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Hi Jon,
All email address fields in the system are supposed to allow 64 characters. They were expanded from 32 awhile back. That field must not have been expanded. Thanks for bringing it to our a…
(Posted Apr 13, 2013 8:46 AM)
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Apr 13, 2013 8:46 AM |
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Hmm, it's possible that webchalet will change the format for you if you ask. They claim to offer flexible customer service, you'd have to ask them. Failing that, you could substitute their email fo…
(Posted Apr 8, 2013 11:42 AM)
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Apr 8, 2013 11:42 AM |
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Thanks for the feedback! I'm so glad we're able to make your management easier.
FYI - on the inquiry wizard screen, you can actually bypass that for emails that come from your personal website. We…
(Posted Apr 8, 2013 8:58 AM)
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Apr 8, 2013 8:58 AM |
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Yes, those are both good ways of sharing information, but they're "read only" shares. I thought you were referring to ways that an assistant could login and create/send quotes and do things inside t…
(Posted Apr 8, 2013 8:54 AM)
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Apr 8, 2013 8:54 AM |
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Hi Damon,
At the moment, we don't support partial or shared access. You would need to use a shared login that you both can use to access the same account. Some users use an email address such as b…
(Posted Apr 6, 2013 8:36 AM)
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Apr 6, 2013 8:36 AM |
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Yes, or any other kind of personal tool or utility that you may want to integrate. Basically, some third party person's 'code' can talk to our 'code' using the internet.
(Posted Mar 28, 2013 2:05 PM)
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Mar 28, 2013 2:05 PM |
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Hi Claudia,
OData is a API standard that is used to allow applications to login to each other in a secure way and share information. By creating an API, your website can communicate with OwnerRez u…
(Posted Mar 28, 2013 2:01 PM)
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Mar 28, 2013 2:01 PM |
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Hi Jon,
What you saw was a result of the booking occurring across two different rate periods. At the moment, the rate engine calculates rent line items based on the first rate period the booking oc…
(Posted Mar 18, 2013 7:46 AM)
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Mar 18, 2013 7:46 AM |
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Hi Jon,
You can collect payments as check, but security deposits are still credit card only. There is a To-Do for adding check support, but it has still not been scheduled for development.
The w…
(Posted Mar 18, 2013 7:32 AM)
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Mar 18, 2013 7:32 AM |
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Hi Claudia,
Yes, I still work here! We've been adding some new people (and training them) so you'll start seeing new names flying around.
We've heard from other users that the Android browser on A…
(Posted Mar 5, 2013 9:05 AM)
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Mar 5, 2013 9:05 AM |
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In terms of fees, we don't charge anything for bookings created within the trial period. So you can add as many of your bookings to the system as you want right now and they'll be free.
In terms of…
(Posted Feb 19, 2013 11:46 AM)
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Feb 19, 2013 11:46 AM |
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During the quote acceptance process, the guest does have to accept the renter agreement. That's one of the pages that they have to look at and accept. Your renter agreement is shown and they have t…
(Posted Feb 19, 2013 10:50 AM)
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Feb 19, 2013 10:50 AM |
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Hi Jon,
Unfortunately, there isn't a way to set the billing settings to not collect a payment up front. If you enable the 'check' payment method, your guests could accept and finalize the quote usi…
(Posted Feb 19, 2013 8:58 AM)
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Feb 19, 2013 8:58 AM |
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We are planning on integrating with regular PayPal - the thing that takes the user away to the PayPal website for credit card information and then brings them back - but that is not yet scheduled for…
(Posted Feb 11, 2013 6:00 PM)
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Feb 11, 2013 6:00 PM |
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There are several reasons that could be happening. Here are the two most common:
1) You only have a check payment type configured and the rules on the check method are making it so the check option…
(Posted Feb 11, 2013 4:33 PM)
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Feb 11, 2013 4:33 PM |
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Hi Roger and Kelly,
I'm glad you figured out the quote issues. Please let me know what trouble you're having with the rental agreement.
You mentioned "inserting" the rental agreement. Where are y…
(Posted Feb 11, 2013 11:58 AM)
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Feb 11, 2013 11:58 AM |
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Hi Glenn,
This has been confirmed on our end. It has been flagged as a bug and escalated for fixing. Thanks for the feedback.
-Michelle
(Posted Feb 8, 2013 10:30 AM)
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Feb 8, 2013 10:30 AM |
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No ETA yet. We're in the middle of a large overhaul to the settings, properties and general design. After that is completed, we'll have a lot better ETA for some of the recently-promised changes.
(Posted Feb 8, 2013 10:29 AM)
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Feb 8, 2013 10:29 AM |
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Hi Damon,
To embed the OwnerRez calendar into your own website, open a property and click on the Widgets tab. That will walk you through the steps.
We are also planning on adding some public calen…
(Posted Feb 4, 2013 7:25 AM)
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Feb 4, 2013 7:25 AM |
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Hi Marinas Edge,
The quote body does include a message to that effect already. You'll notice in the gray area below the charges, it says:
"This quote does not put a hold on the dates requested. T…
(Posted Feb 2, 2013 12:00 PM)
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Feb 2, 2013 12:00 PM |
