Leaving Hostaway because of their booking fee?

User-set Booking Status Classifications

Status: Requested 1 Vote
Robert P
Oct 3, 2024 1:38 PM
Joined Aug, 2023 46 posts

We need to be able to assign Status to bookings that affect how they appear on the calendar.  This goes beyond tags and what one can do with them.

I understand that an unpaid booking is assigned a Pending status within OwnerRez, but this is 'under the hood' and not controlled by us, the user.

What I want to be able to do is have a booking that I can mark in the following way:

I would use the word 'Pending' for this, but I already understand that OwnerRez has used that definition for a booking status, as mentioned above, so in its place I would suggest the word 'Tentative'.

I would like to be able to have a booking, the paid status of which is irrelevant for this purpose, be able to have a status of Tentative. This means that the booking shows up on MY calendars, but not publicly displayed availability calendars, with a 50% screened colour of a normal booking, and if a Request, Inquiry or Booking comes in, or I am creating a quote or booking for those dates, that would clash with the Tentative one, OwnerRez alerts me to that fact. But OwnerRez would not stop me from quoting or creating another booking that overlaps the tentative booking dates.

Reason behind the request, and explanation of the use of the feature:

I often accept bookings across my three properties without committing to a particular property. In other words, I commit to the guest, for the dates we agree on, but not which property they will be in. I accept the booking with the understanding that I can move the guest as I need or see fit, as my calendar fills up.

Here's an example: I give a guest a special discount on a stay, with the understanding that I get to decide in which property they will be. I will make that determination only after I get other bookings which will narrow down my preferred choice for which property the guest will be in. If I have committed to the guest a one week booking in January, and I have the entire month of January available at all three of my properties, I don't want to block ANY of them off from another guest booking a one-month or two-week stay if they want it. I would prefer to have all of the properties showing as open, so if I get a couple of one month bookings that fill two of the properties, then I can move the Tentative booking to the third property and only THEN lock it down at that property, at which point I would change the Status to be Confirmed.

If I had my choice, I would really like to see the 'Pending' label removed from unpaid bookings, and them be given another label instead, for example 'Unpaid' and that I would have a pop-up Menu on the booking details which allows ME to mark bookings as:

Tentative
Pending
Confirmed

Or any other Status or Label I would like to use (this should be a user controllable feature) however all of them should show up on the calendar as I described above, without blocking dates, unless/until the status is changed to Confirmed, in which case it would show up on public calendars and block the dates in the current manner.

With a feature like this, ALL OwnerRez users should be able to schedule various bookings as they see fit, in a manner that provides more control and flexibility for the user, but would still reasonably prevent them from making double bookings.

The alternative is that as things are right now, I have bookings that I have to track that are not listed anywhere on my booking calendar, and I have to manually track them and ensure that I accommodate them. My booking software should do this for me.