there is an issue where the data is updated to show sent but that page isn't showing the green box until a bit later. I've triggered a cache refresh and it's right now.
I…
(Posted Oct 30, 2020 1:14 PM)
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Oct 30, 2020 1:14 PM |
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Hmm. Looking at that booking, I think the one you're referring to is "Directions" and that was sent and shows as sent in the trigger list on the Email tab for that booking (one day after created).
…
(Posted Oct 30, 2020 11:14 AM)
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Oct 30, 2020 11:14 AM |
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Are you meaning the "send confirmation to guest" date at the top of the booking Emails tab? That should still be updated.
If not, what's the booking number of an example where you sent that email …
(Posted Oct 30, 2020 10:14 AM)
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Oct 30, 2020 10:14 AM |
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If you've got a weekly or monthly discount -- https://www.ownerrez.com/support/articles/length-of-stay-discounts -- the rate table will show that weekly rate column. It will also show a weekly rate c…
(Posted Oct 27, 2020 8:41 AM)
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Oct 27, 2020 8:41 AM |
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Yep if we had the charge changing preview then we could let you recalc charges on Vrbo again. That's a great point!
We turned the change charges on move option off for Vrbo because Vrbo charges can …
(Posted Oct 26, 2020 9:36 AM)
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Oct 26, 2020 9:36 AM |
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Yes, we have a feature for more than 2 payments in the works, no ETA yet.
In the meantime, what you can do to schedule and customize these emails per booking is use a custom field definition: https:…
(Posted Oct 23, 2020 4:35 PM)
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Oct 23, 2020 4:35 PM |
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Yep, this is in the works now, but no ETA yet.
(Posted Oct 21, 2020 7:40 AM)
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Oct 21, 2020 7:40 AM |
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Unfortunately, Airbnb still does not support any way for a guest to indicate that they will be bringing pets, neither do they support a pet fee surcharge that can be set.
The only way to do this is …
(Posted Oct 18, 2020 9:56 PM)
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Oct 18, 2020 9:56 PM |
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That's controlled by the name set on your profile in Airbnb, so you'd need to make an update on that side. Its not something that can be controlled by OwnerRez through the API.
(Posted Oct 17, 2020 9:16 AM)
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Oct 17, 2020 9:16 AM |
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The fix has been released (last week), along with a ton of other stuff: https://www.ownerrez.com/support/articles/update-2020-10-13
(Posted Oct 14, 2020 8:56 AM)
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Oct 14, 2020 8:56 AM |
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There's not currently a way to exclude a discount based on existence of a holiday, but that's a great idea -- I'll get that on our dev list.
Right now the only way to do it would be to set season or…
(Posted Oct 9, 2020 11:41 AM)
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Oct 9, 2020 11:41 AM |
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30008 is an Unknown error. Here's the description:
"Message Delivery - Unknown error
If a message you sent is not delivered to the end device and returns a 30008 error code, this means that deliver…
(Posted Oct 8, 2020 7:29 PM)
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Oct 8, 2020 7:29 PM |
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Yes, we have a fix for this in testing, will go out sometime next week.
(Posted Sep 26, 2020 9:56 AM)
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Sep 26, 2020 9:56 AM |
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Yep, all of the above is correct. We have a couple of plans to help with this:
a) create a dashboard inside OwnerRez that shows action items like unread inquiries
b) digest emails
c) subscription ma…
(Posted Sep 18, 2020 7:02 PM)
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Sep 18, 2020 7:02 PM |
