General Help and Questions » AirBnB
Hi Marinas Edge,
When entering manual bookings from other booking services (such as Airbnb), I would recommend putting in charges that match what the guest paid, not the total Airbnb charged. You a…
(Posted Sep 7, 2013 8:38 AM)
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Sep 7, 2013 8:38 AM |
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Hi Claudia,
Something we're thinking about doing, which will help alleviate this worry, is a feature called Legal Callouts.
Basically, when the guest gets to the Renter Agreement page, in addition …
(Posted Aug 23, 2013 9:21 PM)
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Aug 23, 2013 9:21 PM |
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Thanks, Veronica, for the idea and well said! I agree that this should be done. We've been thinking about "clone" features for some of the record types. The Move Property functionality that is cur…
(Posted Aug 20, 2013 1:19 PM)
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Aug 20, 2013 1:19 PM |
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Hi Marinas Edge,
Lots coming. We're down in the guts right now finishing some changes to how guest name/email/phone stuff is stored so that we can move to some CRM features in the near future.
We'…
(Posted Aug 18, 2013 11:45 AM)
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Aug 18, 2013 11:45 AM |
General Help and Questions » Grant Access
Hi Ed & Alyce,
I assume you're referring to our Features page that mentions that. That's a feature that we've been working on for awhile but has never been released. So unfortunately you can't do …
(Posted Aug 6, 2013 7:45 AM)
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Aug 6, 2013 7:45 AM |
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Hi Damon,
I didn't see this reply until recently - sorry for the delay.
Any time you click the 'disable' button on the template, the confirmation dialog that pops up will present you with an option…
(Posted Jul 27, 2013 6:13 PM)
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Jul 27, 2013 6:13 PM |
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Hi Ed,
Thanks for the additional information and sorry for the delay in getting back to you.
Three rate periods for a year isn't a lot. Very typical. With only three rate periods, the auto-genera…
(Posted Jul 27, 2013 6:10 PM)
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Jul 27, 2013 6:10 PM |
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Hi Damon,
We typically do all support by email/forum, but I'll ask someone to give you a call.
I do see the emails you're talking about and the template that you disabled.
It looks like when you c…
(Posted Jul 25, 2013 11:45 AM)
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Jul 25, 2013 11:45 AM |
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Couple of questions...
Are you talking about disabling SCHEDULED templates? Or the REGULAR email templates?
I'm a bit confused on which you don't want sent.
When you disable SCHEDULED templates, …
(Posted Jul 25, 2013 9:52 AM)
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Jul 25, 2013 9:52 AM |
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Hi Ed & Alyce,
I will discuss this with the dev team and see where we are on this. Can you tell me how many rate periods you have throughout the year? It sounds like you have quite a few?
-Michel…
(Posted Jul 25, 2013 8:33 AM)
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Jul 25, 2013 8:33 AM |
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Hi Damon,
First, thank you for all your continued questions and feedback. We really learn a lot by users like you. You might be surprised how often we reference users by name, and their various qu…
(Posted Jul 25, 2013 8:29 AM)
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Jul 25, 2013 8:29 AM |
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Hi Damon,
This is something we've debated in the past and decided not to support (at least for the time being).
The problem is that we (OwnerRez) can create liability issues for ourselves because w…
(Posted Jul 24, 2013 12:43 PM)
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Jul 24, 2013 12:43 PM |
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Hi Elizabeth,
Because our system relies so much on credit card payments, we haven't exposed an address or phone field on the booking itself. Both the address and phone are on the PAYMENT for a book…
(Posted Jul 16, 2013 8:14 AM)
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Jul 16, 2013 8:14 AM |
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Glad it worked! One caution - be careful to use as small/compressed images as possible that you're inserting into your templates. If you put big massive high rez images on Imgur and then link to th…
(Posted Jul 12, 2013 6:06 PM)
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Jul 12, 2013 6:06 PM |
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Hi Damon,
It would be fairly easy to add account (or user) level custom fields. I'll see if that can be slotted into future development. And I do see the immediate benefit of that, given the frame…
(Posted Jul 12, 2013 6:03 PM)
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Jul 12, 2013 6:03 PM |
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I've been slow in responding to Claudia about this one (sorry, Claudia!) but I am getting around to it eventually.
Here are some quick steps for those of you that want to attempt it on your own:
1)…
(Posted Jul 9, 2013 9:48 AM)
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Jul 9, 2013 9:48 AM |
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Hi Diarmuid,
I just sent you the Excel file, with some instructions, in an email. Let me know if you have any questions about that.
Yes, those bookings will be free. Additionally, anything you en…
(Posted Jul 9, 2013 9:22 AM)
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Jul 9, 2013 9:22 AM |
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Hi Beyulapartments,
Yes, it's unfortunate and something we'd like to change. In the other topic, I asked you a few questions about your currency. It would be wonderful if you could let me know tho…
(Posted Jul 9, 2013 8:18 AM)
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Jul 9, 2013 8:18 AM |
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Hi Beyulapartments,
At the moment, we don't have any way of importing rates and old bookings from HomeAway. You'd need to manually enter them into your system. We do offer an Excel import for new …
(Posted Jul 9, 2013 8:16 AM)
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Jul 9, 2013 8:16 AM |
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I like your first suggestion. That's a good one.
Can you be more specific on the date driven idea? You can, currently, set a specific date for scheduled emails at the booking level. Open a bookin…
(Posted Jul 9, 2013 8:10 AM)
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Jul 9, 2013 8:10 AM |
