|
We plan on providing scheduled reminders for payments and security deposits where non-CC payers get reminders and/or can update their card info, switch to card (from check) and other things. At the …
(Posted May 30, 2013 10:57 AM)
|
May 30, 2013 10:57 AM |
|
I'm sorry - you're right. That form checks first to see if a security deposit was scheduled, which isn't really necessary for the form to function. We should yank out that check. If they have no c…
(Posted May 30, 2013 10:31 AM)
|
May 30, 2013 10:31 AM |
|
Hi Claudia,
Yes, there is a way to do that.
There is a hidden security deposit form that the system uses whenever someone's security deposit fails. You can use that. To find the hidden security d…
(Posted May 30, 2013 7:36 AM)
|
May 30, 2013 7:36 AM |
General Help and Questions » iCal
[quote=cp9293]How do I change which calendar I want it to go to?[/quote]
The URL that we give you for each iCal feed determines what your calendar system will "see" in terms of your booking data. E…
(Posted May 20, 2013 7:47 AM)
|
May 20, 2013 7:47 AM |
General Help and Questions » iCal
[quote=cp9293]How do I get the all of my bookings out of my ical on my phone? I disabled the ical under property. However, it remains on my calendar, on my phone.[/quote]
Remember that iCal is an …
(Posted May 20, 2013 7:44 AM)
|
May 20, 2013 7:44 AM |
General Help and Questions » iCal
Hi Claudia,
iCal is a text format. The housekeeper can't look at the iCal text itself - it's just a big file full of data. They need to import the iCal feed (URL) into whatever calendar system the…
(Posted May 18, 2013 12:55 PM)
|
May 18, 2013 12:55 PM |
General Help and Questions » iCal
Hi Claudia,
Navigate to the property you'd like to share, click on the iCal tab and create a feed. During creation, you'll be presented with some options for what you'd like them to see. If you wa…
(Posted May 18, 2013 8:31 AM)
|
May 18, 2013 8:31 AM |
|
Hi Claudia,
We just released a minor update (a few minutes ago) that included this feature, among others.
Open a property, click on the Billing tab and you'll see a new section for Quote Expiration…
(Posted May 17, 2013 1:26 PM)
|
May 17, 2013 1:26 PM |
|
Hi Marinas Edge,
We're not finding any problems with Third Party Alerts, and it's been reviewed by two different developers. Would you mind trying again to see if it's something you can reproduce?
…
(Posted May 6, 2013 8:48 AM)
|
May 6, 2013 8:48 AM |
|
Hi Claudia,
You're not losing your mind - that actually happened. During the release, we had some files get put out that were part of a different QA check (not the final QA check). We've found abo…
(Posted May 3, 2013 8:08 PM)
|
May 3, 2013 8:08 PM |
|
Hi Claudia,
I was just going to answer the support email you sent, but we'll do it here so others can see.
It's now part of the My Account menu. On the top right, you'll see your name in a drop-do…
(Posted May 3, 2013 7:57 PM)
|
May 3, 2013 7:57 PM |
|
And yes, other goodies throughout. We'll put out an update statement and some blog posts in the next day or two.
-Michelle
(Posted May 3, 2013 7:47 PM)
|
May 3, 2013 7:47 PM |
|
Refresh - should be gone now.
We did do a lot of testing, believe it or not. :-( I know how bad this looks, and we're doing a full QA again just to see if we can shake anything else out.
-Michelle
(Posted May 3, 2013 7:46 PM)
|
May 3, 2013 7:46 PM |
|
Wow, you're fast. Somehow, we missed that in testing. :-/
We're in, patching it now.
Thanks for the head's up.
-Michelle
(Posted May 3, 2013 7:00 PM)
|
May 3, 2013 7:00 PM |
General Help and Questions » Create a quote
Hi Claudia,
Haven't hear from you in a awhile!
This happens with certain inquiries if the inquiry lacks the right data in certain fields. Can you send me the inquiry # and I'll tell you specifical…
(Posted May 1, 2013 5:30 PM)
|
May 1, 2013 5:30 PM |
|
Yes, that's what the widget is for. We plan on having a full page calendar you can link to, but that's in the future. You could also give people a link to your Google Calendar, FlipKey or HomeAway …
(Posted Apr 28, 2013 5:42 PM)
|
Apr 28, 2013 5:42 PM |
|
Hi Renee,
We have many users who don't have websites. Our system helps you receive inquiries (from all the major listing sites) and quickly create quotes and respond. You don't need any website to…
(Posted Apr 28, 2013 1:24 PM)
|
Apr 28, 2013 1:24 PM |
|
Hi Damon,
At the moment, no, but that's a great feature suggestion.
-Michelle
(Posted Apr 23, 2013 9:27 AM)
|
Apr 23, 2013 9:27 AM |
|
Thanks for letting us know. I'll look into this and have them include a fix for the upcoming release. If you send the email address you'd like to use to the support system (help@ownerreservations.c…
(Posted Apr 22, 2013 7:46 AM)
|
Apr 22, 2013 7:46 AM |
|
Hi Jon,
Reporting is high on the to-do list. We have a design update being released shortly with new grids. The plan is to include some simple Excel exporting as a part of that design so that user…
(Posted Apr 22, 2013 7:45 AM)
|
Apr 22, 2013 7:45 AM |
