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Hi Ed,
Yes, that is a high priority on the dev roadmap. Many users have asked for scheduled emails like that (and other kinds).
We are in the process of doing a lot of work to the email system - r…
(Posted Jul 18, 2012 12:39 PM)
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Jul 18, 2012 12:39 PM |
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Ok, sorry for the bother. You shouldn't have to manually update anymore. Let me know if you see it again. In the last release, we created a new tester service that probes the listing sites' calend…
(Posted Jul 6, 2012 10:28 AM)
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Jul 6, 2012 10:28 AM |
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Hi Claudia,
Did your bookings show up last night? Let me know if not. There was a small group of people that were affected by the update - about 50 total. Their booking changes were waiting in th…
(Posted Jul 6, 2012 9:35 AM)
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Jul 6, 2012 9:35 AM |
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Six emails were sent out of our system for that booking at 11:39 and 11:40 AM EST.
If you didn't receive them until 1:45 PM, something must have happened in between.
Have you seen any other slownes…
(Posted Jul 5, 2012 1:45 PM)
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Jul 5, 2012 1:45 PM |
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Did everything come in yet or are you still waiting? I don't see any sending problems on our end, but you if share the booking #, I can't do some digging and see when the emails were sent.
(Posted Jul 5, 2012 1:27 PM)
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Jul 5, 2012 1:27 PM |
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All payments, no matter if they are credit card or check, receive the same "receipt" style email. It looks just like the one the guest gets when they book. I will email you an example.
-Michelle
(Posted Jul 2, 2012 8:30 AM)
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Jul 2, 2012 8:30 AM |
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Thanks for the link, Peter.
(Posted Jun 29, 2012 3:53 PM)
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Jun 29, 2012 3:53 PM |
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Hi GreenJoe,
Ah yes, the Airbnb-style stuff. HomeAway has been trying to duplicate what Airbnb does for the past two years. I figured that was what you were referring to. We're not terribly conce…
(Posted Jun 29, 2012 3:53 PM)
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Jun 29, 2012 3:53 PM |
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Hi Peter,
Do you have more information on that policy? I had heard rumblings about that but nothing concrete. Our assumption was that that would be configurable (ie. owners could choose to get inq…
(Posted Jun 29, 2012 2:57 PM)
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Jun 29, 2012 2:57 PM |
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Hi David,
I will email you the paper version of the application so you can see the rates page.
There is no extra fee for non-qual, foreign, PCI or any of that. No monthly minimum, no gateway, no a…
(Posted Jun 28, 2012 3:54 PM)
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Jun 28, 2012 3:54 PM |
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Claudia,
You beat me to it! I was going to post on this thread to alert the watchers.
You can see the overview pricing here:
https://www.ownerrez.com/pricing
You can see a personalized pricing p…
(Posted Jun 28, 2012 2:54 PM)
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Jun 28, 2012 2:54 PM |
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I don't follow. What's the inquiry #?
What dates are you trying to change the inquiry too?
Did you click the Save Changes button at the bottom of the Verify form after updating the date fields?
(Posted Jun 28, 2012 11:54 AM)
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Jun 28, 2012 11:54 AM |
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The inquiry will show as unavailable as long as the dates on the inquiry are already taken. Update the inquiry by going to the Verify tab (on the inquiry) and changing the date fields.
You may also…
(Posted Jun 28, 2012 11:24 AM)
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Jun 28, 2012 11:24 AM |
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Thanks for the suggestion, Silvia. I can certainly understand why you might want that. I'll suggest that something like that is added when that page is filled out.
(Posted Jun 28, 2012 7:32 AM)
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Jun 28, 2012 7:32 AM |
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Hi Claudia,
It's the end of the month so it's most likely your credit card fees for the months, but that's just a guess.
-Michelle
(Posted Jun 27, 2012 2:53 PM)
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Jun 27, 2012 2:53 PM |
General Help and Questions » Guest Address
You're right - we need to ask for an address and phone from everyone, payment or not.
In the meantime, can't you find their address on the check they send to you?
(Posted Jun 25, 2012 11:01 AM)
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Jun 25, 2012 11:01 AM |
General Help and Questions » Guest Address
The only address we save from the guest is on the payments they send. So to find it, navigate to the booking, click the Payments tab, view a payment and you'll see the name, address and phone number…
(Posted Jun 25, 2012 7:51 AM)
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Jun 25, 2012 7:51 AM |
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Earlier today, we noticed that HomeAwayConnect syncs were failing again. Upon further investigation, it appears that HomeAwayConnect has rolled back the new UI changes they released last week and is…
(Posted Jun 21, 2012 1:27 PM)
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Jun 21, 2012 1:27 PM |
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No, we don't, and we don't on purpose. We thought about doing that way back when we first start ed syncing calendars (whether or not to check periodically to make sure that the booking was still the…
(Posted Jun 18, 2012 5:39 PM)
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Jun 18, 2012 5:39 PM |
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At the moment, no. Either a booking exists or it does not. It can only be marked pending if no payments have been entered. We don't have a tentative status.
In the situation you cited, you'd have…
(Posted Jun 18, 2012 5:32 PM)
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Jun 18, 2012 5:32 PM |
