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Hi Glenn,
We have a one-time manual iCal import (Tools > Import iCal) that will bring in bookings from other systems as "blocked off time" but this has to be triggered manually. We do not yet suppo…
(Posted May 2, 2016 9:13 AM)
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May 2, 2016 9:13 AM |
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SecureNet has a list of error codes on their website in this PDF:
https://www.securenet.com/sites/default/files/Error%20Codes.pdf
On the fourth page of the PDF, you can see the error message that I…
(Posted Apr 15, 2016 4:44 PM)
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Apr 15, 2016 4:44 PM |
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Nancy, we looked at the latest banking logs for your account. I see the decline messages that you're seeing. SecureNet is returning this message when you try to process credit cards:
***MERCHANT A…
(Posted Apr 15, 2016 4:42 PM)
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Apr 15, 2016 4:42 PM |
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Nancy, I'll ask someone here to take a look at the banking logs here to see if we can get more detail.
In the meantime, are you sure the guest just didn't have an actual banking problem with their c…
(Posted Apr 15, 2016 4:33 PM)
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Apr 15, 2016 4:33 PM |
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Right, if you're still finalizing dates, then I would definitely use quotes. That's the way to go. You can adjust the quote, or create multiple ones for different dates (and billing settings) and t…
(Posted Apr 14, 2016 9:02 PM)
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Apr 14, 2016 9:02 PM |
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On the 2nd part... there are several ways you can tell them about the security deposit ahead of time. You can use the email responses (either when responding to the inquiry or later sending the quo…
(Posted Apr 14, 2016 8:36 PM)
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Apr 14, 2016 8:36 PM |
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Nancy, the reminder emails (that this blog post talks about) is exactly for the situation you're talking about.
If no scheduled payment is entered, the system will send this reminder email WITH A LI…
(Posted Apr 14, 2016 8:27 PM)
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Apr 14, 2016 8:27 PM |
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I just noticed that you said you "entered the booking" already. If it's a brand new booking, it's better to send a quote so that guest can go through the steps the quote covers - listing their point…
(Posted Apr 14, 2016 8:24 PM)
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Apr 14, 2016 8:24 PM |
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Hi Nancy,
Did you add your SecureNet payment method to OwnerRez? If not, go to Settings > Payment Methods > Add Payment Method and put it in. That "connects" OwnerRez to your SecureNet account.
F…
(Posted Apr 14, 2016 8:18 PM)
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Apr 14, 2016 8:18 PM |
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Hi Laurie,
Those are some great questions. The process is very simple when adding it, but let me answer each of your bullets.
1) You are not responsible for any of the pricing or calculation infor…
(Posted Apr 7, 2016 1:13 PM)
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Apr 7, 2016 1:13 PM |
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As soon as you enter a booking (even for historical data) the person will start showing up as "Repeat Guest". Give it a try and you'll see what I mean. That's assuming their email address is the sa…
(Posted Apr 6, 2016 1:19 PM)
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Apr 6, 2016 1:19 PM |
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I just responded to your ideas in the other thread. A NOTE: I was referring to the Booking > Info area which is AFTER you create the booking. You're right, though, that it would be nice to also be …
(Posted Apr 6, 2016 1:03 PM)
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Apr 6, 2016 1:03 PM |
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Hi Nancy,
Thanks for the suggestions!
You can add addresses for the guest already. Open the booking (or quote) and click the Info tab. Click the Change button and add/edit addresses in the place …
(Posted Apr 6, 2016 1:01 PM)
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Apr 6, 2016 1:01 PM |
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Thanks for the request. I understand what you're asking for.
The wording for warnings and rates can be difficult to get right for everyone since different users want different things. We have kicke…
(Posted Apr 4, 2016 7:10 AM)
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Apr 4, 2016 7:10 AM |
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Hi Nancy,
Thanks for submitting this idea. I understand the issue. There are a couple other things we'd like to add to that page as well.
-Michelle
(Posted Apr 4, 2016 7:02 AM)
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Apr 4, 2016 7:02 AM |
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Most of the people who follow this blog are already well aware of the new service fees that HomeAway has imposed on travelers.
Large media outlets are beginning to pick up on the story. Fromthe C…
(Posted Apr 1, 2016 11:06 AM)
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Apr 1, 2016 11:06 AM |
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Hi Insights Group,
You can certainly do that! Look under Settings > Listing Sites. On the right side, you can add custom ones (such as your own personal website).
-Michelle
(Posted Mar 30, 2016 6:56 AM)
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Mar 30, 2016 6:56 AM |
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Yes, that's exactly right. You are not charged for anything done in the first 30 days.
-Michelle
(Posted Mar 23, 2016 2:07 PM)
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Mar 23, 2016 2:07 PM |
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Hi Sarah,
Thanks for reaching out!
It sounds like you'd want to us our Excel import (Tools > Import Bookings from Excel) instead of the iCal import. Our Excel import gives you the ability to impor…
(Posted Mar 23, 2016 11:38 AM)
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Mar 23, 2016 11:38 AM |
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Our new importtoolshave been reallypopular. Turns out, everyone wants to use our awesome reporting to look at their old records (or data in other systems). Yay!
But we quickly heard the samequest…
(Posted Mar 19, 2016 9:25 AM)
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Mar 19, 2016 9:25 AM |
