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Hi Claudia,
There are three separate things here.
The notes can be found on the booking. Open any booking and look for the Notes tab. Any notes entered will also display on the booking overview p…
(Posted Nov 5, 2014 10:42 AM)
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Nov 5, 2014 10:42 AM |
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Hi Damon,
This is a request we've chewed on before. I'd say about 10% of our users are in this situation - one listing on VRBO but it represents 3 or 4 actual units. Then in our system, they have …
(Posted Oct 23, 2014 10:13 AM)
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Oct 23, 2014 10:13 AM |
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Hi Chip, we don't have custom field support inside of the iCal description but that's a great idea actually. You're looking to have a way to use custom fields to customize what your employees see in…
(Posted Oct 16, 2014 9:01 AM)
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Oct 16, 2014 9:01 AM |
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Hi Claudia,
Yes, it's been awhile - that's because we've had to spend a lot of time with some of our partner integrations, both in terms of calendar syncing and payment processing. We're in the mid…
(Posted Aug 20, 2014 7:41 AM)
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Aug 20, 2014 7:41 AM |
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Hi Jacques,
I spent some time looking into this for you. Since I don't have direct access to the owner side of a VacationRentals.com listing, I have to give you third hand information.
It has been…
(Posted Jun 14, 2014 8:07 PM)
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Jun 14, 2014 8:07 PM |
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Hi Jacques,
I believe that HomeAway will, if you ask them, sync the calendars on their side so that any listing on VRBO, HA or VacationRentals uses the same calendar. That would allow you to only k…
(Posted Jun 9, 2014 8:36 AM)
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Jun 9, 2014 8:36 AM |
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Hi Jacques,
Our system will keep your calendars up to date on a lot of listing sites. We do update VRBO and HA calendars, and so that should keep VacationRentals.com up to date as well since VRBO/H…
(Posted Jun 4, 2014 11:16 AM)
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Jun 4, 2014 11:16 AM |
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Hi Jacques and welcome! We'll answer whatever questions you have.
(Posted Jun 4, 2014 11:09 AM)
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Jun 4, 2014 11:09 AM |
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They might have, yes. FlipKey has been in a state of flux on their inquiry style and 'book now' program over the past 6 to 8 months. Can you forward the original email you received to our dev@ grou…
(Posted Jun 2, 2014 9:32 AM)
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Jun 2, 2014 9:32 AM |
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Hi Ella,
Great question. Scheduled emails are sent once ever day between 1-3 AM EST. If you set a scheduled email to be sent for 0 days, it will be sent the next morning (assuming it's after 1-3 A…
(Posted Jun 2, 2014 9:29 AM)
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Jun 2, 2014 9:29 AM |
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Yes, exactly right.
-Michelle
(Posted May 26, 2014 10:43 AM)
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May 26, 2014 10:43 AM |
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Hi Ella,
You probably want to use a Booking field code, not a Payment one. Something like BGFULL for the name and BGEMAIL for the email address. BGFULL is the full name of the booking guest. BGEM…
(Posted May 26, 2014 10:42 AM)
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May 26, 2014 10:42 AM |
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Hi Ella,
The other option - if you want to send directions/instructions at the time of booking - is to add custom paragraphs to the booking confirmation email. You can find that under the Property …
(Posted May 26, 2014 7:39 AM)
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May 26, 2014 7:39 AM |
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Hi Ella and Claudia,
No updates on this yet, but it's still on the roadmap.
-Michelle
(Posted May 25, 2014 8:07 AM)
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May 25, 2014 8:07 AM |
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Hi Claudia,
Currently there is no way to use a template for that email, but that's a known problem we're working on fixing.
-Michelle
(Posted May 12, 2014 9:19 AM)
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May 12, 2014 9:19 AM |
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Hi Damon,
We have some web hooks and APIs available that you could get access to, but you'd need to do some custom programming to integrate. Is that something you're interested in?
-Michelle
(Posted Apr 14, 2014 9:35 AM)
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Apr 14, 2014 9:35 AM |
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Hi Claudia,
Yes, I did miss you and glad to have you back!!
That has been requested before - yes, we do need to make a number of the email alerts always include some standard things like:
- Guest …
(Posted Mar 7, 2014 7:02 PM)
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Mar 7, 2014 7:02 PM |
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Hi Claudia,
That's a great idea! I think we'd need to make some general amounts like "Total Rent Amount", "Total Tax Amount", etc. We don't really have a way of knowing what the "base" rate is ver…
(Posted Mar 7, 2014 7:00 PM)
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Mar 7, 2014 7:00 PM |
General Help and Questions » Grant Access
Hi CBSunshinerental,
Unfortunately, no. We've dabbled with various implementations, but as of right now the Third Party Access feature is not available for general use.
-Michelle
(Posted Feb 22, 2014 8:28 AM)
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Feb 22, 2014 8:28 AM |
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Hi Kelly,
There are several ways to do it.
The easiest is to simply call the guest on the phone and take two manual payments over the phone. To do that, follow these steps...
1) Create a manual b…
(Posted Feb 19, 2014 7:39 AM)
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Feb 19, 2014 7:39 AM |
