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I see. It's the difference between the booking emails primarily. And you're right - some MAJOR differences there. I thought you were referring to the payment emails that come in later - the schedu…
(Posted May 21, 2012 11:30 AM)
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May 21, 2012 11:30 AM |
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What about using the HomeAwayConnect guestbook? Someone here just mentioned that. I know that's not as preferable as the real rating system because you want to see the stars and "verified rating" a…
(Posted May 21, 2012 11:24 AM)
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May 21, 2012 11:24 AM |
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Claudia, can you be more specific about the fields you which the email showed? The payment and booking emails you get (as the owner) should have most of the information on it that the system has.
I…
(Posted May 21, 2012 10:49 AM)
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May 21, 2012 10:49 AM |
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Yes, that's been asked by others that are aware of our future plans. A lot of people want to maintain their own email processes. Email is something that everyone wants/needs different options for.
…
(Posted May 21, 2012 10:27 AM)
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May 21, 2012 10:27 AM |
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Hi Silvia,
At the moment, the only way to do that would be for you to manually take care of that BEFORE sending them the payment link. So while corresponding with the guest, you would email them yo…
(Posted May 21, 2012 10:22 AM)
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May 21, 2012 10:22 AM |
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The idea is on the dev roadmap, but it has not been designed or scheduled. There are a lot of unknowns surrounding this. As I'm sure you know, guests could be "not interested" for a lot of reasons …
(Posted May 21, 2012 10:17 AM)
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May 21, 2012 10:17 AM |
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We will be designing it so that you have multiple options with Damage Protection:
* Always reserve Security Deposit no matter what
* Only reserve Security Deposit if Damage Protection is NOT purchas…
(Posted May 21, 2012 10:15 AM)
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May 21, 2012 10:15 AM |
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Hi Silvia,
You may be right. I'm actually not aware that HomeAway makes reviewers have an account. If that's the case, then you're right that it wouldn't have a high likelihood of success. That b…
(Posted May 21, 2012 10:12 AM)
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May 21, 2012 10:12 AM |
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Getting phone numbers is on the dev roadmap as is requiring them to provide the guest list (name, age of each guest). That will be a part of that contact page in the near future.
I know what you me…
(Posted May 14, 2012 3:57 PM)
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May 14, 2012 3:57 PM |
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Yes, that does the trick. I understand what you mean. I'll ask that the email address be added to the quote header information (the block of stuff above the line items in the body).
-Michelle
(Posted May 14, 2012 3:41 PM)
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May 14, 2012 3:41 PM |
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Hi Claudia,
Can you be a bit more specific about the email you're sending? Are you ending it from the inquiry area or quote area? I don't follow what you mean.
If I had to guess, it sounds like y…
(Posted May 14, 2012 2:50 PM)
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May 14, 2012 2:50 PM |
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Hi psiho,
Thanks for the feedback! Your currency and reporting requests are already on the dev roadmap, though not yet scheduled. Your second request - the ability to specify NO second payment - i…
(Posted May 14, 2012 7:41 AM)
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May 14, 2012 7:41 AM |
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Yes, that and other changes. The security deposit area needs a bit of love.
-Michelle
(Posted May 10, 2012 9:16 AM)
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May 10, 2012 9:16 AM |
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Yes and no.
The activity stream will definitely show both the reserve and release (and any amount held).
However, our security deposit area does not yet support check security deposits. I believe …
(Posted May 10, 2012 8:57 AM)
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May 10, 2012 8:57 AM |
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No, but we're planning on doing it anyway. The idea is to ask the guest at the bottom of the review "Do you mind if we submit this review to TripAdvisor, HomeAway, etc on your behalf? We won't shar…
(Posted May 10, 2012 8:53 AM)
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May 10, 2012 8:53 AM |
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Thanks for the suggestion. I'll forward it along. Not sure how well that would fit graphically, but I can understand why you'd want it.
If it helps, notice that you can see a stream of all the bil…
(Posted May 10, 2012 8:46 AM)
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May 10, 2012 8:46 AM |
General Help and Questions » Survey
We don't send them any survey ourselves at the moment. We include that text - "we MAY send you a survey" - because a lot of owners like to send a review request (from FlipKey, HomeAway, etc) to the …
(Posted May 10, 2012 8:43 AM)
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May 10, 2012 8:43 AM |
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Right now, no, there's no way of knowing that, but we're considering adding "event notifications" that will send you an alert when the guest opens/reads their quote. I'm not sure if that would cover…
(Posted May 9, 2012 8:16 AM)
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May 9, 2012 8:16 AM |
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Yes, the comments you're referred to are on the inquiry, not the quote. There isn't any good way of seeing the inquiry details (like the comments) from the quote but that's something we're thinking …
(Posted May 8, 2012 10:38 AM)
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May 8, 2012 10:38 AM |
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Hi Claudia,
It CAN be done, certainly, but there are no plans for that kind of thing right now. Auto-complete is what it's called, and it's a great suggestion.
-Michelle
(Posted May 7, 2012 5:46 PM)
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May 7, 2012 5:46 PM |
