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Hi Marinas Edge,
First, as a prelude... The default agreement is offered just to get users started as an idea what they may want to require for their properties. The idea is that you'd start with t…
(Posted Aug 19, 2015 6:42 AM)
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Aug 19, 2015 6:42 AM |
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Hi Damon,
The reason that third party alerts are not sent automatically when a booking is created is because a payment has not yet been collected and many times the user will want to delete or cance…
(Posted Jul 24, 2015 9:31 AM)
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Jul 24, 2015 9:31 AM |
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Ella, I have been told by dev that we're looking to hotfix this into place for you shortly. Could be by this weekend at the earliest. I will update this thread when something happens.
(Posted Jul 16, 2015 3:19 PM)
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Jul 16, 2015 3:19 PM |
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Another good question :) I'll ask dev@ and get back to you.
-Michelle
(Posted Jul 16, 2015 9:19 AM)
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Jul 16, 2015 9:19 AM |
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Hi Ella,
A very good question. The issue is that sometimes when the system goes reauthorize the security deposit, the card is closed, expired or over limit from the cardholder's other activities. …
(Posted Jul 16, 2015 8:52 AM)
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Jul 16, 2015 8:52 AM |
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Hi Marinas Edge,
We've wanted to do text messages for awhile now - you're right a great feature to have. The idea is to make "Text Templates" which are similar to Email Templates. They wouldn't ha…
(Posted May 30, 2015 8:04 AM)
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May 30, 2015 8:04 AM |
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I also went ahead and deleted that scheduled email for you from my end so that it won't go out.
(Posted Apr 14, 2015 1:11 PM)
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Apr 14, 2015 1:11 PM |
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Hi Ella, I don't have an answer for you yet, but I wanted to let you know that this issue is being looked into.
(Posted Apr 14, 2015 1:01 PM)
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Apr 14, 2015 1:01 PM |
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The security deposit is always a hold. At the moment, we don't have any way to record security deposits that are collected or refunded as payments. Only holds are put in place.
You can have the gu…
(Posted Mar 28, 2015 1:46 PM)
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Mar 28, 2015 1:46 PM |
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Ella, I've been told that a hotfix was made earlier this morning to correct this. You now have two booking field codes for the payment and security deposit URLs. Look for field codes:
BUPAY
BUSECD…
(Posted Mar 28, 2015 1:23 PM)
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Mar 28, 2015 1:23 PM |
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Rest assured, public guest URLs for payments and security deposits **does exist** somewhere. I'm wondering if it got dropped or is not showing based on your account or property for some specific rea…
(Posted Mar 25, 2015 3:56 PM)
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Mar 25, 2015 3:56 PM |
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To address that last question... You could do that but that sounds like it might be confusing to the guest. I would do the following:
1) When you see a booking come in from FlipKey or Airbnb, crea…
(Posted Mar 25, 2015 3:43 PM)
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Mar 25, 2015 3:43 PM |
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Hmm, you're right! I don't see that link or the one for payments either. I'll have to note this down and get back to you. If it's just one person you're scheduling for now, you could hard-code the…
(Posted Mar 25, 2015 3:07 PM)
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Mar 25, 2015 3:07 PM |
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Hi Ella,
Currently, the only way to use a separate email address per property is by creating a custom field - that would certainly work. You can use that in the From field for email templates.
Kee…
(Posted Mar 25, 2015 2:32 PM)
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Mar 25, 2015 2:32 PM |
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Yes, you most certainly can! Create an email template for it - the link should already be a field code - and then go into the Booking > Email and add that email template as a scheduled send. Or you…
(Posted Mar 25, 2015 2:20 PM)
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Mar 25, 2015 2:20 PM |
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Hi Ella,
The best way would be to use the Schedule button on the Security Deposit page to enter one to be reserved based on your normal settings. To do that, you'd have to call the guest on the pho…
(Posted Mar 25, 2015 1:52 PM)
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Mar 25, 2015 1:52 PM |
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Hi Ella,
Yes, I know exactly what you mean. We don't have a public widget for that yet, but we plan on releasing one. Others have asked for the same thing. Keep in mind that the calendar widget c…
(Posted Mar 12, 2015 11:21 AM)
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Mar 12, 2015 11:21 AM |
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Hi Ella,
Great question! At the moment, we don't have a setting to turn off that Pet field. But you can always set your property rule to not allow pets. Then, when the guest goes to click 'Book N…
(Posted Mar 12, 2015 11:07 AM)
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Mar 12, 2015 11:07 AM |
General Help and Questions » Grant access
Hi again Ella!
You can definitely add multiple payment methods into your account (see Settings > Payment Methods).
That is a great way of managing someone else's property while ensuring that the mo…
(Posted Mar 1, 2015 8:16 AM)
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Mar 1, 2015 8:16 AM |
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Good morning Ella,
You can always create a booking and then delete it and you won't be charged. The bookings you are charged for, in your invoice on your billing day of the month, are calculated by…
(Posted Mar 1, 2015 8:14 AM)
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Mar 1, 2015 8:14 AM |
