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It could very well be the reader/viewer program you're using.
(Posted Jan 7, 2014 12:17 PM)
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Jan 7, 2014 12:17 PM |
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Hi Wendy and Claudia,
Thanks for the feedback. We'll discuss internally. I know we're developing several public calendar widget pages that will have whole year views.
You're right about the quote…
(Posted Jan 7, 2014 12:17 PM)
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Jan 7, 2014 12:17 PM |
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If you're wondering WHERE it's located, follow these steps:
1) Open the booking in question
2) Click the Legal tab
3) Click the Archive PDF button at the bottom of the form.
If the booking just occ…
(Posted Jan 6, 2014 8:43 PM)
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Jan 6, 2014 8:43 PM |
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Hi Claudia,
Can you be more specific about which booking you're having problems with? I looked through some of the recent bookings in your account and the archived renter agreements are there (and …
(Posted Jan 6, 2014 8:41 PM)
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Jan 6, 2014 8:41 PM |
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We're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now.
If you go to the Linked Accounts sections (link…
(Posted Jan 4, 2014 12:26 PM)
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Jan 4, 2014 12:26 PM |
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Hi Wendy,
SecureNet's charge is 2.95% flat like Sage, but we've noticed that SecureNet does not pass along new interchange fees like Sage has done in the past. We're recommending SecureNet for anyo…
(Posted Jan 4, 2014 11:32 AM)
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Jan 4, 2014 11:32 AM |
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Hi Marinas Edge,
All refunds have to be "linked" to a previous payments. That's not our rule, that's a rule that the processing banks establish. In order to do "unlinked" refunds, you have to be c…
(Posted Jan 4, 2014 11:31 AM)
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Jan 4, 2014 11:31 AM |
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Hi Wendy,
For those that have at least 3 months processing history, we also offer SecureNet which is a slightly better processor. SecureNet doesn't charge the FANF fee that has started showing up f…
(Posted Jan 2, 2014 9:37 PM)
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Jan 2, 2014 9:37 PM |
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Hi Tim,
1) Open the Quote
2) Click the Info tab
3) Click the "Change Settings" button
4) Scroll to bottom and put in an expiration days/date
5) Click the "Save Changes" button
Hope this helps,
-Mi…
(Posted Dec 10, 2013 4:03 PM)
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Dec 10, 2013 4:03 PM |
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Hi Jon,
You're right that that exact report is needed, and it's on our to-do list. Before offering it, however, we have to change how taxes are done a little. The current tax report kind of demons…
(Posted Dec 2, 2013 7:12 AM)
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Dec 2, 2013 7:12 AM |
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Hi Gclaseman,
I assume you already know about our calendar widget? If not, that can be read about here:
https://www.ownerrez.com/blog/embed-the-ownerrez-calendar-in-your-own-website
I believe you…
(Posted Nov 13, 2013 12:49 PM)
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Nov 13, 2013 12:49 PM |
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Hi Claudia,
Yes, we're aware of the HomeAwayConnect disconnect happening at the end of the year. We're planning to integrate with VRBO/HomeAway a separate way so that your calendar will still remai…
(Posted Nov 11, 2013 10:17 AM)
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Nov 11, 2013 10:17 AM |
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Hi Lee/Maggie,
Because of our agreement with Cornerstone - the company that underwrites our applications - and the volume of business we send to them, there is NO CANCELLATION fees on any of our mer…
(Posted Oct 31, 2013 6:36 AM)
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Oct 31, 2013 6:36 AM |
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Claudia, are you still seeing any problems? Over the past week, we've been working through different scenarios to make sure that everyones' calendars are updating right. All our testing is positive…
(Posted Oct 30, 2013 4:03 PM)
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Oct 30, 2013 4:03 PM |
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Hi Claudia,
We sync with HomeAwayConnect (https://www.homeawayconnect.com) which is supposed to work with any VRBO or HomeAway property, regardless of where/what you have bundled.
That being said, …
(Posted Oct 17, 2013 2:36 PM)
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Oct 17, 2013 2:36 PM |
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Hi Claudia, thanks for letting us know. We're looking into it. We have seen some intermittent issues over the past few weeks that other users have reported. It's been hard to pin down since some H…
(Posted Oct 17, 2013 7:02 AM)
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Oct 17, 2013 7:02 AM |
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Hi Glenn,
This is because of something new that FlipKey has been doing which we're encouraging users to complain about.
Without providing you any options, they're going to a new "Book Now" option w…
(Posted Oct 14, 2013 9:29 AM)
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Oct 14, 2013 9:29 AM |
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Hi Glenn,
You're right about the renter agreement editor. We'll be changing it to match the same editor (and set of fields) that the email templates use. The old editor and fields that are there n…
(Posted Sep 19, 2013 7:22 AM)
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Sep 19, 2013 7:22 AM |
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Hi Jody,
Can you forward a copy of the original inquiry email to us at support@ownerreservations.com?
I have not heard of anyone else having problems, so it might be based on the one email in parti…
(Posted Sep 15, 2013 12:47 PM)
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Sep 15, 2013 12:47 PM |
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Hi Gclaseman,
Thanks for the suggestion.
We purposefully use your email address as the Reply To address on each message so that guests contact you directly.
Sending and receiving email through the…
(Posted Sep 10, 2013 1:46 PM)
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Sep 10, 2013 1:46 PM |
