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Hover over the Quote menu at the top and select "Create New Quote" when the menu drops down. Or go to the bookings overview page (the calendar) and over on the left side there's a "Create New Quote"…
(Posted May 1, 2012 11:25 AM)
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May 1, 2012 11:25 AM |
General Help and Questions » Double Booking
Yes, the system makes sure that bookings cannot be double-entered. This is a core tenet of the system. No two bookings can cover the same dates.
If you have open quotes for a set of dates and a bo…
(Posted May 1, 2012 11:24 AM)
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May 1, 2012 11:24 AM |
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Ok, what you want to do now - now that he's ready to book - is to send him the Payment Form link found on the quote.
So delete the manual booking you just created. Then open the quote (if you didn'…
(Posted May 1, 2012 11:06 AM)
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May 1, 2012 11:06 AM |
General Help and Questions » Expired
Ok, I see what you're referring to. The General Info tab is showing you the original expired date and mentioning that that date has passed. But that's not the status. Look at the Overview tab for …
(Posted Apr 30, 2012 4:37 PM)
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Apr 30, 2012 4:37 PM |
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It was as I suspected (what I mentioned above). You're having the listing site (HomeAway) send your inquiries to your account-level @inquiryspot email address but not the property-level one.
I'll e…
(Posted Apr 30, 2012 4:21 PM)
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Apr 30, 2012 4:21 PM |
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I'm sorry - I meant your property ID in OwnerRez. You can find it under the Properties menu (left-most column on the grid)
Or send me the ID for one of your inquiries (the ID in OwnerRez) that isn'…
(Posted Apr 30, 2012 4:10 PM)
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Apr 30, 2012 4:10 PM |
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Which listing site is the inquiry coming from? And which property ID is it for? If you tell me those things, I can tell you specifically why. Or just give me the inquiry ID.
It's probably happeni…
(Posted Apr 30, 2012 4:04 PM)
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Apr 30, 2012 4:04 PM |
General Help and Questions » Payment due
The bookings you just manually entered into the system will not get emails asking for their upcoming payment or security deposit. You have to actually schedule payments and security deposits for them…
(Posted Apr 30, 2012 3:59 PM)
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Apr 30, 2012 3:59 PM |
General Help and Questions » Expired
Quote 14967 shows a status of "booked", not expired. On what page do you see the word "expired"?
-Michelle
(Posted Apr 30, 2012 3:53 PM)
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Apr 30, 2012 3:53 PM |
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[quote=cp9293]Plus, included each time, for my responses?[/quote]
Definitely yes to this one. The biggest issue is being able to save the same response so you don't have to copy/paste each time. T…
(Posted Apr 30, 2012 2:59 PM)
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Apr 30, 2012 2:59 PM |
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I believe so, yes. It will definitely include mail merge fields (or what you referred to as "tags"), fonts and some limited picture functionality. Let me ask and get more information on the design …
(Posted Apr 30, 2012 2:58 PM)
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Apr 30, 2012 2:58 PM |
General Help and Questions » Expired
I believe you're looking at the wrong quote. What quote number are you looking at? The quote that the booking is associated with should be showing "Booked" as the status.
Give me the quote number …
(Posted Apr 30, 2012 2:53 PM)
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Apr 30, 2012 2:53 PM |
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Hi Claudia,
I can't give you a specific ETA on the inquiry/quote email bodies yet. It has not yet been scheduled. I can assure you, however, that it is of extremely high importance, having been re…
(Posted Apr 30, 2012 2:49 PM)
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Apr 30, 2012 2:49 PM |
General Help and Questions » Expired
You might be confusing bookings and quotes. The booking is still active, the quote that it was based on (or a similar quote) may be expired. Quotes and bookings are two separate entities in the sys…
(Posted Apr 30, 2012 2:45 PM)
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Apr 30, 2012 2:45 PM |
General Help and Questions » Expired
Hi Claudia,
It goes into 'canceled' status which means that it disappears from all calendars and the dates are free to be booked again. Both you (the owner) and the guest receive cancellation email…
(Posted Apr 30, 2012 2:24 PM)
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Apr 30, 2012 2:24 PM |
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Thanks for the suggestion.
-Michelle
(Posted Apr 26, 2012 1:23 PM)
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Apr 26, 2012 1:23 PM |
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Yes, in the way I envision it, you AND the guest would both be able to mark it as declined. You could mark it from the control panel, and the guest could mark it on the public quote form. Again tho…
(Posted Apr 26, 2012 10:35 AM)
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Apr 26, 2012 10:35 AM |
General Help and Questions » Comment Box
Yes, we're calling it "notes" internally, but the idea is the same. You'll be able to create notes and link them to inquiries, quotes and bookings.
-Michelle
(Posted Apr 26, 2012 9:56 AM)
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Apr 26, 2012 9:56 AM |
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Hi Claudia,
I think what we want is a single DECLINED flag with a possible explanation. Sometime's the guest will say "too expensive, sorry!" or something like that that you would put in the explan…
(Posted Apr 26, 2012 9:55 AM)
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Apr 26, 2012 9:55 AM |
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Hi Claudia,
Good suggestion! I know it's been asked for before and flagged as future development.
-Michelle
(Posted Apr 26, 2012 9:43 AM)
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Apr 26, 2012 9:43 AM |
